Gloria Palace San Agustin Thalasso & Hotel

"Quiet area of Gran Canaria, but a short distance to Playa de Ingles. Unusual pool layout, kids pool with slide 1.7 m deep, main pool 1.6m deep and adult only pool on roof top (extra charge) only 1.4m deep. Balls and rings not allowed in the pool, depending on which lifeguard was on duty. Food not the best for me, but I am a bit fussy with food, but husband tried the various things on offer and liked it. Entertainment not the best. The bar staff were the best, very hardworking. A special shout out to Kevin and Daniel! Cleanliness could be improved in the family rooms, but must be difficult as they are up stairs with no lifts for the cleaners to access. Best thing about the family rooms for the guests was that you didn’t have to queue for the lifts as there are only 3 in this large hotel. Overall nice holiday but unfortunately wouldn’t go back"

"Currently into the last couple of days of our 10 day holiday so am writing this from my lounger. Firstly this is a lovely hotel and we have had a fab holiday here. Like with any holiday there are always going to be plus points and no so good points. I will start with the good: We are a family of four staying in the family rooms in the Annexe. Room is lovely on the 3rd floor balcony at the front overlooks the trees and the road and is absolutely fine. The room is separated into two large rooms and a bathroom in the middle. Room is fine but could do with a mirror in both rooms not just one room. Despite horror stories I had read there is no sunbed wars here. They open the pool area at 9.30am and we always got 4 loungers on the upper level which is actually above the Annexe rooms. Its out the way of the pool and because we have teenagers we dont need to be right by the poolside. Pools are nice. Lot of people saying about them being salty, yes they are but its absolutely fine and didnt impact our holiday too. Also plenty of room in them. Food is your typical All Inclusive. Lots of choice and variety and can get a bit samey but is no issue. Also for lunch rather than go to the snackbar we ate in the main restaurant which makes a nice break to the day. Surrounding area also fine despite me dreading it because of people running it down. The hill everyone moans about is no issue to walk up unless you have mobility issues obviously but we were so surprised as was expecting to have to traverse a mountain!!! The shopping centre at the bottom of the hill is also fine. Shops close early but the small Spar is open until 10pm. We also went for a meal in the Indian restaurant there which I would highly recommend. We walked along the front one night into Playa del Ingles which is lovely and actually takes around 30 mins but all relatively flat so again is no issue. We also got a bus into Maspolomas to the lighthouse to get some food out to break up the holiday. Bus from the shopping centre to Maspolomas was £5 for four of us. We got a cab back which was £12 so not bad at all for public transport. Two points that stop me giving this hotel a 5 out of 5. Firstly the room cleaning/service is very hit and miss. We had to ask for the water to be replaced when it should be done each day, also despite me asking the maid for additional toilet rolls and shower gel these were not replaced either, I had to go to reception and ask for these to be replaced. Then there's the entertainment. The evening Entertainment is varied, some good some bad but nowhere near enough seats to accommodate people so unless you are there early you will have to stand. Also the poolside activities are not promoted enough, for example, water polo, they just start it up at 3pm with no announcement. They need to get on the microphone and announce its starting soon so people can join in. Same with shuffleboard too. All in all we had a lovely time. Watch the steps though as my wife fell down the ones to the Annexe on day 3 and needed to go to the hospital, which incidentally was so efficient compared to hospitals in the UK. Thankfully was just a sprain but hold them handrails!!!! Would I recommend this hotel? Yes I would although we probably wont come back soon as plenty of other places to explore too."

"We had a lovely holiday great selection of food and drinks. All facilities were extremely clean. Staff couldn’t be more helpful. Entertainment was only area that could be improved as lots of individual singers that were just background music."