"We’ve been staying at HD Lobos Natura Fuerteventura from 8 October to 19 October, in a Junior Suite Swim Up EMBLEM with All-Inclusive, and it was an absolute home run! Both the room and the additional EMBLEM benefits exceeded our expectations. We’re checking out tomorrow, and we can honestly say this is the best hotel we’ve ever stayed at.
The room and EMBLEM benefits
The Junior Suite Swim Up EMBLEM was an excellent choice. The room was modern, comfortable and well equipped, with a large shower, quality toiletries, a coffee machine with capsules replenished daily, a minibar restocked every day and free parking. One particularly nice touch is that your room key is a wristband, so you don’t have to worry about carrying a card around.
The EMBLEM benefits really make a difference. Guests have access to a dedicated restaurant for breakfast and dinner. You need to reserve a time slot, but this is absolutely no hassle, and we could even book on the same day. The idea is simply to help the kitchen manage orders and ensure you don’t end up waiting an hour for your food.
The food in the EMBLEM restaurant is delicious and of genuinely high quality. It feels like dining in a proper restaurant rather than eating typical all-inclusive food. You have starters and desserts in buffett and main courses from an à la carte menu. The quality and presentation are excellent, and this was one of the highlights of our stay.
Bars, drinks and pools
Another major advantage of EMBLEM is the selection of premium drinks included in the package, many of which cost extra for standard All-Inclusive guests. There are three bars, including an adults-only bar with a swimming pool. Each has its own menu and a great variety of drinks.
The photos show the menu from El Faro, the poolside bar, which also offers a separate menu with more than 10 additional complimentary cocktails. The drinks are properly made and definitely not watered down!
The hotel itself is modern and has been renovated last year. In October, it wasn’t crowded at all, and we could easily find a free sunbed throughout the day. This made the whole experience much more relaxing.
Exceptional staff and service
The staff deserve special recognition. Everyone we encountered was exceptionally friendly, polite and helpful, and communication in English was never a problem.
One day, we had a heavy downpour, and the team at El Faro had the extra task of cleaning up the cushions while getting completely soaked themselves. Despite the circumstances, they were laughing, joking and clearly enjoying themselves. It was lovely to see such a positive attitude!
We’d particularly like to thank:
• Johanna from housekeeping – our room was always beautifully cleaned, and she made lovely figures of people made of towels for us. She always waved when she saw us, and her friendliness made our stay even more special.
• Silvia at the bar – always smiling, incredibly kind and even able to say a few words in Polish! That was such a lovely and unexpected touch that genuinely made us smile. A big thank-you as well to Alejandro, the bartender who worked alongside her.
• Jeri in the EMBLEM restaurant – a very kind, helpful and understanding waiter who made us feel welcome. Also many thanks for the rest of the staff in the Emblem restaurant - all of the them were very exceptionally friendly.
People like these really make the difference between a good holiday and an unforgettable one.
A few things that could be improved
Of course, not everything was perfect, although the downsides were minor compared with the overall experience.
• Food temperature in the main restaurant: Food in the main buffet restaurant and at lunch was sometimes not as hot as it should have been.
• Food labelling, allergens, gluten free: Most dishes were not labelled at all, or labels from dinner were left in place at breakfast – for example, a label saying “prawns” next to biscuits. This made it difficult to know exactly what we were putting on our plates, especially when it came to allergens. My wife is coeliac, so she follows a gluten free (sin gluten) diet, so this was a concern. Thankfully, we had no such problems in the EMBLEM restaurant. We could also order many dishes made specially gluten free for her - thank you for the chefs. Both restaurants also have a gluten-free corner with Schär products and a dedicated gluten-free toaster, which is a very welcome feature.
• The Italian restaurant: A special mention here because the waiter knew exactly which dishes contained gluten and which didn’t (17.10). His knowledge and assistance were greatly appreciated! Unfortunately, the restaurant is only open on Fridays and Saturdays, and we weren’t informed of this at check-in.
• Wet sunbed cushions: Before the pools opened in the morning, a member of staff would hose down the surrounding floor. Unfortunately, some of the sunbeds were also sprayed in the process, leaving their cushions wet. A little more care here would make a difference.
• Wi-Fi in the room: The Wi-Fi network was visible, but none of our devices could connect to it in our room.
Despite these relatively minor issues, we are absolutely delighted with our choice of hotel and, especially, our Junior Suite Swim Up EMBLEM.
EMBLEM is genuinely worth the extra cost. The quality of the food, the premium drinks, the dedicated restaurant and the overall level of comfort make a real difference to the holiday experience.
Most importantly, the outstanding staff made us feel welcome throughout our stay. We’ve stayed in many places, but this has genuinely been the best hotel we’ve ever visited.
We would definitely recommend HD Lobos Natura Fuerteventura, and if you’re considering staying here, we strongly recommend booking EMBLEM. You won’t regret it!"
