SBH Taro Beach

"I’m currently sat in the Bar Area it’s 21.32 and it’s the most depressing New Year’s Eve I have spent in the Canary Islands. The entertainment for tonight is a DJ that doesn’t speak so it’s a glorified Spotify. One woman even complained the music was too loud and they turned it down 🤣🤣🤣. No decorations , party poppers just so flat and we left at 21.45 upset that NYE was so awlful and it ruined our 5th Anniversary The bar only ever has two behind serving so don’t bet on getting served too quickly with poor quality spirits and wines. We have also been told if we want to drink after 00.00 it’s an extra 25€ I mean that’s just cheap. Food tonight was excellent though. So what about the rest of the hotel , we were initially given a Junior Suite …. The view from our terrace was of the stairs , we asked for a room change and we were given a sea view. Thank you. The food in general is repetitive and based pork. If you like meatballs bingo you will be happy. The rooms are tired but clean. There’s a habit of leaving plastic trays around so people can leave their rubbish , that’s great but attracts vermin and insects yes cockroaches (as we found out) as people also leave discarded food in these baskets that they have smuggled out of the restaurant. If it wasn’t for the kindness of the staff it would be a 1* they are great. Be honest you are not a 4* maybe once but not now. We bought the holiday via Thomas Cook , no rep arrived over the week , you should hang you head in shame for selling this holiday - goto Jet2 from now one is my advice never had a bad experience from them. This was our only holiday of the year gutted."

"I booked a room at the Taro for a week at the end of Sept, I am 62 years old and my first solo holiday. I picked Taro as it seemed quiter than the others in the SBH group. When I arrived, I went to reception to book in and a blond woman maybe in her late 40's early 50's, came to the desk looking rather unfriendly. I told her that I would like to book in, her abrupt reply was "No you can't we are fully booked" you can image my shock. She told me to take a taxi to another resort. "You can stay there". So I was bundled off to another resort which was unsuitable for me called SBH Costa Calma Beach. Terrible first day, I will put a review regarding SBH Coast Calma on their page. Very unfreindly, she really didn't care! Also Thomas Cook should have informed me of this and they didn't."

"Amazing holiday 🌞 BUT No kids club Not enough entertainment for kids Rooms need to be upgraded Staff are very helpful Hotel very clean Oasis Zoo great day out."