Kumara Serenoa by Lopesan Hotels

"We visited Kumara Serenoa from 1st–8th August - myself, my husband, our 4-year-old and our nearly 7-year-old - and we honestly had the most fantastic time. This was our first holiday abroad as a family and Kumara made it such a memorable experience. The hotel itself is absolutely immaculate and so aesthetic, with beautiful decor throughout. We stayed in room 129, which was on the ground floor and in the perfect location for us as a family. We arrived very late at around 11pm and, when we checked in, the receptionist gave us a food bag each containing a bottle of water, a ham and cheese sandwich, a piece of cake and some fruit. After a long journey, this was such a lovely touch and very much appreciated. There was never an issue getting a sun lounger in the morning, which was a huge bonus. The hotel also provides pool towels, so there’s no need to bring your own. You can also pay €1–€2 for a clean one if you need to change it. Before travelling, we had read a few reviews saying the food could be repetitive, so we were a little worried. Honestly, we couldn’t disagree more! The food was absolutely incredible and delicious, with a huge variety every day. Everything was beautifully displayed and there really was something for everyone - including my fussy children, who happily lived off spaghetti bolognese and chocolate doughnuts every day! 😂 The staff were lovely and friendly, although I have to say some of the waitresses did look like they’d had enough by the end of the week! 😂 The activity staff (I’m so sorry I can’t remember their names!) were fantastic with the children and there was always something going on. We enjoyed aquagym (which was SO much fun!), pilates, bowling, bingo and colouring for the children, to name just a few. There were also occasional musicians around the pool, and during our stay we saw a fantastic guitarist and violinist. If I had to mention one area for improvement, it would probably be the evening entertainment. There was a singer every night from around 8:30pm–10:30pm. Don’t get me wrong, the singers were brilliant and we did enjoy them, but we felt it would be nice to have a little more variety - perhaps an evening quiz, bingo, magician, or even moving the children’s mini disco to the evening. Our children absolutely loved the mini disco, but it was at around 5:30pm, which felt quite early. Our children also just enjoyed dancing to some pop music which they didn't seem to play very often. I did get the impression that Kumara has a very chilled and relaxed vibe, which we really appreciated, but after speaking to other guests, we all agreed that a little more variety in the evening entertainment would make an already great hotel even better. The other thing that was disappointing was the queues at the bar in the evenings. Sometimes we would be waiting nearly 10 minutes just to get a drink, and when it was busy we were occasionally only allowed to order two drinks at a time. As a family of four, this was quite frustrating, especially when there was only one member of staff serving while others were cleaning. I think having more staff on the bar during peak times, and potentially opening the upstairs bar in reception, would make a huge difference. That said, these things absolutely did not ruin our experience. We had the best first family holiday and genuinely didn’t want to leave! Kumara Serenoa is beautiful, the food was fantastic, the activities were great, the atmosphere was lovely and our children had an amazing time. We would absolutely love to return in the future. Thank you, Kumara, for giving us such a special first family holiday! ❤️"

"Absolutely beautiful hotel. Staff very friendly, kindly speaking English (but doesn't hurt to learn a few Spanish words). Immaculately clean, rooms well equipped with fridge, big bathroom and masaice shower, storage, Nespresso machine. You do have to buy more pods from the shop or bring some. Restaurant has plenty of delicious food, variety but not much if you are Vegan. Staff are so efficient and lovely. Entertainment is brilliant, chilled music plays throughout the day, Aqua fit every day (but is so much fun, loads of adults and kids get involved). Colouring, face painting, bingo, disco, balloon animals and games for the kids. Yoga, pirates, darts for adults. Really great, fun entertainment staff. Pool area had plenty of sun beds, it was never busy, lifeguard was on the ball all the time and cleaning the poolside. No inflatables or balls games in the pool so makes a really chill and kids can still splash in the shallow end. Get the free bus to Maspalomas, lovely place, loads of shops, bars and amazing beech, plus the dunes. Or taxi cost us between €6-7 each way Or local bus is frequent and goes East and West along the coast. Jet2 rep had a timetable. The negatives were that we had to queue for the one bar at busy times as the hotel is not exclusively all inclusive and there are still people paying for drinks. There are also no areas to sit and relax outside in the shade. UV levels when we were there were very high. All out a fabulous holiday."

"We were not sure what to expect after reading several reviews however we had a wonderful holiday in this amazing hotel. We arrived around 2200 where we were greeted by a lovely man on reception. He explained everything to us and advised the safe is 2.50 euros per night. He then gave us all a packed lunch bag each including sandwich, cake, fruit and a bottle of water. The bar was open until 2300 so we were able to grab a drink also. The hotel looked modern and very clean. We were on All inclusive and the drinks available on that menu were sufficient for us so we didn't need to upgrade to the premium. My 15 year old son was very happy slushy drinks were available. We had a Junior Suite on the 1st level which had a lovely balcony and garden. The room was modern with large wardrobe and the bathroom had a lovely walk in shower. The beds were also very comfortable. The staff were so friendly and worked so hard during breakfast, lunch and dinner to ensure tables were cleared and drinks were served. There was always a good selection of food at all meal times. We never struggled to not eat anything and the food was always being topped up. We always chose to eat outside in the outside area as there were great views of the pool. There were also snacks available in the morning before lunch and in the afternoon there was burgers, hot dogs, pizza and chips available. The entertainment team, Emanuel and Yahritz were great. They were so friendly and enthusiastic and we became great friends with them. We enjoyed aqua gym everyday which was always great fun. There were also activities each day for children and adults like darts, shuffle board, drawing for kids, face painting. The hotel is not large so the offerings for activities were really good. We also played bingo each day where you could win a chance of having a bali bed for the day as otherwise these are chargeable at 10 euros per day. We were lucky enough to be given a bali bed for the day which was shaded with the curtains around it. There is also a play park for children and a pool table as well. The pool was lovely with double sunloungers along the side. These were great when it was getting too hot on the sunbeds. The lifeguard seemed very strict at first as no inflatables or balls are allowed in the pool but we realised he just wanted the pool to be safe and to be honest it was so much nicer with no lilos floating around you. We also had a saxophonist and violinist play by the pool on 2 days which was great. There was evening entertainment each night which was different singers, also one night there was an acrobatic show all of which were great. The only thing I would say is there are not enough seats to watch the evening entertainment so it would be good to get some more seats. Sometimes there were queues at the bar however no more than 7 or 8 people in front and the staff worked quick to serve you. There is another bar in reception which is chargeable but we didnt use this. There is a small gym with different exercise machines which my 2 sons age 15 and 18 went into. The hotel is about 10 - 15 min taxi ride from Maspalomas and Playa del Ingles which is about 8 euro each way. They also offer a free shuttle bus to both beaches at different times through the day. The bus does stop at other hotels on route but the driver tries to fit as many people on as he can. There is a small shop onsite selling drinks, snacks, suncream etc which is open at certain times. We had a wonderful holiday at this hotel. It was very relaxing and just felt so chilled out. The staff were amazing. We would definitely recommend this hotel and will definitely be returning 😎"