Latest travel updates for holidays customers

Latest travel information for easyJet holidays customers

If you have a flight only booking with easyJet, please refer to the Covid-19 Help Hub for the latest information.This page contains updates for easyJet holidays customers only.

We love travel and the lasting memories created on holidays with friends, family, or even some time away alone. Right now, splashing round the pool, romantic sundowners, and exploring Europe’s old towns, all seem a long way away.

At easyJet holidays, we’re thinking of everyone who helps create the holiday memories we love and seeing how we can best support them during these unprecedented and troubling times. This includes our fantastic hoteliers, dedicated in-destination partners, our incredible easyJet holidays team, and of course, the reason we do it - you, our loyal customers.

We’re now working through how the pandemic may impact future easyJet holidays and we’re looking at this in departure date order. We will communicate with those customers affected as soon as we can. Please keep checking this page for the latest information.

Latest updates to easyJet holidays customers:

  • Customers with fully paid bookings for departures prior to/on 31 May 2020

    We're really sorry if, due to coronavirus, we had to cancel your holiday. We set out a number of options to you. If you moved your holiday to a later date or opted to receive a credit to your easyJet holidays online account, thank you so much. We look forward to taking you on holiday in the future! If you didn’t, we’ve unfortunately cancelled your holiday and processed a refund.

     We know that during these uncertain times, it’s really important to get refunds back to eligible customers. Our (smaller than normal) teams are working really hard to help as many customers as they can, as quickly as they can. We’re currently processing refunds, on average, 13.4 days after cancellation. To those customers who had to wait longer, we’re really sorry and appreciate your patience and understanding in these unprecedented times.

    Please note that any refunds will mirror the payment transactions you originally made and so the total cost may be refunded in a number of different transactions. It’s possible that these may come through on different days
    .

  • Customers with fully paid bookings for departures 1 - 14 June 2020

    Right now, we haven’t yet cancelled your holiday. We are reviewing holidays in departure date order. The options available to you currently are:

    1. Cancel your booking and receive a credit to use against a future holiday

    You can join thousands of other customers who’ve taken the option to cancel their holiday (with no fees) and have all the money they’ve paid credited to their online easyJet holidays account. You’ll then be able to use this credit towards paying for your next dream getaway, or to pay towards the balance of an existing easyJet holidays booking. You can use this credit when booking a holiday in the next 12 months (your departure date can be beyond this). To get started, log into your easyJet holidays account, view your booking and follow the steps listed. Make sure to read our credit terms for further details.

    2. Keep your existing booking

    Right now, unless you choose to cancel and receive credit, we won’t change or cancel your booking. Our teams are currently looking at holidays in departure date order and prioritising our resources to support customers with earlier bookings. If, when we get to review your departure date your holiday becomes impacted, we’ll be in touch again.

    You can rest assured that if easyJet holidays cancels your holiday you’ll receive a full refund back to the original payment method. Our smaller than normal teams have been working really hard to support as many customers as they can, as quickly as they can. Where customers are due refunds, we’ll pay these as quickly as possible. So far we’ve processed refunds, on average, in around 14 days from cancellation. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again..

  • Customers with fully paid bookings for departures 15 - 30 June, July and August 2020

    We really hope to be able to take you on holiday still, but recognise that government travel restrictions and safety guidelines continue to evolve. As a result, we haven't cancelled your holiday yet, but we do understand you might be thinking about whether or not to travel regardless. So we have a couple of options available for you:

    1. Cancel your booking and receive a credit to use against a future holiday

    You can join thousands of other customers who’ve taken the option to cancel their holiday (with no fees) and have all the money they’ve paid credited to their online easyJet holidays account. You’ll then be able to use this credit towards paying for your next dream getaway, or to pay towards the balance of an existing easyJet holidays booking. You can use this credit when booking a holiday in the next 12 months (your departure date can be beyond this).

    To get started, log into your easyJet holidays account, view your booking and follow the steps listed. Make sure to read our credit terms for further details.

    2. Keep your existing booking

    Right now, unless you choose to cancel and receive credit, we won’t change or cancel your booking. Our teams are currently looking at holidays in departure date order and prioritising our resources to support customers with earlier bookings. If, when we get to review your departure date your holiday becomes impacted, we’ll be in touch again.

    You can rest assured that if easyJet holidays cancels your holiday you’ll receive a full refund back to the original payment method. Our smaller than normal teams have been working really hard to support as many customers as they can, as quickly as they can. Where customers are due refunds, we’ve been able to pay these, on average, in around 14 days from cancellation. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again..

  • Customers with partially paid bookings for departures in July & August 2020

    We’ve recently been in touch about your options for your upcoming holiday, as we know you may be feeling uncertain about whether or not you should make your remaining balance payments.

    Previously, we let you know that if you decide not to pay your outstanding balance by the final payment date (60 days before departure) we will return your deposit in the form of a credit to your easyJet holidays account. However, we know that some of you don’t want to wait for your balance due date and would like the peace of mind of cancelling your holiday now. So the good news is, whether your balance due date has passed or not, we’ve now made this possible, and you can have the credit applied to your easyJet holidays account immediately.

    For further information and to get started, log into your easyJet holidays account, view your booking and follow the steps listed.

    If you’re currently not sure whether you’d like to cancel and would rather wait until your balance due date, the option not to pay by the final payment date still applies. easyJet has now announced its return to the skies in June and so we still hope your holiday will go ahead as planned. So, if you’d like to keep your booking, that’s fine too - all you’ll need to do is make any balance payments at the appropriate time as normal.

  • Customers with bookings for departures in September 2020 and beyond

    We're closely monitoring the situation and reviewing the advice we receive from the UK Foreign & Commonwealth Office, as well as our in-destination partners, as we hope to be taking customers on their holidays again as soon as we can. If anything changes with your holiday with us, we’ll be in touch.

    Our usual booking conditions apply, this includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. Balance payments can be made online. If your balance is not paid, as required, we'll assume that you no longer wish to travel and cancel your holiday.

Contacting us

In order to help ensure the safety of our customer service teams, we’ve temporarily closed our contact centres. We know this may be frustrating for some of you as you really want to talk to us. We understand this and we are working round the clock to provide alternative solutions. We’ve now launched a virtual agent who’ll be able to help at any time with some more frequent enquiries.

We’re keeping this page up to date so please keep checking back here for the latest information.

We’ve set up a contact form for the most urgent queries which aren’t dealt with here. Our team is working really hard to help as many people as we can, as quickly as we can. Thanks for your understanding if it takes us some time to get back to you. Don’t worry, if you do use our contact form to request a change to, or cancellation of, your booking, we will apply our change and cancellation policies as at the day you submit your request, even if we are unable to respond to it quickly.

Thanks for your patience and support as we continue to adapt in these unprecedented times.

Travel advice

We're closely monitoring the situation and reviewing the advice we receive from the UK Foreign & Commonwealth Office (FCO), as well as our in-destination partners, as we hope to be taking customers on their holidays again as soon as we can. If anything changes with your holiday with us, we’ll be in touch.

You can find the latest FCO information here. You can also sign up to FCO travel advice email alerts specific to your destination here.

Last updated: 22nd May 2020 (09:30)