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Our Group Cookie Notice

Group Cookie Notice


This Cookie Notice explains what cookies and other similar technology are and how we use them on easyjet.com, easyjet.com/holidays and our easyJet app.

For ease, when we talk about “we” or “us” or “our” or “easyJet” or “group companies”, we mean any or all of these companies:

  • easyJet Airline Company Limited
  • easyJet UK Limited
  • easyJet Europe Airline GmbH
  • easyJet Holidays Limited
  • easyJet Switzerland S.A

To find out more about how easyJet collects and uses your Personal Data, including through the use of cookies and similar technology, please see our Group Privacy Notice.

What are cookies and similar technology?

We use cookies and similar technologies (“cookies”) to enhance your browsing experience and personalise content and advertisements. Below, we provide information about these technologies to help you understand how we collect and use your data.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, and can do a number of things like remembering what is in your shopping basket, analysing traffic to a website, or tracking users’ browsing behaviour.

Some cookies come directly from our website and others come from third parties who place cookies on our site on our behalf so that we can advertise via them.

Cookies can be stored for varying lengths of time on your browser or device, with session cookies being deleted from your computer or device as soon as you close your browser and persistent cookies remaining stored on your computer or device until deleted or until they reach their expiry date.

We also use scripts, tags, and pixels which are small pieces of code embedded on our website. These technologies allow us to track user actions, such as clicks and page views, and gather information about user preferences and interests. For example, a script provided by an analytics service may track which pages users visit most frequently, how long they stay on each page, and which links they click. This data allows us to optimise our website's layout and content to better meet user needs. Similarly, tags and pixels are often used in advertising to track conversions and retarget users who have previously visited our site.

Our easyJet app utilises Software Development Kits (SDKs) to enhance your experience and provide essential functionalities. These SDKs may collect data about your interactions with the app to help us improve performance, analyse user behaviour, and deliver personalised content. They may also facilitate features such as analytics, advertising, and social media integration.

In addition, we use cookieless technology which refers to the use of alternative more privacy centric methods to track and recognise website and app users without relying on traditional cookies, to deliver personalised marketing. If you have consented to advertising cookies, we will share some of your customer account information (such as your e-mail address etc.) with our advertising partners to provide you with personalised advertising off our website. The information sent will remain in a hashed format until our partner confirms your consent was given to their advertising activities. If consent matching is unsuccessful, the information remains hashed and is immediately deleted ensuring your privacy choices are respected. Your cookie consent will always be respected, and we will not deploy cookieless tracking if you reject the relevant cookie category in our cookie banner.

There are a few different technologies which may be used, including ‘contextual targeting’ where websites analyse the content of the webpage you’re visiting to understand your interests and preferences instead of tracking your behaviour across different sites, like cookies do. Another technology called ‘fingerprinting’ involves collecting various information about your device, like its operating system, browser version and plugins. This can create a unique identifier for your device that can be used to recognise you when you return to the site.

You can control whether you wish to opt out of cookies and similar technology tracking by managing your preferences in our cookie banner or at the bottom of this Notice.


How do we use cookies and similar technology?

When you browse one of our websites or use our app, we use cookies and similar technology to:

  • Ensure you have a seamless booking experience;
  • Analyse how you interacted with our website, what you liked and what you didn’t, to help us improve your future experience with more personalised features;
  • Record information such as details of your last flight search or holiday search, making sure your future searches are faster;
  • Deliver relevant easyJet advertising to you when you are visiting other websites; and
  • Measuring the effectiveness of our advertising.

We categorise our cookies and similar technology into three different categories to reflect what they are and how they work.


STRICTLY NECESSARY COOKIES

These cookies are essential as they allow you to use our website. Simple things like moving around the website, storing your shopping basket content and e-billing may not be possible without them. As these are strictly necessary cookies, you do not need to give us permission to use them. easyJet uses this type of cookie because it:

  • Allows our web servers to permit your actions on the website, such as "Add to basket" or browsing;
  • Creates seamless user experience during your journey on our websites so that you receive consistent messaging, branding and functionality regardless of the device or platform you are using;
  • Enables load balancing on our website to provide optimum speed and performance as you navigate; and
  • Remembers your previous actions, such as your previous cookie consent choice and site settings, such as your language preference.

