"Review :
Duration : 10 nights
Date : 31/07/2026-11/08/2026
Nationality : British
Guests : Family of 4 aged 53, 49, 19, 16
Plus 2 adults (friends of ours in their 50’s) who joined us in day 2
We returned home the early hours of Monday morning after a ten night stay at this hotel.
Positives:
☀️ Beautiful spacious rooms and balconies
☀️ Extremely comfortable and huge SuperKing sized beds with two pillows each
☀️ Beautiful panoramic views from the balcony
☀️ Beachfront hotel with easy access
☀️ Cleanliness of restaurant areas, toilets, pools, rooms, grounds is excellent
☀️ Food well presented and tasty, however we feel there was a limited selection for a 5 star hotel
☀️ Swim up bars in main pool and Cave pool were excellent
☀️ Friendly approachable and very hard working welcoming staff (the vast majority, see negatives)
☀️The Animacion Team work extremely hard to engage guests in daytime and evening activities. We were led to believe that sone of them only started their placement at the hotel the week we visited. We were told that they’d been hired to deliver a better enhanced experience than what had been delivered previously and we could see they were trying to make a positive impact. Hopefully they’ll be able to utilise the karaoke room to its full potential too once they’re more established
☀️Sunbeds were easy to acquire, one lifeguard offered to save the same beds for us daily. We offered a £5 tip daily for this privilege
☀️Beautiful hotel grounds and gardens
☀️Quiet and relaxing hotel. Didn’t hear any noise whilst sleeping at night or early morning
☀️Easy to commute to other places such as Naama Bay and Soho in a taxi. We found that downloading the In-Drive App was useful and cheaper than booking directly with the hotel agent. We did however learn that when the taxi is not booked by the hotel staff, you do need to walk out of the hotel grounds beyond the gate to be picked up. It’s a nice walk to the gate too.
☀️The Taxi desk, guest relations and reception appeared to be manned 24/7
☀️Spa - 2 out of 6 of us enjoyed treatments at the spa
Negatives :
☀️Flight was delayed by an hour so arrived late to the hotel. Not the hotel’s fault but as the all inclusive finished at midnight drinks including soft drinks were chargeable (and pricey). We understand this is the regular approach most places however due to that being night 1 of our all inclusive 10 night package, we’d have expected there to be at least an offering of one drink each given we’d arrived later than scheduled like we have experienced elsewhere. This first impression set the scene!
☀️ Food choices at each meal time were limited for a 5 star hotel, albeit tasty.
☀️ The Snack Bar was a very odd set up. A polystyrene three section carton was handed to you with something served up in each section. For instance, chilli, chicken balls, French fries. No further selection. There was no opportunity to decide how much of each you wanted or to omit any of what was on offer.
☀️This is the first 5 star hotel we’ve been to that don’t offer burgers, french fries and chicken nuggets daily at lunch and dinner. This wasn’t any hardship for me personally as I like to embrace the local cuisine but I know others who would have liked this option, in particular their UK guests.
☀️ The all inclusive drinks package was honestly beyond awful and for this reason we would not recommend staying at this hotel. We noticed that the wine had been watered down leaving a froth on the top of the drink. When raising this with the bar staff at the Lobby Bar we were informed that they were out of red wine so had indeed added water to it. We asked for white wine instead and the same thing happened. Again, we raised this and was told “This is Egyptian wine”. Every glass of wine served was watered down, as was the rum and vodka
☀️ The cocktails were made up to align with the ingredients quoted on the cocktail menu depending who served you. If it was Mohammed at the Pool Bar or Mohammed at the Cave Bar you’d receive your chosen delicious cocktail otherwise you’d never get a cocktail to mirror what it was supposed to, instead you’d receive what tasted like a heavily diluted orange cordial!
☀️Fruit juices in the dispensers at Breakfast, lunch and dinner are all diluted, weak and tasteless
☀️Thete was a man who worked in the Lobby Bar, so front of house, he was very rude, unwelcoming and appeared like he did not wish to be there. We were informed that he’d gone on vacation the day before we departed the hotel and we all said how much more comfortable we felt sitting in the lobby playing cards without him being around creating a negative atmosphere. He had refused our Son a drink at 11.59pm one night insisting he paid . When he showed him the time he responded with “You’re only having one drink, you need to pay for any more”. This made us feel like we were using his family’s personal income directly from his pocket to fund our bar bill! Very negative, rude and unwelcoming behaviour!
☀️The rooms were lovely but the bathrooms were a little dated and work required looked to be beyond the temporary cosmetic fixes that had previously been applied.
☀️ Three out of six of us had Sickness / diarrhoea resulting in 36 hours in bed feeling unwell. We are told that this is very common in Egypt however and can’t pinpoint any reason in particular for it. It may have been a mixture of factors that contributed. Meat and fish all appeared to be cooked fully so we have no complaints about the food quality.
☀️ The staff that approach guests encouraging them to book spa treatments quite frankly became absolute pests! We were very friendly towards them, as were they to us, but we had to repeatedly decline their services several times each and every day! We had read that if we erect a ‘red flag’ they understand that this is a signal not to ‘disturb’ you. One of them ‘Will’ (the name he uses to welcome guests from the UK) picked ours up and asked “is this for me?” then threw it on the floor. We totally appreciate it’s their job to generate income however their advances became tiresome. One afternoon Will interrupted our lunch to promote their work. He also randomly (and very awkwardly) massages people’s feet, head and shoulders suggesting it’s a ‘freebee’ then goes onto promoting the spa treatments. I got to the stage I’d try and avoid him if I saw him after he appeared to not understand the words “no thank you”!
Overall a lovely hotel, hardworking friendly staff, grounds and pool 5 star, rooms spacious and clean with bathrooms now looking tired relaxing, beautiful views, easy to reach external attractions via taxi, entertainment programme progressing well, food tasty but lacking a selection for a 5 star hotel. Drinks package exceptionally poor, limited selection and diluted (by admission too) with water! Sparkling wine ( such as Cava / Prosecco type wine ) is also chargeable The drinks package lets the hotel down drastically which is such a shame as it’s a peaceful and tranquil hotel which would otherwise be perfect for everyone’s summer holiday."
