"We went for 7 nights all inclusive at the beginning of April. We had a room on the 5th floor with a pool view which the kids loved.
The hotels entertainment is terrible. For being a family hotel with a lot of children, the mini disco starts late - 8:30pm - and is only on for half an hour, in which time the kids get to dance to 4 or 5 songs and that’s it. Forget the fact the hotel is overpriced in the first place, they ran bingo on our first night but after that they had 5 nights in a row of a “raffle” which they dragged out to make as much money as possible. The prizes were their cheap “Globales” branded merch which you could buy for €10 at reception. Forget making your holiday enjoyable, they’ll rip you off at every option and then make more money off you doing stupid raffles every night rather than putting on entertainment.
The bar on the 1st floor has a member of staff who is extremely ignorant and goes about his day as if he’s hating every second and doesn’t want to be there (I think he was called Juan Carlos). They also have a 2 alcohol drink policy which is slightly stupid as the glasses are small and if you want more you have to rejoin the rest of the queue, there’s no limit on soft drinks though which is good.
We always request a safe while on holiday. This hotel wanted €41 for the week + €10 cash deposit which is refused to pay. (My father who was staying 2 days less was quoted €70 + €10 and my grandmother actually paid €61 which is extortion).
The kids loved the slides but the “life guards” spend all day playing on their phones and blowing their whistles at anyone who dares do not adhere to their strict rules. Such as not using the steps and getting into the pool by jumping in, that results in a telling off by the jobsworth “life guards” who then go back to their phones.
There was always quite a lot of option for the food and all tasted nice, I can’t fault the range of options. I’ve never queued at a hotel for food until I stayed here. There’s hundreds of people going for food and only one tray of chips/fries which was the first tray, so every time there was a long queue. They only turn the coffee & juice machines on for breakfast so if you want a coffee with your dinner forget it, you have to get it upstairs in the bar and my young kids were left with water as the orange juice machine just dispensed water as they tape over the other options after breakfast and there is only fizzy drinks and alcohol available at the restaurant bar.
It’s not really the hotels fault but be aware that the path outside of the hotel is pointless. For it being a big hotel the path to and from the hotel from the main road at the bottom is terrible. It is very thin and a pram can’t fit on it safely. You’re constantly on and off the road, risking being ran over.
The rooms were cleaned daily, the cleaners done a fab job every day. You can’t fault the cleanliness of the hotel.
It’s certainly put me off ever wanting to stop in a Globales branded hotel again."