Impressive Playa Granada Golf

"We arrived in the early hours of the morning from the airport. On arrival we were welcomed by a pleasant man. After checking in we were given some food and a drink. As it was pitch black outside we were shown to our apartment block as this is a massive hotel. Unfortunately he did not show us right to the apartment so we spent the next 15 minutes looking for it. Not really what you want at 2 AM in the morning and a 2 hour transfer. Having found the apartment we were pleasantly surprised how big it was. The bed was huge and comfortable. All modern facilities and very clean. We had booked a superior room with a side sea view which was overlooking the golf course. The other issue we had when we arrived were the flying ants everywhere. We literally put a towel at the bottom of the door to stop them getting into the room. Also the room had air conditioning. I would say the rooms had been refurbished to a high standard. We were on all inclusive which we found the food to be plentiful and varied considering all of the different nationalities in the hotel. When we stayed there it was mainly French and very few English. We stayed when the football World Cup was being played. The entertainment staff made a big thing about the French game’s putting on the big screen in the theatre etc. I asked if they were putting the England opening game on the same as the French on the big screen and they said yes. We arrived to find the theatre all locked up and closed which says it all really. Also the bingo is all in French and no English. The pool areas are good but very busy although there are plenty of sun beds including an area next to the sea. The hotel is a little isolated but there is a bus stop outside the entrance,although the timetable is a bit random. We had a pleasant stay and would probably come back again."

"I am writing to formally complain about my recent 7-night stay at your hotel as a single mother. While there were some positive aspects of the holiday, particularly the food, the overall experience was extremely disappointing due to the treatment we received and the restrictive atmosphere around the pool facilities. Firstly, I would like to acknowledge that the food was generally very good throughout our stay. However, there was one evening where the entire menu was heavily focused on seafood, leaving very limited options for guests who do not eat seafood. My main concern relates to the pool area and the conduct of the lifeguards. The pool rules were enforced in an excessive and inconsistent manner that made it impossible for families to enjoy themselves. Guests were not permitted to use floats in the pool, despite floats being sold in the hotel shop. Every time a float was used, the lifeguards would repeatedly blow their whistles and publicly reprimand guests. Even children using floats were challenged. My four-year-old became frightened every time the whistle was blown. In addition, guests were not allowed to jump into the pool or engage in any playful activities with family or friends. It felt as though any form of enjoyment in the pool was discouraged. The irony was that staff-led aqua activities involved participants jumping and splashing in the pool, which highlighted the inconsistency of the rules being enforced on paying guests. I was also told that I could not have a drink while in the pool. While I understand health and safety requirements, the lifeguard informed me that if I wanted a drink, I would need to leave my child in the pool and stand at the side to drink it. As a mother, I did not feel this was safe or appropriate. When I moved to the side of the pool to drink, the lifeguard again blew his whistle and informed me that I had to drink it on my sunbed, despite no longer being in the pool. When I attempted to discuss the situation with him, he abruptly stated that he did not understand English and refused to engage further. Throughout our stay, the lifeguards were frequently on their phones rather than actively supervising the pool. At the same time, they appeared focused on policing minor issues. I witnessed a young boy being told he could not even throw a ball to his father in the pool, which was genuinely upsetting to see. Another incident involved our sunbeds. On one occasion, the lifeguards removed our towels from the sunbeds in the morning. They removed only our towels and left others untouched. Friends we had made at the hotel witnessed this happen and confirmed what they had seen. I was also disappointed by the service received at reception. When checking out, we attempted to collect the deposit refund for our towels and presented our towel cards. The receptionist informed us that we also needed the paper receipt that had originally been issued. At no point were we told that this piece of paper would be required, and the hotel already had a record of the deposit on its system. When we politely asked whether they could check their records, we were simply told no and instructed to search for the paper. As we were flying home early the following morning, we were trying to organise everything in advance. We were told that reception was open 24 hours and that we should continue looking for it. In addition, when collecting a towel card for my mother, who arrived a few days after us, I was met with an unpleasant and disapproving attitude simply because I did not know her room number at that moment. I was also disappointed to discover that many of the promotional photographs used online appear highly staged. During our stay, we personally witnessed staff arranging and staging photographs, which did not accurately reflect the reality of the guest experience. Overall, I am utterly disgusted by the way my family and I were treated throughout our stay. We paid approximately £1,700 for this holiday and expected a welcoming, family-friendly environment where we could relax and enjoy ourselves. Instead, we felt constantly monitored, criticised, and made to feel uncomfortable. I also found a nail on the pool side- it was quite dirty and not as nice as the adult pool."

"Great hotel. Quiet atmosphere. Friendly staff, eager to please. As a couple in our 70's we found the hotel good for our age group. It is a family resort, and may suit all ages. Clean comfortable rooms, set in blocks around manicured gardens. Very small beach, but plenty of sunbeds, some in small secluded areas. Food plentiful, catering for all nationalities. Little entertainment in the evenings, none for children. The new Sky Bar is a nice area to enjoy in the evenings for adults, would say it's not for young children. Sadly it's a smoking area. It was our 4th visit to this hotel, in previous years parking was available for a charge within the hotel grounds, no longer, be aware, parking is now only on a very busy road on the approach to the hotel. The hotel is in an new urbanisation there is a couple of short walks to enjoy, but there is a bus service outside the hotel. On the whole, we enjoyed our holiday and will return."