Servatur Riosol

"⭐⭐⭐⭐⭐ Fantastic Stay at Riosol – We’ll Definitely Be Back! We visited Riosol Apartments in Gran Canaria in July and had a fantastic holiday from start to finish. The rooms were clean, tidy and well looked after, and the food was excellent throughout our stay — always fresh, varied and plentiful, with plenty of choice. The service was great, but the biggest compliment has to go to the staff, who were unbelievable. Everyone we dealt with was friendly, helpful and hardworking and really helped make the holiday enjoyable. The views are absolutely stunning and one of the highlights of staying at Riosol. We also never had any problems getting a sunbed around the pool, and there are plenty of other sunny areas around the complex with loungers if you want somewhere a little quieter. Overall, we had a brilliant experience and couldn't really fault our stay. Great atmosphere, fantastic staff, lovely food, amazing views and a really enjoyable place to spend a holiday. We would definitely recommend Riosol Apartments and wouldn't hesitate to return. ☀️🌴🍹🇮🇨 Many Thanks to Oscar and all the staff for making us feel welcome again, see you in May 2027. 5 stars from us! ⭐⭐⭐⭐⭐"

"Well the pool was fine, didn’t eat here so can’t comment on the food rooms were adequate….HOWEVER…Myself and my daughter are covered in bed bug bites. This has now been confirmed by a medical professional. There have been other complaints from other guests which the hotel have denied as mosquito bites etc but they need to seriously look at this. When I say covered, I mean covered. I have never been so uncomfortable in my life, my skin is on fire with the intense itching. I’ve spent so much money on creams/tablets to find a minute of ease. Stop pushing the blame and take notice of your guests. I’ll be writing to the hotel to make a formal complaint and may take this further. Take some accountability!!"

"We arrived here on the 17th July for 2 weeks, late and tired with 2 children and were given a map with a pen line drawn to show our room.... This didn't explain the lift we needed to get or explain how our room was miles away and then up 3 flights of stairs, with 4 cases and 4 hand luggage cases. In the end, another guest helped us with our bags!! The room is tired but you get what you pay for with that. However, the 2 "beds" in the living room for the kids to sleep on were abysmal and were akin to sleeping on benches or I'm guessing that of beds in a prison! It got so bad for my daughter that she ended up swapping with my husband for most of the holiday and slept in with me whilst my husband slept on the "wall" !! In the morning a much needed shower was taken..... This flooded the entire bathroom and was running out into the main area which meant using our own beach towels to clean up! We reported this to reception whilst we went to the pool who said it would be sorted right away. On our return, it was unclear to see if anything had been done and the shower still leaked until we learnt to have the power on half so it didn't flood the room and give the ants/ cockroaches a little spa break!! You need to queue up by at least 8am if you want a bed by the pool and even then you had to get your running shoes on for a bed!! I think during the whole 2 weeks we were there, we must have had sunbeds 3 times.... The rest, we had to go to the beach! Considering we paid all inclusive, it turned out expensive during the day as we had to spend on the beach for food and refreshments. You can pay for a taxi to and from the beach as there's no shuttle bus from the hotel or walk down the 870 steps to the beach (yes, we counted!!!!) I have MS and my son is autistic so you can imagine taxis were paid for a lot!!! However, this wasn't always bad as the food at the hotel was so bad, I actually lost 4lb whilst we were away as I just couldn't eat it !! There's hardly any choice and tinned pineapple, tinned fruit or watermelon was really all I could stomach!!! Although there is a spar on site you can buy food from for your room..... But it's the most expensive spar in the world so for any of those with heart conditions, I wouldn't pop in there for a bottle of shampoo if I was you!!! We ended up eating out a lot though and spent at least an extra €750 on that!! The entertainment of an evening was an hour long and I think 3 times only we watched that for our own "entertainment" as it was so bad, the rest of the evenings were spent watching the weather channel in the room as it was the only one we could get in English!!!! I'm practically a pro now in the world of hurricanes and tornados!!! The lifts were fun though and reminded us of the big one in Blackpool!! They were akin to big hamster balls that are 3000 degrees during the day and -50 of an evening and you must hold on to the bars as it takes off or you'll go flying!! The staff though were amazing and very friendly..... Except the head entertainment guy who always seemed angry and perhaps needed a hug!!! All in all this was a loooooooong 2 weeks and we, Including the kids, couldn't wait to come home! We love gran canaria but unfortunately, Riosol will be much avoided in the future."