H10 Catalunya Plaza-Boutique Hotel

"Our holiday at Ali Bey was truly special. 🫶 From the very first day, we felt the warmth and genuine hospitality of the hotel. The whole resort is beautiful — a huge, wonderfully maintained green area, beautiful gardens, the sea, the beach and so many lovely places to relax. It feels like a little world of its own. 🌿🌴🌊 What impressed us most was the people. The staff are incredibly friendly, attentive and welcoming. Everywhere we went, we were greeted with a smile. Thank you to every member of the Ali Bey team for making us feel so comfortable and cared for. ❤️ The food was delicious and varied, and we especially enjoyed trying different Turkish dishes and discovering something new every day. There was always plenty to choose from. We came here to relax, enjoy the sea and spend wonderful time together — and Ali Bey gave us exactly that. We are leaving with beautiful memories and a little sadness that our holiday is coming to an end. 🥹❤️ We were so happy with our stay that we would love to come back here again and again. Thank you, Ali Bey, for your wonderful hospitality. We will miss you and hope to see you again very soon! 🫶🇹🇷❤️"

"We had just started our meal at your restaurant when my girlfriend was stung by a bee. During the incident, we also observed that desserts had been placed in a specific area of ​​the restaurant in an attempt to attract bees. I believe this practice, especially in dining areas where guests are present, could lead to a concentration of bees and should be evaluated more carefully in terms of guest safety. Following the incident, the swift response of your staff and their transportation of me to the hotel doctor via golf cart was a positive approach in terms of the initial care and sensitivity shown. I would also like to specifically mention how extremely pleased I was with my doctor's attentiveness and professional approach during the examination. However, the lack of continued attention throughout the process constituted a serious deficiency in service from my perspective. After the examination, when we went outside, my girlfriend and I had to walk back to the restaurant because no staff member had been assigned to take us back and no golf cart was waiting for us. My expectation here was not just the provision of a transportation service. I believe that if a guest is taken to a doctor by hotel staff for health reasons, measures should be taken to ensure their follow-up after the examination and their safe return to their original location. I believe that the initial care given should not end when the patient is left with a visiting doctor. In the hospitality industry in particular, the factors that determine guest satisfaction are not limited solely to the excellent services offered. Attention, courtesy, follow-up, and a sense of responsibility shown in unexpected and delicate situations are also an important part of service quality. The fact that no official or vehicle was considered to take us back made the outcome of our experience feel unnecessarily careless. I also think the practice of leaving desserts in certain spots in the restaurant to attract bees should be re-evaluated in terms of safety and hygiene in the dining areas. Thank you for your doctor's attention and the prompt response shown immediately after the incident. However, should a similar situation occur again, I expect the guest to be followed throughout the entire process and for the same level of care to be maintained as in the initial intervention. I kindly request that your feedback be reviewed by the relevant departments and that guest safety and monitoring, particularly in such health-related situations, be handled more carefully."

"A perfect hotel in every way! They've really raised the bar with their events, food, drinks, cleanliness, and friendly staff. It seems unlikely we'll be able to find the same quality on our future holidays. We would like to thank everyone who contributed. But please don't raise prices too much next season, so we can enjoy this great quality for many more years! 😊"