Strictly necessary


DOMAIN COOKIE NAME DESCRIPTION EXPIRY
easyjet.com FedAuth, FedAuth1 Authentication cookies. Session
easyjet.com ak_bmsc, bm_sz, bm_mi, bm_sv These cookies are set by Akamai and are used to distinguish between humans and bots to help in fraud prevention.  Session
easyjet.com _abck Collects information about your activity on the site to help protect against malicious website attacks. 1 year
easyjet.com ADRUM_* We use AppDynamics to understand if there are errors or load issues in our website or app so we can identify and fix any issues as quickly as possible. Session
easyjet.com DA-Antiforgery-S, RBK-XSRF Provides protection against cross-site request forgery. Session
easyjet.com basket Saves items in your basket. Session
easyjet.com ASP.NET_SessionId Maintains a session. Session
easyjet.com _cc, cookies_accepted, cookies.js, 
EASYJET_ENSIGHTEN_PRIVACY_BANNER_LOADED,
EASYJET_ENSIGHTEN_PRIVACY_BANNER_VIEWED, EASYJET_ENSIGHTEN_PRIVACY_MODAL_VIEWED, EASYJET_ENSIGHTEN_PRIVACY_Performance and Personalisation, EASYJET_ENSIGHTEN_PRIVACY_Advertising
Records whether the cookie banner was displayed to a visitor and the level of consent. Up to 2 years
easyjet.com lang2012, website#lang
holidays#lang
Stores preferred language setting. Up to 1 year
easyjet.com ejCorrelation Used for logging errors and attributing API calls to a user session. Session
easyjet.com AVLPOD
CMSPOD
RBKPOD
WPPOD
These cookies aim to give customers a consistent experience during each session, and allows us to store session data (e.g. baskets) separately for each origin. Session
easyjet.com nnnnn (five numbers – e.g. 64199) These cookies are used to apply different variables and conditions to existing cookies. Session


PERFORMANCE AND PERSONALISATION COOKIES

These cookies are used to gather information to enhance the performance of our website, for example to:

  • Measure how many users visit our websites;
  • Remember the choices you make so that we can provide more personal service to you, such as your recent searches or keeping you signed in for a certain amount of time;
  • Measure how you interact with our websites, such as what site you visit and how long you stay on it;
  • Collect information on the source of our website traffic;
  • Save your selected departure airport when booking a flight, so you don’t need to select this later.
  • Improve the performance and design of our website

