Giza Palace

"Tophotel in every respect: perfect rooms, excellent restaurants, very nice pool area. But above all: extremely respectful and friendly personel! Congratulations!"

"After 40 years of holidays in Cairo we thought we’d try the Sheikh Zayed area near the new museum. Hence our choice of this hotel. The hotel is huge and whilst looking rather grand is something of a rabbit warren. Sign posting is misleading and if there is a conference going on expect, as a regular guest, to be ignored. Lunch out of the sun before our departure was farcical. We couldn’t eat in the main restaurant due to a conference (but no one warned us until we tried) and we were directed to the Beit El Ezz. This wasn’t open until 4.30pm. It was now 1pm and we were leaving at 2.30pm for the airport. We tried the bar… over a 50 minute wait for bar snacks and no they weren’t worth the wait! The pool is lovely, the rooms clean, spacious and very comfortable. The staff try to be helpful but it does seem as the hotel is just too big for them to carry out any real personal service. The internal bars and restaurants are somewhat lacking in atmosphere but do lend themselves to corporate events. The food is fine but not in anyway exceptional. The outdoor bars like the pool area are lovely to look at."

"Large, elegant property that is beautifully decorated and meticulously maintained. It has generous and comfortable rooms and everything noted on other reviews.. We enjoyed generally good service from the hotel staff but with a few rough with spots not worthy of a 5 star-hotel. The maid did not refill the coffee pods after the first day. An oversight we thought and left a note asking for some along with the daily tip. Still no coffee pods. Ms. traveler went to the front desk to ask for some and they said the they would send some up. Over an hour later as we were getting ready for bed a guy shows up at the door but refused to hand over a few measly pods - he wanted to see the drawer under the coffee maker presumably to make sure it was empty before he would give up his valuable little treasures - intrusive and a little offensive given the room rate. Another night we went to the lobby steak restaurant for a night cap and a snack. The waiter was positively glacial, never checked in, forgot our order twice and had be be verbally flagged down. There were only a few people so just no excuse for slowness and inattention. The wine pours were a little stingy but that is probably a management thing and not the waiter. Very small things to be sure but we pay a 5 star premium for transparent, unobtrusive and attentive service and Giza Palace stumbled on that part of the bargain."