Globales Montemar

"My wife and I normally choose to stay in 4/5 star hotels but in May 2025 we decided on a last-minute short break and stayed at The Globales Montemar for a week – we enjoyed it so much (see my review of May 2025) that we chose to return, with my wife’s brother, in September. We all loved it so much that we are considering a further visit at some future date. If you are considering staying there, please ignore all the 1 and 2 star reviews – the hotel management are too polite to respond as they would probably wish to, but it seems there are a number of petty-minded people who are judging a 2* hotel by 5* standards! We have stayed at 5* hotels that are far worse in all respects (See my review of Turunc Resort Hotel, September 2024). We have found that the facilities provided, the staff, the food, etc., etc. are amazing for an hotel rated 2*. We would love to mention all the staff are great, but specifically thank Hanneke for her assistance in organising our room choice and for being such a lovely and helpful person. Also, Maribel and her team for the great work they do organising the entertainment. The bar staff (Roman, Adrian, Anna) work long hours and provide an excellent service. The restaurant staff all do a great job and ensure tables are cleared and cleaned very quickly – and Carlos often provides a song whilst doing so! It’s a 2* hotel at a fantastic price – give it a go; we may see you there  I had written a longer review but it was rejected by Tripadvisor as I had commented on other's bad reviews - sadly not allowed :("

"The hotel is located a 10 minute uphill stroll from the beach and resort centre and because of stairs/steps to rooms its not going to be easy for those with mobility issues. You walk up Kilimanjaro street so there's a clue. What you get is a clean and well looked after hotel with hard working and cheery staff. Our room was a good size with a large terrace facing a wooded hillside. The AC unit gave excellent control for the bedroom and lounge. There was also a little fridge. Tip. Take a travel kettle if you don't fancy a walk down to the pool bar or buffet. For us the food was fine and plenty of it. We are not fussy eaters. You will not go hungry here although at busy times the catering staff did seem a little overwhelmed. Keeping food hot is a catering issue and it was here too, on occasions. Overall we had a good time and enjoyed our stay but the food issue and the constant drum and bass music around the pool area means we will not come back. Others loved it but not for us."

"On arrival at the hotel with my children, we were greeted not with hospitality but with chaos — a fight broke out in the bar, with metal chairs being thrown and no security staff in sight. Feeling unsafe, we went straight to our room, only to find it mouldy, dirty, smelly, and with a leaking air conditioner. Reception told us there were no alternative rooms available. Throughout the week, our situation never improved. Despite asking daily to move rooms due to the mould, management repeatedly refused to face us. Instead, cleaners wiped walls and floors, and on the second-to-last day workmen arrived to scrape and re-plaster the walls while my children tried to get ready in 32-degree heat with no air conditioning. The food was also inedible, forcing us to eat out despite paying for all-inclusive. We felt completely let down by both the hotel and On the Beach. While abroad, I contacted the travel company for support, only to be told the issue was between us and the hotel. After the trip, I was asked to submit evidence, but it was clear that On the Beach operates differently from other agencies — they are ATOL protected but not ABTA members, which means your rights and protections as a traveller are very limited. Some guests did appear to have acceptable rooms, so perhaps we were unlucky. But the way our complaints were handled was unacceptable. I am now pursuing a refund through my credit card provider. I am sharing this review so that other families do not have to go through the same stressful and disappointing experience."