Performance and personalisation


DOMAIN COOKIE NAME DESCRIPTION EXPIRY
easyjet.com __utmz Google Analytics cookie to collect data on where the user came from, what search engine was used, what link was clicked and what search term was used. 6 months
easyjet.com __utma Google Analytics cookie to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 years
easyjet.com __utmv Classification of a visitor by Google Analytics.  2 years
easyjet.com __utmb Google Analytics cookie to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. Session
easyjet.com __utmc Google Analytics cookie to calculate the duration of a website visit. Session
easyjet.com _gat_UA-nnnnnnn-nn This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.  Session
easyjet.com __utmt Google Analytics cookie to throttle the service’s request rate. Session
easyjet.com _gid Google Analytics cookie to register a unique ID that is used to generate statistical data on how the visitor uses the website.  24 hours
easyjet.com _ga Google Analytics cookie to register a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
easyjet.com _gat Google Analytics cookie to throttle the service’s request rate. Session
easyjet.com eJRebookingSession Contains the session ID for actual basket data. Session
easyjet.com ejSessionExpiry, eJExpires Stores the date and time when the account session will expire. Allows the user to stay sign in. Session
easyjet.com FlightConfirmation Contains booking details used by the confirmation page and other widgets for delivery of the content on other sites. Session
easyjet.com FunnelJourney Used to obtain more transient client-side session information, such as which route/date the user is browsing. Session
easyjet.com
FunnelAirPlus
Set if the user makes payment with AirPlus card so that we can show the UATP drawer which allows people to add details on the confirmation page so bookings get recorded properly against their account. Session
easyjet.com FunnelQuery Used to determine routes, preselected flights and to construct initial basket. Session
easyjet.com ManageBookingJourney Tracks details relevant to the user's manage booking funnel journey.  Session
easyjet.com FunnelECommerce Stores seats available for basket flights. Session
easyjet.com idb*
wl*
InspFilter
Cookies used by Inspire Me page, to remember user’s choices and wishlists. Session
easyjet.com FunnelReason If the user was redirected outside of the booking funnel the reason for the redirect will be persisted. Session
easyjet.com MyEasyJet.ClientId
ejHolidaysUserId
This cookie identifies the client account user ID on the check-in and confirmation pages. Up to 2 years
easyjet.com eJ2Session
ejHolidaysSessionId
Integrated Sign-on.  1 day
easyjet.com ej20RecentSearches Stores recent flight searches. 1 month
easyjet.com ejNBA Used for retrieving the user's personalisation context. 1 year
easyjet.com ej20SearchCookie Contains the last flight search made. 1 year
easyjet.com odb* Stores the preferred user last search, flight confirmation, nearest airport, default regional airport. Session
easyjet.com _cs_id Content Square cookie which stores technical user data. 13 months
easyjet.com _cs_s Content Square cookie that stores Session Replay capture flags. Session
easyjet.com _cs_c Content Square cookie that stores user consent on use of session data use within recordings. 13 months
easyjet.com _cs_mk_ga Ensures Google Analytics dimensions and eVars are set only once every 30 minutes. Session
easyjet.com _cs_ex This is Content Square cookie, when set the user is excluded form tracking. 30 days
easyjet.com _cs_optout This is Content Square cookie, when set the user is opted-out from tracking. 13 months
easyjet.com _cs_inc Content Square cookie which allows forcing tracking and recording of a user session. Session
easyjet.com _cs_t Content Square cookie that checks if the browser supports cookies and sets flags. Session
easyjet.com bd4ti This is BD4 cookie that we used for the purpose of improving the quality of our website and its content to provide more relevance to the user by offering more personalised content. 13 months
easyjet.com bd4tPrivacy BD4 cookie which stores the consent setting set for the user. 13 months
easyjet.com OGPC This cookie enables the functionality of Google Maps. 1 month
easyjet.com _hjSessionUser_{site_id}, _hijd This is Hotjar cookie which attributes all visits the to the same user ID. 1 year
easyjet.com __hjFirstSeen
Hotjar cookie that identifies a new user’s first session. Session
easyjet.com _hjUserAttributesHash Hotjar cookie that enables us to know when an attribute has changed and needs to be updated. Session
easyjet.com _hjCachedUserAttributes Stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample.  Session
easyjet.com _hjViewportId Hotjar cookie which stores user viewport details such as size and dimensions. Session
easyjet.com _hjSession_{site_id} Hotjar cookie which attributes requests to the same session. 30 minutes
easyjet.com _hjSessionTooLarge Causes Hotjar to stop collecting data if a session becomes too large. Session
easyjet.com _hjSessionRejected If present, set to '1' for the duration of a user's session, when Hotjar has rejected the session from connecting to our WebSocket due to server overload.  Session
easyjet.com _hjSessionResumed Set when a session/recording is reconnected to Hotjar servers. Session
easyjet.com _hjLocalStorageTest Checks if the Hotjar Tracking Code can use local storage. Session
easyjet.com _hjIncludedInPageviewSample Hotjar cookie which is set to determine if a user is included in the data sampling defined by our site's pageview limit. 30 minutes
easyjet.com _hjIncludedInSessionSample Hotjar cookie which set to determine if a user is included in the data sampling defined by our site's daily session limit. 30 minutes
easyjet.com _hjAbsoluteSessionInProgress Hotjar cookie used to detect the first pageview session of a user.
30 minutes
easyjet.com _hjTLDTest Enables us to try to determine the most generic cookie path to use, instead of page hostname. Hotjar cookie. Session
easyjet.com _hjRecordingEnabled Hotjar cookie set when the Recording module is initialized to see if the user is already in a recording in a particular session. Session
easyjet.com _hjRecordingLastActivity This Hotjar cookie is updated when a user recording starts and when data is sent through the WebSocket. Session
easyjet.com _hjClosedSurveyInvites This Hotjar cookie is set when a user interacts with a Link Survey invitation. 1 year
easyjet.com _hjDonePolls This Hotjar cookie is set when a user completes an on-site Survey. 1 year
easyjet.com _hjMinimizedPolls This Hotjar cookie is set when a user minimizes an on-site Survey. 1 year
easyjet.com _hjShownFeedbackMessage This Hotjar cookie is set when a user minimizes or completes a Feedback widget. 1 year


ADVERTISING COOKIES

easyJet uses cookies and similar technologies provided by the main advertising platforms, for example, Google and Meta to deliver our advertisements to you across the internet to:

  • Create a profile about you so that we can deliver adverts more relevant to you and your travel needs on and off site.
  • Limit the number of times you see an advertisement and measure the effectiveness of our digital advertising campaigns.
  • Inform or remind you by email or push notification of any task carried out via our website or app which remains uncompleted, such as incomplete orders or abandoned baskets.

