Sunny Dubrovnik by Valamar

"DO NOT STAY HERE. This was my 2 year olds first holiday and we have so many regrets. We were a group of 8. We paid a lot of money for us all to be there and we have been left with an awful taste in our mouths of being scammed. Overpriced, penny pinching mess of a hotel. - They offer all inclusive but the drinks are undrinkable and the food is inedible. The only edible thing is the margerita pizza. - The hotel itself is falling to bits, they've used AI on the images of the rooms, they do not look like that, the TVs are about 20 years old and are not smart. No USB slots in the rooms as well. - The rooms are not child proof. From the dangling lights, to the doors that unlock when the handle is turned when the lock has been turned.. Our 2 year old opened the door herself many times. Our shower flooded - not just a little bit, but completely, which was dangerous for her as well. - They openly scam you. They do not mention that the pool is heated or unheated. It's unheated, meaning it's colder than the ocean itself - my two year old couldn't go swimming in the pool on her first holiday. When we queried the staff about this we were told, firstly that it does state that it's unheated - however when they opened up the listing, it doesn't say it anywhere. To which when confronted that it doesn't say anything, they shrug and say 'I know' and then try to upsell you on the other hotels which are 40 euros per person per day - for all of 8 of us it's ridiculous.. There is also no exception for disabled people who wouldn't even go into the pool. They strategically avoid mentioning whether the pool is heated or not even when directly asked as well as I saw on a reviews site where someone was asking, they genuinely avoided the answer. - Pool towels are charged at 2 euros a towel, the upsell at this place is on par with staying at a 1 star hotel. - Staff are rude and dismissive and you will not be able to speak to a manager about any of your complaints. When further confronted about our issues, we were told it was a 3 star hotel. I have stayed in 5 stars that felt 3 and 3 stars that felt 5, stars don't equate to care and quality, they equate to amenities. I also would say this feels like a 1 at best if we're equating it to quality. - The power went out multiple times, once whilst I was in the shower, leaving me in a pitch black, flooded bathroom (pictured). - Black mold (pictured) in the bathroom, cracked tiles (pictured), drawers that fell apart when used (pictured), and curtains that had holes in paired with a lot of stains, right next to where my 2 year old was sleeping (pictured). - Damp is clearly a problem as they have a damp reducer in the cupboards. - My partners elderly disabled grandparents were staying in a room next door to us, and on one night, there was a loud buzzing going on in their room, they were unable to sleep that night and due to being disabled were unable to ask for help. We only found out the next morning when we went to get them for breakfast, they had had 0 sleep that night as it was unbearably loud. - The pool table which is advertised is just for show, they don't have any pool cues for you to actually use it. We wanted to use it on one evening for some form of entertainment but it wasn't possible. - For being marketed as a family hotel, smoking is rife. Including in the main area which wafts into where children play. - Wheelchair accessibility is an afterthought. The pot holes on the disabled ramps make them dangerous, and we nearly had an accident as a result (pictured). To add, anyone we had spoken to also had the same complaints and were also disappointed with the hotel, nobody had anything good to say. This really tainted our first holiday for our 2 year old. And from other reviews I've seen (the real ones), other people have had similar problems at the other Valamar hotels too. They have bought up a lot of land in Croatia and plonked these atrocities there and it's such a shame.. Pros: Croatia/the old town is beautiful Maro world is good, but the walk there is ghetto and soul-less"

"Around a 50 minute journey from the Airport. Booking in was seamless. We stayed in room 2042. we had booked a Superior room but the room was very small. It had a very small balcony with no view because it was surrounded by bushes and right next to the canteen. The cleaners came everyday and do a fantastic job. The meals were basic and we decided to eat out a couple of times because w had no choice. This could be down to the time of year. The views from the hotel itself are amazing. The pool area is lovely and there were plenty of sunbeds. It costs 2 euros each for a towel. We went down to the beach and hired a couple of sunbeds. We were charged 32 euros for these which we found ridiculous and the guy we paid said it would have 45 euros during peak season. The sea is beautiful. There was no entertainment at the night and we were told that the entertainment was at the sister hotel but the all inclusive wristband doesn't apply there. We pre-booked a sunset boat trip before we arrived and it was fantastic and i would highly recommend it. It did a tour of the old town plus a 3 course traditional meal. It's very pricey in the old town but if you travel down the side streets you will get better offers. I would go back here but would change room preference."

"On arrival at the hotel we were given 4 rooms as we travelled as a family of 8. 3 of the rooms were a very poor standard, damp, black mould, stains on the curtains, cracked tiles in the very small bathrooms, showers that leaked out of the walls not the shower head, very small patio area with broken and rocking tiles which are very dangerous as 2 family members are disabled. The baths are very small, possibly 4 foot, no good for an adult. Now, lets tackle the food, breakfast is bearable, just, if you dont mind tepid food, dont expect hot tea because they turn the urn down, coffee comes out in half cupfuls so grab 2 at a time. Lunch and dinner, mmm well, nothing is ever hit, so if you dont mind tepid food your on a winner. The menu for both lunch and dinner was the same every day, we ate out every evening in the old town, fantastic. The pool area is a good size with plenty of beds, but the water is freezing cold. Pool bar ok. The Mara play park is lovely if your kids are over 3. Under 3a not allowed in. Sorry to say I wouldnt go to this hotel again, but I must say Croatia is stunning the views are spectacular."