Hilton Pyramids Golf

"The staff were very nice and breakfast was excellent, but overall we were disappointed. The room was okay rather than outstanding. The other food we tried was poor, and some of the drinks were bland. We expected better from a five-star property. The biggest frustration was our arrival. We’d contacted the hotel through the app and by email to explain that we were arriving late and needed the extra bed ready. Despite assurances that everything would be arranged, it wasn’t there. We had to call down and wait for it to be set up when we just wanted to get everyone to sleep. The friendly staff and strong breakfast deserve credit, but the food and failure to prepare the room as agreed really let the stay down."

"We stayed two nights at this hotel as the last stop of a trip to Egypt that began with a Nile cruise. We chose it for its proximity to the Pyramids and the GEM. The hotel is very large and well-maintained, even if a bit dated. Upon our arrival, we appreciated the upgrade they gave us from a standard room to a suite, even though it was not mentioned to us at the reception and we only noticed it upon arriving in the room. Usually, a hotel that gives you an upgrade talks about it very well and explains it, but in this case, we did not understand the reason. The very spacious room with a nice terrace overlooked the golf course where there was a wedding party and where there was very loud music. Fearing that we would not sleep all night, we asked at the reception if there was a possibility to change, but they reassured us that the noise would end by 11:00 PM, and so it did. The following evening, the same thing happened, so we deduced that, especially on weekends, there are always parties of this type. In the room, despite a hairdryer being available, there was no power outlet in the bathroom, nor near the mirror that was in the room. Basically, in a 120-square-meter room, there is no possibility of drying your hair in front of a mirror. Our friends' room was identical but had power outlets both in the bathroom and next to the mirror in the sleeping area. We pointed this out at the reception the morning after our arrival and then went to do the tours planned for the day. Upon our return, not only had no one bothered to solve the problem by bringing an extension cord, but there was actually no power on the entire floor and the reception was not informed. We went down to notify them, also because we had an hour to get ready for dinner, and only after contacting the agency we had booked with did they intervene with a maintenance worker. Luckily, a very kind person solved the power outage problem and brought us an extension cord for the hair dryer. The incredible thing is that at the reception they claimed that there were no power outlets in the bathroom for safety reasons, but our friends had an identical room complete with an outlet in the bathroom. The question, therefore, was: are our friends in an unsafe room?? No answer.. Moreover, even the light switches in that room worked in a bizarre and uncontrolled way.. difficult even to explain. I will conclude by saying that the hand towels in the bathroom were not replaced and that there was only one bathrobe and one pair of slippers despite there being two of us in the room. In short, we had the feeling that that room was a room used as a "buffer" because otherwise it is difficult to assume that no one before us, purchasing a stay at those prices, had raised complaints. Unfortunately, apart from the maintenance worker, we encountered little interest from the reception staff. We did not use any other services except the restaurant for the good quality buffet breakfast and for a quick pizza on the evening of our arrival, which I can define as acceptable. Perhaps the size of the restaurant is a bit limited for the number of guests. In general, I believe that the management of this hotel is not up to the standard of the chain it represents."

"Well-located hotel with beautiful rooms but very noisy. There are weddings every night with a lot of people and noise. From the rooms, you hear everything that happens in the hallway. In addition, the hotel is under renovation: construction in the rooms all day and the spa area is unusable. Under these conditions, we did not enjoy this hotel."