We partner with advertising providers who use cookies and similar technology to learn about your interests across various websites. This helps us present you with ads that match your preferences. If you accept advertising cookies when you visit our site after receiving one of these cookies, we'll recognize your interests and customise our ads to suit your tastes. We'll then display these ads to you through our partners' platforms.

If you choose not to accept these cookies – you'll still see ads from us. They just won't be as personalised to your interests.

We also use cookies to track whether you have clicked through to our website from an affiliate’s websites, so that we can manage our Affiliate Networks. When you click through to our website from an affiliate that displayed easyJet ad, your browser redirects via an Affiliate Network which stores a cookie on your computer with tracking information so that your visit to us is recorded and we can correctly identify conversions.

Advertising


DOMAIN COOKIE NAME DESCRIPTION EXPIRY
amazon.com ad-id,ad-privacy, AMZNTOKEN Tracks user interactions and gather data for advertising purposes and to help improve the accuracy of conversion data.  13 months
Captify adnxs.com uuid2 Tracks the journey of the users on the website and display relevant advertising.  13 months
bing.com _uetsid, _uetvid  Bing is used to track conversions for paid search campaigns as well as to provide insights into broad aggregated audience categories for display. 13 months
bing.com MUID Tracks user behaviour and ads interactions. 13 months
bing.com MUIDB Tracks user behaviour and ads interactions. 6 months
bing.com SRCHUID, _SS
SRCHUSR
SRCHD
Tracks user behaviour and ads interactions. 13 months
booking.com bkng, cws, utag_main, lastSeen, _pxhd, header_signin_prompt, has_preloaded, cors_js We use Booking.com to deliver relevant content to you. We also use it to track whether you have made the booking using our partner. 13 months
maximiser.com mmapi.store.p.0, mmapi.store.s.0, mmapi.tst Maxymiser cookies allow us to serve and test different versions of web pages to different users and tracks user behaviours from these tests. These tests help us understand how to improve our website, what our most popular content is, and where we have issues that need fixing. It captures and contains the generated experience and recorded actions. Session
1 year
facebook.com fr This cookie is used in the targeting of Facebook adverts. 3 months
facebook.com _fbp This cookie enables us to deliver Facebook advertising to people who have already visited the website with relevant promotions when they visit Facebook. 3 months
twitter.com muc_ads Collects data on user behaviour and interaction to optimize the website and make advertisement on the website more relevant. 13 months
google.com _gcl_au, Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months
google.com NID Google Ads Optimization. It is used to provide ad delivery or retargeting, and store user preferences. 6 months
google.com IDE Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and presenting targeted ads to the user. 13 months
google.com 1P_JAR This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. 1 month
google.com ANID Links a user’s activity across multiple devices when they have logged into a Google account. 13 months
semasio.net SEUNCY The purpose of this cookie is to attribute conversion, to create and segment audiences and for remarketing purposes. 13 months
sojern.com dc-part, cid, tapid, apnid, adh, dc-adv We use Sojern, a service that provides remarketing technology to display online advertising on third-party websites and drive targeted traffic to the website to increase conversion. Up to 2 years
tapad.com Tapad_did, tapad_sync, tapad_ts, tapad_ttc_sync Tapad allows us to serve targeted advertising across devices by unifying device and behavioural data. 3 months
tiktok.com _ttp, TikTok’s cookie and pixel used to provide targeted advertising based on your interests and preferences 13 months
widget.getyourguide.com visitorId Used for tracking purposes on our partner website. 2 years
yahoo.com A3 Cookie used to record your browsing activity, with the purpose of displaying targeted ads. 13 months
partnerize.com tPHG-PS Partnerize tracking cookie, deployed either upon a user’s clicking of a link on a partner (Affiliates Network) website, or upon the loading of a customer’s image to a partner website. We use it to help identify when a partner contributes to a sale and to reward them appropriately as part of our marketing activities. 1 year
flashtalking.com flashtalkingad1, _D9j These cookies are used for reporting and verification of marketing activities undertaken by Flashtalking. These cookies will also be used to allow for the personalisation of advertising delivered to consenting users on external websites. 2 years

ADVERTISING COOKIELESS TECHNOLOGY


Meta CAPI (Conversions API): This technology allows us to send encrypted user data directly to Meta servers without relying on browser cookies. We use Meta CAPI to measure the effectiveness of our advertising campaigns and deliver relevant content to users based on their interactions across Meta platforms.


