H10 Playa Meloneras Horizons Collection

"We just love this hotel. So much we decided to take our daughter and two grand daughters with us over February Half Term. We requested an adjoining room on ground floor over looking the main pool. Hotel gave us this which worked so well for us as a family. On this occasion we stayed half board only, normally we stay privilege, but felt la carte dining wld be wasted on 7 and 3 year olds so buffet seemed best option. Food was perfect lots of choice and replenished regularly. Casual dining suited us. Pool was a tad cold at first but warmed up whilst there so kids played very happily. Rooms were serviced well. Of good size with great toiletries. Staff are great always. Very helpful, polite and efficient. Entertainment is standard but good to have the option of an evening to sit, drink and watch. Great kids club and entertainment for little ones. 20 min walk into Maspolomas which we did most days and one evening. Lots of lovely bars and restaurants. A little further along the sea front to see sand dunes which the kids loved. Felt safe walking along the promanade of an evening too. Highly recommend this Hotel for couple and adults with young children. Can’t wait to return."

"Hotel is amazing, no doubt. Not worn down like some of the ones you get with travel agencies so a good experience overall. Only a couple of things that are so-so. It’s a super nice pool, but everywhere it’s the same depth (1,45m) So it’s not a hotel for kids between 6-12. Below and above that age it’s ok. Reason is that pool staff behaves very differently. Some are ok to let kids have a little fun, others super strict on not jumping at all into the water, or throwing a ball (age regardless) even if no people are in the pool. Not everyone speaks English either. Refilling of coffee capsules in the room was not really a priority of the staff cleaning the rooms. Small thing, yes - but annoying when you want to enjoy a coffee on her balcony before going to the breakfast restaurant. But besides that, beautiful place."

"We were on holiday at Anfi and our last night my partner was admitted to hospital unexpectedly. He would end up needing surgery but all was okay. Our insurance company had to give us a like for like and gave us this hotel. On arrival it was only me as my partner was in hospital. For dinner I had to pay for both of us even though he wasnt there which was fine as it is only 5 euro per person which i found extremely reasonable. The insurance company had to keep re bookings the rooms for extended days untill we confirmed when we were allowed to fly back home, the hotel were kept up to date on this also. On the 26th we had to check back in, however we were booked to stay until the 29th which we told the hotel we would be leaving at 0800 hours on the 28th as we had flights booked. So we asked if we could pay for the all inclusive from the 26th and the 27th as we leave on the 28th, so technically they already have a paid room that will be unused and they are aware of this. However they refused and wanted us to pay for the all inclusive for the day we were not going to be there. After them knowing the circumstances about my partner having major surgery they still were no help and just wanted more money for a day we wouldn't be there which was unfortunate and from a hotel like this you'd expect better service. Reception - they are helpful when able unfortunately for exceptional circumstances they aren't and seem to just want money before being helpful. The cleaners are good clean the rooms every day and always helpful , they fill the mini fridge when needed and change towels when asked. The food has been of a high standard, always a variety so everyone has an option, the plates often get left on the tables for to long is the only issue. The pools are good, the infinity pool is not heated and is salt water but nice views. The other pool is fresh water and kept clean and tidy. Getting sun loungers during the day ate an issue as people leave towels on sunbeds but later in the afternoon there is no issue. Entertainment is always available in the evenings and bingo in the afternoons. Within walking distance to the town unless you have mobility issues then you can use a taxi which are fast and frequent and only around 5 euro. Takes a day to find yourself around the hotel, maps are available and they have a QR code service which shows you the Entertainment and map etc"