"We’ve just arrived home after staying here as a group of 11 to celebrate my dad’s 75th birthday, and overall, we had a really lovely time! ❤️🎂🥳
What truly makes this resort special is the staff. They work incredibly hard, often for long hours, and genuinely seem to care about making sure guests have a wonderful stay. Nothing ever seems too much trouble, if you need something, just ask, and they will always do their best to help. Even if you fancy chips and nuggets, they’re more than happy to make them for you! 🍟🍗
Our room was very dated, but it was spotlessly clean and well looked after. A very special mention must go to our housekeeper, Muhammad Khalid, who was absolutely lovely. He constantly went out of his way to make sure everything was just right and even used Google Translate to ask whether there was anything else he could do for us. That really showed how much pride he takes in looking after his guests. ❤️
🛺 The Golf Buggies are an absolute lifesaver, especially in the heat!
Mohamed Mosaad was always happy to help and was brilliant at getting us around the resort.
🍽️ The Main Restaurant
Unfortunately, this was probably the biggest disappointment for us.
The restaurant simply doesn’t seem large enough for the number of guests staying at the resort. This often resulted in very long queues, not enough plates, lengthy waits for drinks and, on occasions, food being cold by the time we sat down.
As it’s an all-inclusive resort, you obviously collect your own food rather than having it brought to your table. With a group of 11, it was particularly difficult to sit down and enjoy a meal together because people were often having to get up at different times to queue for food and drinks.
I also felt that a lot of our holiday was spent queuing. Whenever we needed help with something, we often had to queue at reception, only to be told to come back later or wait for an answer. On some occasions, we had to return several times before finally getting an answer or resolution. I appreciate how busy the staff are, but this is definitely an area that could be improved.
That said, Ahmed, the gentleman with glasses at reception, was always very pleasant and greeted us with a lovely big smile, which was always nice to see. Reem from Guest Relations was also extremely polite, friendly and helpful.
🔑 The Key Cards
The key cards were, unfortunately, a real headache! 😩
Several times a day, we found ourselves locked out of our rooms and having to walk all the way back through the heat to reception to have them reset.
We were repeatedly told that the cards had probably been placed near mobile phones, but this definitely wasn’t the case with ours. Having to keep returning to reception was incredibly frustrating, particularly when you’re trying to relax and enjoy your holiday. I really hope the resort can look into the system, as this caused unnecessary inconvenience throughout our stay.
🍝 The Italian restaurant was definitely one of the highlights of our stay and is a MUST! Make sure you book early.
Gamal, Mohamed Gafer and the whole team were fantastic. They were incredibly helpful and happily accommodated all of our fussy requests.
Most importantly for us, it was the one meal where all 11 of us were able to sit together and properly enjoy a meal as a group, which made it especially memorable while celebrating my dad’s birthday. ❤️
We actually wanted to book the Italian restaurant again because we enjoyed it so much, but unfortunately we were told that guests are only allowed one visit per stay. This was a shame, as we would have happily returned.
Mohamed Gafer also looked after us at the snack bar every day and consistently went above and beyond to help us.
❤️ A Special Thank You to the Staff
There are so many members of staff I’d love to mention, and I’m sorry I can’t name everyone because they all played a part in making our stay special.
A very special thank you to Mohammed, the restaurant manager; Sameh, our waiter, who went above and beyond to help us and Beckham, who is an absolute superstar! ⭐
A huge thank you also to the manager at the beachside restaurant. Sadly, I didn’t get his name, but he was such a lovely guy — incredibly helpful, friendly and always happy to accommodate our requests.
One thing that did upset us, however, was seeing occasions where some members of management spoke quite harshly to the waiters. The staff clearly take great pride in looking after guests and work extremely hard, so it was difficult to see them being treated that way. I genuinely feel they deserve the same kindness and respect that they show to every guest.
☀️ A Note About Being Unwell
I was unfortunately a little poorly during our stay. I do have a sensitive stomach and, personally, I believe it was more likely to have been due to sunstroke than anything I ate or drank.
There were 11 of us in the group, and only two people became unwell, despite us all eating and drinking the same things. For that reason, I certainly wouldn’t put it down to the food.
❤️ Overall
Despite the issues mentioned above, we really did have a lovely holiday and would definitely recommend giving this resort a chance.
For us, the staff and the pool are what really make this place special. The staff work incredibly hard and deserve a huge amount of recognition for everything they do.
With some improvements to the restaurant capacity and service, the key-card system, the reception process and, importantly, the way some staff are spoken to by management, I genuinely believe this resort could be even better.
Thank you to everyone who looked after us and helped make my dad’s 75th birthday celebration so special. We really appreciate everything you did for us and the memories we made. ❤️🎂🥳
Thank you for a wonderful stay! ❤️"