Google Customer Match: Google Customer Match enables us to create custom audiences for advertising on Google platforms without using cookies. By securely uploading hashed user identifiers, such as email addresses, we can target specific groups of users with personalised ads and measure campaign performance.


Google Enhanced Conversion: Through Google Enhanced Conversion, we collect data about your interactions with our website, such as page views, clicks, and conversion events. This information helps us optimise our website and tailor our marketing efforts to better meet your needs and preferences.


TikTok API: Through the TikTok API, we can access user data and analytics to optimise our marketing efforts on the TikTok platform. This allows us to tailor our content and advertisements to reach our target audience effectively.


How do you change cookie preferences?

You can use this link to manage your cookie preferences on our website.This will also apply to any cookieless technology that we are using.


What about push notifications?

We want to ensure that you receive prompt notifications whenever you are, whatever device you are using as the choice is always yours. Push notifications are short messages or alerts that are sent to your devices, such as smartphones, tablets, or computers, by mobile apps or websites. They typically appear as banners or pop-up alerts on the device's screen, notifying you about flight updates, reminders, promotions, or other relevant updates related to easyJet services or offerings.

If you consent to them, you will be able to receive push notifications depending on your device settings. These notifications will work irrespective of your cookie choices.

App push notifcations


These are similar to desktop push notifications and are enabled and controlled by your device. You can also manage them in our easyJet app, for example, you may wish to receive flight notifications (which are opted-in by default if you allow them from your device) to stay up to date with operational details of your flights, such as your boarding pass or the number of your gate. In addition, you also have the option to receive marketing notifications directly to your device via push notifications to ensure you stay up to date with relevant offers and promotions as soon as they become available.


You have the option to unsubscribe from push notifications at any time and can manage your notification preferences within our app settings or your device settings. Unsubscribing will not affect your ability to receive notifications from other channels.


Desktop push notifications


These notifications can be sent to you via desktop web appearing as alert-style messages that slide in at the top or bottom right-hand corner of your desktop screen. They will pop up on your desktop or mobile screen whenever your browser is open, whether or not you are currently on our website.


When you visit our website, we will ask for your consent to send you desktop push notifications. These can include updates, alerts, promotions and other relevant information related to easyJet services or offerings. You can always opt out by visiting your browser settings. Unsubscribing will not affect your ability to receive notifications from other channels.



easyJet Partners

You may also receive Cookies when you visit any of our Partner sites, such as, cars.easyJet.com, parking.easyJet.com, hotels.easyJet.com and insurance.easyJet.com.

These sites are not run by easyJet, but the Cookies may be labelled ‘easyJet’. The relevant cookie and privacy notices are available on the partners’ website.


Group Cookie Notice Updates

This Group Cookie Notice replaces any previous cookie notices published on our websites.

We may update this Notice from time to time to ensure that the information we provide to you is up to date with any change of legislation and/or new business developments and in accordance with the relevant data protection laws. Any new version of this Group Cookie Notice will be published on our website.

If you have a query about your Personal Data or if you want to raise a concern, you can contact our Data Protection Officer and the Data Protection team via: data.protection@easyjet.com

We may ask you to verify your identity before we can process your query.

If you are still not satisfied with the way we use your Personal Data and you believe this is not in accordance with data protection laws, you have the right to lodge a complaint with your local data protection authority.

In the UK, the relevant supervisory authority is the Information Commissioner’s Office (ICO). You can contact the ICO via their web-form at https://ico.org.uk/concerns/ or call the ICO helpline on +44 (0)303 123 1113.

If you are a resident of an EU country and would like to contact your relevant supervisory authority, you can find a list of authorities via: www.edpb.europa.eu/about-edpb/about-edpb/members_en


Our Group Cookie Notice was last updated: 10 April 2024

Author: easyJet Data Protection Team.

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