Guitart Grand Passage

"My wife and I stayed at this hotel for the second time having stayed there back in 2017, we arrived at the hotel on the 14th of September and stayed until the 21st for one week, on arriving at the hotel we were met by a lovely lady on the reception (can’t spell her name but she is from Argentina) on seeing that I use a wheelchair the lady upgraded our room to a more spacious room which was very helpful indeed the only problem was that the doorway to the bathroom wasn’t wide enough that fit my chair through so if the owners could get maybe one room with a doorway to the bathroom wide enough to fit wheelchair users I’m sure it would mean a lot, also a lot ramp or lift to the dining room is worth investing in (the staff allowed my wife to bring breakfast up to me in the room and also carried the tray up for her). Please pass on our thanks for all the help the staff gave us and in particular that lovely receptionist. From Brian & Margaret."

"I booked this hotel at the last minute for a meeting in downtown Barcelona, and it was a very good decision. The location is perfect; you are right in the heart of Eixample, close to everything you need. What I liked the most was the functionality of the space. The executive room came equipped with a good work desk, something I value highly when I have video calls. Everything is well thought out; nothing is missing. The staff was very attentive at all times, quick check-in, and available for anything I needed. The hotel, in general, conveys that it is well cared for, clean, modern, and has a good atmosphere. Very good value for money considering how central it is. I would recommend it without hesitation to anyone traveling to Barcelona for work."

"Our stay was unfortunately disappointing. The water pressure in the room was very poor, and the bedroom air conditioning was far less effective than expected, making it difficult to stay comfortable at night. The most concerning issue, however, was the hotel’s handling of a valuable designer clothing item that disappeared during our stay. While I understand that mistakes can happen, I was surprised by the lack of urgency and concern shown when the matter was reported. What followed was a series of delays, repeated requests for updates, and promises of management involvement that never materialized. What ultimately left the worst impression was not the missing item itself, but the lack of communication, accountability, and proactive customer service. When guests raise a serious concern, they should not have to repeatedly chase the hotel for answers. Unfortunately, that was our experience."