Hotel Mongibello Ibiza

"I had the best experience ever, we had a really nice holiday, they were very kind and hospitality professionals especially Daniela"

"What a wonderful stay at The Mongibello. Very friendly & helpful staff. Extremely clean. The rooms are lovely and the beds are so comfy. I’m a light sleeper and I slept all night, every night. The breakfast choice is huge and I really appreciated the gluten free section with its own toaster! The omelet station is also really good and the breakfast staff were always welcoming. It’s a lovely space to sit in, sea views while you enjoy your morning coffee. The pool menu is delicious and if you’re staying for dinner I’d have that rather than the restaurant menu. We ate one night in the restaurant and it was disappointing. The pool has a nice vibe, special thanks to the always smiling Oscar. Occasionally the music was a touch too loud, but that’s personal preference and didn’t spoil our holiday. The small beach is lovely , you can rent sunloungers but no need because it’s very easy to access the beach from the hotel for a swim in the sea and then head back to your deluxe sunbed by the hotel pool. Sunbeds are plentiful, we never had a problem getting four together. We rented a car and there was always space to park in the complimentary hotel car park. The location is perfect. Quiet area, you can walk into Santa Eulària if you want something busier. The shop and restaurant at the back of the hotel are great. Easy driving to Experimental, Amante Beach Club, Playa de Bossa , Cala Llonga , Santa Gertrudis, Soho Farmhouse, Las Salinas beach & La Paloma. We went as a family of 4, with two young adults. Everyone loved it and I wouldn’t hesitate to return. I highly recommend the Mongibello ❤️"

"**Not worth the 5-star rating** We stayed here recently and, despite the 5-star label, this hotel fell far short of that standard. With so many hotel options in Ibiza, recommend looking elsewhere. The first issue was on arrival was an incorrect charge of €350 added to our room. When we raised it, we were initially told it was a mistake but then on day 2 met with accusations rather than help, and it took a full week of back-and-forth and repeated explanations before staff finally admitted, on our last day, that it was a system error on their end. The whole process was unnecessarily stressful, and for most of it we were treated as though we'd done something wrong. On top of that, unrelated and unsigned-for receipts were added to our room bill. When we questioned them, staff insisted aggressively that the charges were ours, but couldn't produce any proof or explanation to back that up. Jota, the manager was insulting to us and refusing to listen. Even when we tried to resolve things calmly, the rudeness continued rather than easing off. Not fit for his role Housekeeping was inconsistent, our room was often only half cleaned, and cleaning products were left behind by the maids on multiple occasions. Breakfast is advertised as included, but in practice items like a barista made coffee and other’s carry an additional charge, so it doesn't really function as an included breakfast at a nice hotel at all. Overall, this didn't come close to matching a 5-star experience, and the way complaints were handled made it worse. Wouldn't recommend."