Grand Rotana Resort and Spa

"It was our 3rd visit to this wonderful resort.every time we visit it we impressed more and more. Rooms, food , cleaning, pools are perfect. The management and staff are fabulous. I realized something in this hotel that all the staff are exercised to be so helpful and gentle and a they r not pushing for tips unlike other hotels !!! Mr. Mohamed Hegazi and his crew at the front desk are so professional and dng great jobs .Mr. Abbas mahmood the sales manger is so gentle and helpful . Mr. Ahmad Salah from Silk Road restaurant is dng great job. Fares from the main restaurant is so clever guy. So many thanks to all those and all the managers and staffs in the this distinguished resort. Coming back again soon"

"Firstly I have to say the majority of the staff are an absolute credit to the hotel. We had a gorgeous room with an even better view, panoramic sea and pool view. Rooms are big with plenty of space, you have coffee making facilities, a fridge, a safe, hair dryer in bathroom, very comfortable, large beds & pillows, a gorgeous balcony and a large dressing table with mirror. Yes, the Rooms are a little dated and could do with a bit of a refresh but we could both live with that due to everything the hotel has to offer. Ahmed looked after our room, keeping it immaculate, he was such a lovely man and works so hard, doing such a great job. Thank you Ahmed. The restaurants were nice with various choices daily including BBQ options which was always good. We visited the Italian restaurant- Mezzaluna twice, the staff were amazing!! They really looked after us and made us feel so welcome. Thank you to the brilliant manager Eskander, Ahmed and Mohamed, I was a little unwell while we were there and they really looked after me, thank you Mohamed for the camomile tea! The food in the Mezzaluna restaurant was great, I had baked sea bass which was delicious and my husband had fillet steak which he absolutely loved. We had breakfast in the Silk Road most mornings as it was quieter but still with good options, Mohamed was amazing and noticed that I wasn’t eating much due to me feeling unwell and again, did everything he possibly could to help. Mariam from the Villans entertainment team checked in with us most day encouraging us to join in with activities and making sure we were ok. The pool area was amazing always plenty of beds and the pool is massive! The weather was amazing 90 degrees every day and beautifully warm in the evening. The Sky bar was a nice area to sit and have a drink in the evening with some entertainment. We booked the free hotel shuttle bus to Narma Bay shopping centre, it was ok but I wouldn’t go again. Soho Square is much nicer and I would definitely recommend a visit. All in all, would we go to the Grand Rotana again? Yes, we would, it’s great value for money and the staff are outstanding. Oh and take a snorkel and mask! The sea is azure blue and full of beautiful fish!"

"We are just back from ten days at this resort - it’s great. Firstly the location is amazing - very close to the airport but very little air noise. It cost us £17 for return taxi booked before we arrived, 10 minutes to get to resort. The resort is very impressive, huge pool, great beach lay out and awesome snorkelling (this was the main reason for our resort choice). We used to go down early to get a front sun bed position but there’s usually some stones if go down later. Always loads of free beds by the pool. A massive shout out to the staff they are amazing, we tipped a small amount regularly. There is an atm in the hotel which issues small LE currency. The staff really deserve this and appreciate the thought. The Palms is great with an a la carte option which we used regularly for lunches. The rooms are spacious and clean - Ahmed kept our room spotless - 3005, great location. The dive centre is great - special shout out to William for organising three great snorkelling trip with an amazing captain and guide. The main restaurant does a great offering, breakfasts are excellent especially if you are friendly with the staff. The sky bar is good for an evening drink closing at 1pm with various live music and entertainment- some better than others. The UK are the minimum visitors - we had 20 of over 500 rooms - the vast majority of visitors are from Russia and are culturally very different from us. The animation team are focused on the Russian clientele and seemed more focused on getting us to write a review mentioning them than getting us included in events. Can’t imagine you’d get a better value for money resort anywhere and we would certainly return."