We love travel and the lasting memories created on holidays with friends, family, or even some time away alone. Right now, splashing round the pool, romantic sundowners, and exploring Europe’s old towns, all seem a long way away.
At easyJet holidays, we’re thinking of everyone who helps create the holiday memories we love and seeing how we can best support them during these unprecedented and troubling times. This includes our fantastic hoteliers, dedicated in-destination partners, our incredible easyJet holidays team, and of course, the reason we do it - you, our loyal customers.
Due to the ongoing coronavirus pandemic, easyJet has decided to ground its fleet until further notice. We’re now working through how the coronavirus pandemic may impact future easyJet holidays and we’re looking at this in departure date order. We will communicate with those customers affected as soon as we can. Although out of our control, we’re really sorry that some holidays may be impacted. Due to the unprecedented nature of coronavirus, it may take some time for us to reach all impacted customers, so please bear with us.
Our contact centres
In order to help ensure the safety of our customer service teams, we’ve temporarily closed our contact centres. We know this may be frustrating for some of you as you really want to talk to us. We understand this and we are working round the clock to provide alternative solutions.
We’re pleased to be able to offer customers that have paid their full holiday balance the ability to make changes to their holiday online and given the uncertainty, there’ll be no admin fees for doing so. We’ll be inviting eligible customers to use this service so look out for an email about it. We know that not everyone has paid their full balance and we are continuing to try and find solutions for other customers. Please bear with us.
We’ve set up a contact form for urgent queries which aren’t dealt with here. Our team is working really hard to help as many people as we can, as quickly as we can. Thanks for your understanding if it takes us some time to get back to you. Don’t worry, if you do use our contact form to request a cancellation of your booking, we will apply our cancellation policy as at the day you submit your request, even if we are unable to respond to it quickly.
Thanks for your patience and support as we continue to adapt in these unprecedented times.
We know these are concerning times and we’re doing everything we can to monitor this rapidly evolving situation. We’re no longer posting country specific updates on our website as the situation is changing so quickly. However, you can find the latest UK Foreign and Commonwealth Office (FCO) information here. You can also sign up to FCO travel advice email alerts specific to your destination here.
Latest updates to customers:
Customers with fully paid bookings prior to 20 April 2020
We're really sorry that, due to coronavirus, we've had to cancel your holiday. Please check your email for further information from us and details about our refund process. These refunds will mirror the payment transactions you originally made and so the total cost may be refunded in a number of different transactions.
Whilst the majority of refunds have now been processed, if you haven’t received yours yet, we’re sorry. Due to the number of affected bookings, this is taking a little longer to work through than originally anticipated. We’re really sorry about this, but rest assured, our teams are working hard to get these processed. Thanks for your patience and understanding.
Customers with fully paid bookings on or after 20 April 2020
We're constantly monitoring the situation and reviewing the advice we receive from the FCO, as well as our in-destination partners. We hope to be taking customers on their holidays again as soon as we can. If anything changes regarding your holiday, we’ll be in touch.
However as we recognise it’s an uncertain and unsettling time, and that your original holiday may no longer be the right one for you, we have emailed you with details about the option to amend your holiday online. This includes details of a little "thank you" from us if you make changes online before 23:59 on 14 April 2020. Check your email or log in to your booking to find out more.
Customers with bookings for departures June onwards
We're constantly monitoring the situation and reviewing the advice we receive from the FCO, as well as our in-destination partners, as we hope to be taking customers on their holidays again as soon as we can.
As things currently stand, we intend for your holiday to go ahead as planned, so please look out for our reminder emails when your final payments are due. If anything changes regarding your holiday, we’ll be in touch. Our usual booking conditions apply, this includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme.
If you have paid your full balance already, we’ve emailed you with details about the option to amend your holiday online, including details of a little "thank you" from us, if you make changes before 23:59 on 14 April 2020. Check your email or log in to your booking to find out more. Currently this functionality is only available to customers who have paid their full balance and amendments to your booking must be made online.
Last updated: 07 April 2020 (10:00)