"Me and my family stayed here for 4 nights in May 2026. We travelled with our 6 month old.
Jacuzzi Room.
We opted for the Jacuzzi Room with the 4 poster bed, it was lovely, modern, clean and reasonably well maintained. We were in room 8103, the tap on our Jacuzzi wasnt working propperly, the switch kept popping up which sends the water through the showerhead. It wasnt a big issue just means it takes longer to fill the jacuzzi. The only thing about the Jacuzzi room is that you are in a seperate building at the back of the hotel grounds with no sea view. Theres quite a few steps up to the building (approx 30) and no lift so its not ideal if you have a pram like we did but again not a major problem unless your mobillity is limited.
Air-con
Being Scottish this is a major priority for us so we can escape the heat to more familliar temps and ensure a comfortable nights sleep.
Really frustratingly, the hotel has applied a cemtralised lock to the aircon restricting it to a minimum of 20 degrees - its 18 degrees in most other hotels (which i still think is too high). I can only assume they've done this as a cost saving measure which means if you're like us and enjoy a cool room to sleep in, you need to get inventive and trick the sensor so that it constantly pushes out cool air, you can find out how to do this using any AI bot. Plus youll have to forgo a room key to leave it in the slot. 2 degrees doesnt sounfd like much but you'll 100% feel it and notice the difference. It would be great if the hotel reduced this to 18 degrees in line with most other hotels.
Food
Quick note: Theres a 2 hour period of the day where theres no resteraunt or snack bars serving food between 5pm and 7pm this caught us out both on the day we arrived and the day we left so plan around this. In an ideal scenario the hotel will recieve this feedback and make changes such that theres no gap.
I Have attached their information including meal timings.
The food was good, no major complaints always a fair few options at each meal time breakfast is great for kids wity pancakes, pan au chocolat, cereals and so on.
We tried the Turkish alacarte resteraunt which was lovely with some of if not the best views I've seen in a resteraunt.
Service.
This is where its a bit hit and miss. In general the staff are lovely, warm, welcoming and helpful. As an example our son must have kicked off his socks in the Turkish resteraunt and the waiter went out of his way the day after to come and find us to return the socks, I thought this going well above expectation and really appreciated his kindness.
The only time service was lacking is at the main resteraunt during meal times, one night we sat at the lower balcony overlooking the sea and the waiter respobsible for that area walked past our table 3 times and didnt bother to take our drinks order despite there being no drinks on the table. When I got back from getting our own drinks at the bar he made a comment along the lines of "come on this is my job", well he wasnt very attentive at his job. I appreciate we could have asked him directly when he was passing but in Scottish culture this could be percieved as a bit rude given he could have been busy with another order. In contrast when we stayed at the Prime Beach hotel the year prior you were barely sat in your seat before a waiter was taking your drink order and they were always back with your drinks within 2 minutes and would make sure your glass never ran empty, thats the gold standard when it comes to service.
Location
The hotel is situated on the beachfront roughly 1.5k from Icemeller (15 min walk) and Marmaris (30 - 45min walk depending on how far into Marmaris youre going. You can get to either via the beachfront promenade or by using tue local Dolum busses which run every 5-10 mins or so and are paid in Turkish lira. Its far enough away from both to be relatively tranquil at night while being close enough to be practical. Its about 2 - 2.5 hours drive from Dalaman airport so I'd reccomend private transfers. The company we used charged £110 for the return trip and it was a lovely LWB Merc Sprinter converted to a luxuary minibus. Money well spent in my opinion as due to the hotels location, you'd likely be stopping at several hotels en route from the airport taking your drive from the airport to over 3.5 hours.
Hotel Layout
The layout is quite strange there are multiple buildings in the complex and each have multiple floors, the main building has 6 floors ranging from -3 to +3 with the reception being in the middle and resteraunts and pools spread across multiple floors so it takes a day or 2 to get your bearings.
LIfts / Elevators
This is an issue if you have young kids with a pram and a real pain in the ass if you have multiple prams, the lifts are tiny only fitting mabe 4 or 5 people in (without any prams) add a pram and youre down to 3 adults max. Every day we would have to wait at the lift shafts for multiple turns. Theyre always busy and theres just not enough space in them. Its a real problem if youre in the middle floors at trying to get up or down as often the lift will arrive going up but its full so you cant get on with or without a pram and when it arrives back on the way down its full again with people going past your floor. So I would absolutely not reccomend this hotel if you're bringing a pram.
The £215 Private Rentable Cabanas
There are 6 of these though only one has a jacuzzi. They sell it as you have your own wauter but in truth its the same waiter servicing all 6 of the cabanas so you can only order additional drinks or food as and when the waiter chooses to come in and check on you which is maybe every 45 mins.
We asked to see the menu before bookimg but they refused to show us it saying wed see it when we arrived which I thought was a bit weird so we took pictures of it and have added it to the review.
The food in the cabana is good, but its just the exact same items from the snack bar, theres no premium meats or snacks the only thing thats a premium is the bottle of cheap champagne. Given the cost to rent the cabana I feel this isnt worth it, yeah its lovely and you have guaranteed sun lounger space and shade but I just dont think its worth 215 quid for a single day from 9.30 am - 6pm.
If the price was a more reasonable 150 and they installed QR codes to speed up tue orderinmg process it would be fair and would have my reccomendation but due to it being £215 I just cant reccomend it. There are other ones available up and down the beach so I'd reccomend looking about, for example Icon offer a simmilar service though I dont know the price and if youre at Prime Beach you can get a cabana for free if you get up early enough, yes youll have 10m walk to the water and a 50m walk to the snack bar but you'll save £200+
Spa
The spa is lovely we opted for a Turkish bath and massage, the prices are very negotiable through Sonny. This one I'd highly reccomend.
Music at the main pool bar.
The music was perfectly to our taste at the main bar we heard Fred Again, Mau P and loads of other house / dance artists whicy gave the hotel a youthful and upbeat vibe, though there are other styles playing in the various other bars.
Summary
We were happy with our stay with our only minor gripes being the lifts, the cost of the cabana and the (at times) sub standard service in terms of getting served a drink in the main resteraunt. We would book again providing we arent taking a pram and the other feedback points are adressed."
