Palacio Solecio

"We stayed at this hotel for two nights and it was truly exceptional for a city break. The location, room and service ."

"A beautiful hotel with wonderfully attentive staff in the perfect location. Rooftop pool is ideal for a short dip and only ten sun loungers but turnover is regular so no issue."

"I am extremely disappointed with the service I experienced at Palacio Solecio, particularly at the pool bar. On my arrival day at the hotel with my family, I simply asked the bartender for a cup of hot water. His response was astonishingly rude and inappropriate. He actually questioned how I, as a hotel guest, could ask for hot water instead of consuming something at the bar. What made the comment even more unacceptable was that both my spouse and my son already had an open tab at the bar and were actively purchasing drinks. Regardless, whether other members of my party were spending money at the bar should have been irrelevant. A hotel guest asking for a cup of hot water should never be made to feel unwelcome, embarrassed, or as though they are an inconvenience. The bartender’s attitude was disrespectful, condescending, and completely inconsistent with the level of hospitality one would expect from a hotel of this caliber. My travel planner highly recommended Palacio Solecio and specifically told me that none of her clients had ever reported a negative experience with the hotel or its service. Unfortunately, my experience was very different. I sincerely hope I have not encountered the beginning of a decline in the service standards that earned the hotel its reputation. Beautiful surroundings cannot compensate for poor hospitality. How a guest is treated, especially over something as simple as a cup of hot water speaks volumes about a hotel’s service culture. Palacio Solecio should address this type of behavior with its staff. Guests should be treated with courtesy and respect at all times, not made to feel that their value depends on how much they are spending at a particular moment. Sadly, this interaction significantly diminished what should have been an enjoyable stay and has made me reconsider recommending or returning to Palacio Solecio."