Customer Safety & Wellbeing

We know that your holiday is one of the most important times of the year and it’s your opportunity to relax and switch off. Our customer safety and wellbeing centre is here to give you the reassurance that our team of experts have made your holiday as safe as possible. However you also have a role to play, so we’ve set out here some pointers to help you keep safe and well.

Pick a category to explore

Before you travel

Tips for finding the best way to prepare for your holiday?

While you're on holiday

Find out more about health and safety when you’re at your destination

Out & about

Staying safe while you're travelling and seeing the sights

Your hotel

Making sure your hotel is putting your wellbeing first

Food & drink

Advice to keep you healthy when sampling the local cuisine

Swimming & at the beach

Keeping you and your family safe when at the pool or the seaside

  • ABTA

    Members of ABTA

    We work closely with ABTA on hotel standards, safety & advice for travellers. Find more advice on their website.

  • Atol protected

    100% ATOL protected

    All our holidays are financially protected under the ATOL scheme, giving you total peace of mind when you book with us.