Playitas Aparthotel

"We requested an early check-in and arrived at around 11 am. Our little daughter was very tired and needed a nap, therefore I asked about my request to check us in earlier. The lady at the reception pointed out to some regulations on the wall and replied that our room should be ready between 3 and 4. It was indicated on booking that the check-in is from 3 pm. NO way! Our room was ready at 3:30. The personnel at the reception is one of the worst I experienced to communicate in the last years (especially some ladies). I am not sure if receptionists are informed about all rules in the sport area. They just sent you to check everything yourself, if you need anything from them. The answers I got were not correct. They do not even know how the sport section works. If you ask to call management, they call another person from the reception, who has as little knowledge and responsibilities as the first person you talked to. At least both male receptionists are friendly and helpful. The food is sometimes awful! The chef does not have any understanding how “healthy” food should be. First of all, some supposed to be hot dishes are cold. Half of the time the food is good and half of the time you have a feeling the chef, who can cook just takes days off. If the hotel positions itself as sport hotel #1 in Europe, the food must be changed completely. All wines could have been offered by glass. There are enough people to drink expensive wine, it would not be spoiled. Some hotel areas could have been cleaned more often. I am not sure, if yoga mats are ever cleaned. At least they can call a taxi for you and change 10€ banknote to coins for laundry. Breakfast is from 7:30 to 10:30. Pretty long. But if you come at 10:15-10:20, one of 6 coffee machines might be working, the rest are already under cleaning and staff is collecting food for themselves. There might be no glasses for water. They can just take the rest of pancakes in front of you. If you take pictures, they say that you do not have authorization. If you wish your pool towel to be changed, you have to pay 2€ and it does not matter, if you stay 1 night or 2 weeks. The receptionist explained that their management takes care of environment that way. It is simply a lie. Room towels can be changed every day and there is no even request in the room that the guest can keep the towels, if they are not on the floor. Instead of “Do not disturb” sign, there is a sign “Do not clean my room”. I assume, there is a reason behind, why they created such a sign. Once our room was not cleaned for 3 days, even though we put a sign on the door to clean our room before 13:00. When I informed cleaning ladies that we have a small daughter, who needs a nap, the room was most of the time cleaned. We had a tea kettle, which made terrible noise and dies after one week. The curtains in the room are like retro decorations, most probably never changed or cleaned in the last 10 years. The water in the main pool is cold. The coach, who gave lessons to our daughter said that it is cold even for her. There are enough people to do some investments and renovations from time to time... Sport section is great! Most of the trainers and coaches are very motivated (Stephane, Kitty, Leo, guest instructors Lars, Peter B.)"

"The spirts facilities here are out of this world, and the Olympic pool is absolutely stunning. We stayed in a studio apartment, which was well-maintained and comfortable. The food is excellent with plenty of variety and healthy options. However, the resort is remote with only one highly-priced supermarket on-site, so we ended up up-grading to full-board. For all the fabulous facilities, the resort lacks atmosphere. It was like going on holiday to a really big leisure centre! There’s not much interaction between guests; it’s very different to a Neilson or Mark Warner holiday. I think the resort could help with this a bit by having a notice board where folks could look for training partners. I felt runners were not really catered for (other than by a couple of races) and it would have been nice to find other people to run with. It’s a cracking place to go with a group, but I don’t think I’d go again with a friend or solo."

"This is the third year our family of 4 have been here and it just keeps getting better. For us, it’s our two weeks of heaven!! We stay in a studio apartment which has two large singles to make a king bed and two single beds for our 16 and 17 year old daughters. There is a fridge, sink, hob, kettle, microwave and cooking equipment. Plus a large enough bathroom. The facilities and classes and sports on offer are incredible. Most classes are free and with a variety of different instructors and guest instructors it’s just amazing!! Check out the weekly timetable. The pool areas are lovely and clean with lots of sun loungers. You get towels for free from the reception and it’s a relaxing vibe with lots of different nationalities. The food is delicious, catering for all dietary requirement’s. We have stayed half board for the last two years and love it. There is an hotel mini market and in the village there is a spar and local shop. We hire a car but there are taxi and bus transfers. I would highly recommend this place for people who want some exercise whilst away, amazing food and incredible sports and holiday facilities."