Serenity Sky Arc Resort

"We’ve just returned from the hotel. We were there for 1 week. We had a swim up room and enjoyed our stay. The hotel is trying very hard to act on the comments people make and the feedback that they are given. We were asked on numerous occasions if everything was ok and if we were enjoying our stay. There were not very many other English people in the hotel, this didn’t bother us at all. Positives The swim up room was lovely, we were in room 2104 which is next to the main building over looking the restaurant. The room was cleaned extremely well, Mohamed was very attentive and often stopped us and asked if we needed anything. He kept toiletries and water very well stocked. Our mini bar was stocked when needed. The restaurant - there was a lot of choice of food for an AI hotel, breakfast - lots of pastries, bread, eggs, omelettes freshly made. Lunch and dinner were similar - always some meat being cooked, pasta station, pizza, charcoal oven cooking fish, steak, kebabs or chicken. Always rice and chips, many salads. Lots of cakes. The beach - absolutely stunning, very shallow, sandy in areas and some rocky. Sun Beds easily accessible, drinks available from waiters. snorkelling is a must!!! Sea shoes advisable. Main pool - very big, loads of beds, it is cold but there is a heated pool at one end. Lifeguards will help with getting beds, moving umbrellas. drinks brought to your sunbed by waiters. The staff are very attentive A La carte restaurants are ok , you have to order from a menu when you book the table. Not much atmosphere in either restaurant though. Negatives. Food gets repetitive but this can be said for all AI restaurants. The rooms are big, with lots of storage and amenities however they are already showing signs of wear and tear especially in the bathroom. The entertainment is not very entertaining, there was mr and Mrs, bingo, a music quiz, karaoke and all this takes place away from the main building by the beach. The drinks are a bit weird, the cocktails are made with cheaper spirits and some taste strange esp the pina colada. There is not very much to do, you can walk both ways out of the hotel along the beach but it’s not very exciting. Do not expect 5 star luxury as this is more a good 4 star hotel trying hard to be 5 star. When comparing it to other 5 stars in Hurghada it is cheaper, so bear this in mind. We enjoyed our holiday as we just wanted to relax, swim, eat and drink and we were able to do this. We would definitely visit Hurghada again but try a different hotel."

"We thoroughly recommend this hotel. We were a bit concerned that we were taking a risk in booking it as there were only 25 reviews and we knew that it was still in its startup phase. However, the hotel is very beautiful, the staff are amazing and, with some small hiccups, it is also very good for vegetarians. Hotel is beautifully presented, very elegant, spotless and spacious. Massive number of sunbeds both around the pools and at the beach. They were never crowded so, as a result, there was no rush to get towels down in the morning. Clientele of very mixed countries. When we first arrived, as a vegetarian, I was a little concerned as some of the labelling was unclear and it didn’t feel comfortable to me. I mentioned to guest relations and what happened as a result has absolutely amazed me. They took me to meet Ayman, the Restaurant Manager and he discussed what I needed. (Anyone from NE England, if you greet him with “Way Ayman” he will provide you with best service 😊). He then introduced me to Rabie Ibrahim, chef, who said he would look after me every evening, preparing beautiful vegetarian food. We were treated like royalty. I have travelled all over the world and have never had such treatment. Thank you to both for keeping me happy! Weather perfect (October), about 30 degrees and enough breeze to allow sitting out all day. Very quiet rooms, very well appointed. Very clean everywhere, staff constantly cleaning All staff worked extremely hard to keep the place perfect. All were very welcoming, smiling and providing wonderful service. There are a few we want to highlight in particular: Abdul ElAaty, waiter in main restaurant. All waiters were good but he was exceptionally attentive, we rarely had to wait a minute for him when he noticed that we needed something. Also to note Mohamed Aly (Prince of Egypt), Mohamed Ragab and Mostafa. All were very friendly and showed great attitude. In the Lobby Bar, I’d also like to praise Antonious Thabet, very good service. Mahmod AlNoby (“Adam”) at pool very pleasant and couldn’t do enough for you. He works very hard to keep the poolside immaculate and guests (“his family”) very happy. Great attitude, he deserves credit. Staff welcome tips but their service is very good even without them. We tipped 100-200 EGP at a time. I would have no hesitation to return to this hotel."

"My partner and I recently stayed at the Serenity Sky Arc. We have stayed at many fabulous 5 star hotels but this does not give the feel or impression of 5 stars, we would give it 3 - 4 stars at best. When you first arrive, the reception area and lobby bar gives you the wow factor but after that it is just disappointing. The rooms are basic and for a new hotel there is a lot of wear and tear, especially in the bathroom and shower area. We had bare wires hanging from a spot light. We also found the beds very uncomfortable and they all seem to be the same as we changed rooms but with no improvement. The pillows are too soft and cover most of your face, especially if you are a side sleeper. The restaurant is okay and the chefs work hard but would benefit from better hygiene such as putting out anti bacterial solution. We are very clean people and take hygiene serious, I ended up very ill for 36 hours so couldn’t eat much for a while. We often had to search for a clean table and cutlery, the staff is at a minimum and were not quick to clear and re set tables. The a la carte’s are nothing special, the Italian disappointed us. The entertainment is very poor and practically non existent and the swimming pool was freezing. If you have kids, bring something’s to occupy them as there is nothing here for them. Also, be weary of the local shops, nothing has a price tag and they will exploit you. There is a supermarket further into the town (Spinny’s) and all items are priced and reasonable. Would we return? No! We raised our complaints whilst there and spent 3/4 of our 12 days stay at reception trying to sort out issues, being harassed by the manager and with no real solution. We felt completely drained when we returned home. A real shame as it was sold to us by Easyjet as a 5 star brand new luxury hotel…we didn’t find this luxury anywhere. I’ve never felt so let down"