Hotel LIVVO Risco del Gato Suites

"After dinner at the hotel restaurant the 13/10/25 , I suffered severe vomiting all night. Around 1 a.m the 14/10/25. there was no staff at the reception, and the emergency number didn’t answer despite multiple calls. I had to call a private medical service and was taken to the hospital (injection, IV fluids, observation). I have the official medical bill (€735) and prescriptions as proof. The hotel director refused any responsibility, merely admitting there was a KNOWN “phone issue”. To make things worse, everyone at the hotel already knew the phone line was out of service, yet no measures were taken. This hotel is mostly filled with retired guests enjoying their holidays, many of whom are elderly and could need urgent medical help at night. The fact that there is no functional emergency system or staff on duty overnight shows an unacceptable level of negligence and zero sense of responsibility. The director even suggested I might have been pregnant, as if that could explain endless vomiting — honestly, if I had been, I would have vomited the fetus too given how violently I was sick. That alone shows the complete lack of compassion and professionalism from the management. No empathy, no help, no safety. ⚠️ Strongly do not recommend this hotel. I have filed an official complaint with the Cabildo de Fuerteventura and the Government of the Canary Islands. 👉 I am willing to provide full medical evidence to any authority who wishes to verify my statement. (Stay in October 2025, at Risco del Gato Suites)"

"I recommend the Risco Del Gatto Suites hotel to everyone. My room was comfortable, and the staff took great care to keep it clean throughout my stay. The rooms are quiet and peaceful. They are not located on a busy street, and their location ensures that guests do not disturb each other. I booked a half-board stay. The meals are tasty and varied, with something for everyone. The staff are very polite and helpful. The hotel manager is a very nice and hospitable man who tries to make everyone feel comfortable. The hotel is located close to a nice sandy beach, and it is also close to a supermarket and a gym. It was a pleasent stay."

"We have returned this year after a lovely stay last year. We booked 9 nights this year. A big special mention to Kristina and Bence who helped make our stay so great. They are an asset to this hotel and we’re so welcoming and helpful. The hotel are very lucky to have them & should acknowledge this. The food was lovely, the bathroom needs some attention as it is a bit tired looking. But overall a lovely stay. I hope Kristina and Bence get recognition for their service"