Bull Costa Canaria & Spa

"We have just returned from an 8 night holiday here. We couldn't fault the hotel, it was really lovely from the moment we arrived. All the staff we encountered were very friendly and helpful. We chose an upper level room with sea view and had room 626. This was superb. The view was great with a large balcony and the room was a really good size with all the amenities you needed. The bed was very comfortable and huge. Plenty of hanging space, drawers, mirrors etc. Bottle of water replenished daily was a nice touch. My only criticism would be that it would be nice to have some shampoo and conditioner supplied rather than an all in one shower gel dispenser. Our room was kept beautifully clean throughout, and the hotel and grounds in general were immaculate and very pretty. We loved the pool area (the sunbed system works really well), plus the spa was a huge bonus as this was included. We stayed on an all inclusive basis and found this very good. We travelled with two other family members and could have bottles of wine at dinner included. The restaurant buffet was plentiful and good quality, the pool snack bar was a lovely addition if you wanted a more relaxed lunch and the pizzas (according to my husband) were delicious. The new coffee club area is also lovely. It was nice to be able to walk out of the rear of the hotel and be right on the beach and to be able to walk along the prom. Also, out the front there is a supermarket, pharmacy etc. The bus outside is easy to catch and very cheap too. We also hired a car for the day to see some more of the island and I would definitely recommend this. We really loved this hotel and had a fantastic holiday."

"I arrived at this fine hotel ready to find fault but the place made it surprisingly difficult. For one thing, it’s set in a genuinely beautiful spot, and San Agustín itself isn’t overcrowded, which meant I couldn’t even complain about noisy tourists clogging up the place. The staff were another obstacle to my grumbling: consistently friendly, efficient, and helpful without hovering. Quite impressive. My room was spacious and quiet, with a garden view stretching right out to the sea. That kind of peaceful scenery in the morning doesn’t do much for one’s ability to stay grumpy. The buffet blindsided me next. I’d arrived ready to roll my eyes at a few trays of the usual stuff, only to find an irresistible buffet spread — fresh, flavourful, and clearly put together by people who care about food. I tried not to go back for seconds. I failed. Access to the ocean was far too easy, and the promenade walk far too relaxing. I even caught myself enjoying the atmosphere, which was deeply inconvenient. The SPA was another offender: spotless, calm, and far better than I’d expected. Even the practical things refused to give me decent material for complaints. A bus stop close by, a supermarket within walking distance — all very useful, and therefore very annoying for someone seeking flaws. All in all, this beautiful place and its quietly charming corner of San Agustín wore me down. Despite my best efforts, I left far more content than I’d intended. And yes… I’m already thinking about coming back next year."

"Visited late Oct/early Nov as a special holiday for my big birthday. Oh my goodness - it was FABULOUS. Hotel was superb. Completely surpassed all expectations. Often, photos are taken from a good angle and the real place never looks as good. In actual fact, Costa Canaria was just as good as the photos, if not better. I have never enjoyed a holiday as much as this one and will definitely be back. Lots of other guests return year on year, which is a good sign. Hotel looks and smells beautiful from the moment you enter. Cleaned daily, staff working hard all the time. Little library and computer room at the side of reception hall. Reception staff were helpful and pleasant. Food was available even though we arrived late evening and it was past the official dinner time. Room was lovely - spacious, well equipped, clean and tidy. Safe optional, extra charge. Air con included. Kettle and some tea/coffee and water provided in rooms. Paid extra for a sea view. We were on level 3 and it was a lovely view. A bit of noise at night - I think from a neighbouring hotel? - but usually finished around 11pm and I can sleep through most things anyway. Hired an iron, €20 refundable charge. Rooms cleaned daily. Bathroom good, toiletries provided. The only negative thing was the odd position of a towel rail immediately in front of the sink, made reaching the sink and getting in/out of the bath a bit awkward, but we managed. We stayed half board. Food was fantastic. Such a variety! If you want to sit outside, queue up outside and the waiters will find you the next available table. Bit of a wait sometimes, just because there were more people than tables outside, but plenty of room inside. Sometimes at dinner a harpist or violinist would play in the background. Gentlemen have to wear long trousers in the evenings, no beach wear. People have complained about this on here, but we didn't mind - it's no big deal is it?! There are two sittings for dinner so it doesn't get too crowded, you'll be allocated either first or second when you check in. We were second, which was 7.30-9pm. Drinks such as water and tea/coffee were included on half board, which suited me perfectly. Could order and pay for other drinks if needed. Just check they charge you for the right amount - they charged for 2 glasses of wine when it was only my husband who ordered one (I don't drink wine). Easily rectified when we asked. Had such a big breakfast and dinner we didn't need lunch, so didn't use the pizza place and restaurant, but they looked popular. Water available from the bar throughout the day free on the half board tariff. The sunbeds idea is GENIUS. Last thing you want on a relaxing holiday is a sunbed race. Having your tags at the start of the week and reserving your sunbed takes the stress out of it. Just make sure you choose wisely at the start and get a good spot. We chose the garden as it was quieter than round the pool (but the pool was much calmer than anywhere else I've been, as except for the occasional water aerobics, there was no loud music around the pool, which was lovely. Garden was noisy but that was from beautiful little parakeet type birds - it was nice noise! Palm trees towering overhead. Tropical plants. Wonderful view from the sunbed, so relaxing. Lots of activities throughout the day and a good range of evening entertainment, all displayed on a timetable board near the restaurant. The spa - wow! I can't believe how lucky guests are to have unlimited spa access. Please, Hotel managers, never change this. This was one of the main reasons I booked this hotel. The different water jets in the pool are great, good for getting muscles eased. Steam room, sauna, plunge pool, massage bed and my favourite - dead sea shallow salt pool, done in the style of being in a cave! Beach/pool towels available at spa, for a refundable charge (I forget how much). Location - we chose San Agustin as it was quiet and low key, which we like. Easy access to busier places if wished. In San Agustin there's a little shopping centre - supermarket, pharmacy, clothing shops, beach/tourist shops. Nice promenade walk along the beach path to Playa del Ingles (about 45min). Bus stop immediately outside hotel, as well as pharmacy and supermarket. We tried to take the number 30 bus to Poema del Mar aquarium, but after 1 hour where 3 buses sailed past as they were full, I asked ChatGPT to help me with an alternative route and it found one for me - two buses instead. Got there, about an hour's journey or so, had a lovely time. Also went to Palmitos Park on a different day - this was great too! Bus straight outside hotel again but going the other way. Can get quite busy as it also goes to the water park on the way. Also took a bus to Puerto de Mogan - very pretty village. Went on market day (Fri) - very busy, huge market (not fruit/veg, more clothing, designer-ish handbags, souvenirs. If you don't like it busy, go on a different day. Steep walk up to the viewpoint was worth it. In conclusion, I absolutely adore this hotel. It's so relaxing. Nobody rushes around anywhere, no need to be frantic. I felt I could really unwind. I would happily go back several times a year if possible! I am going to aim to return once a year if I can. It was a pricier holiday for me, compared to the cheap and cheerful ones I normally go on, but oh my goodness it was SO worth it. I didn't feel worthy of that luxury! Adults only was also a huge bonus. I love this hotel - it's my new happy place, and it made my birthday absolutely PERFECT. Feel free to message me to ask any questions."