Holidays Help Centre

If you’re looking to book your dream holiday, whether that’s a city break to one of Europe’s old towns or an exotic beach getaway, there are three ways you can book. You can visit our website, where you’ll be able to browse, tailor and buy your trip at the click of a few buttons. If you’d prefer to get some advice before booking, you can speak to our team of travel experts on 0330 551 5165 (Mon – Fri 10am - 8pm & Sat - Sun 9am – 6pm. Cost of a local call. Calls from mobile or other networks may vary). Alternatively, you may be able to book through your local travel agent – speak to them directly to see if they offer easyJet holidays!

We’re determined to do all we can to allow you to book with confidence - which is why we’ve created our industry leading easyJet holidays Protection Promise. From our Best Price Guarantee, to the flexibility to change plans, you’re protected with easyJet holidays. That’s a promise.

When it comes to paying for your trip, you have a few options. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided you’re more than 28 days from departure). Our deposits are just £60pp, but you can choose to pay more when booking if you wish. 

To pay off your balance, simply login to your account and view your booking, where you’ll be able to pay an instalment or the full balance of your holiday.

We pride ourselves on being a modern holiday company. We know when you’re away, your time is precious. For this reason we won’t have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. Instead, if you’re on one of our beach breaks, we’ll be on hand at the airport to meet you and get you safely on your way to your hotel. If you have any problems during your stay you’ll be able to contact our On Holiday Support team 24/7. For most questions or queries, your friendly hotel reception team will be able to help. 

If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. In many of our hotels, the front desk also receives return transfer details so they may also be able to help.

We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, you’re always protected with easyJet holidays. That’s a promise. Find out more on our dedicated page.

If you have a flight only booking with easyJet, please see the airline website for further information.

At easyJet holidays, we’re so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, we’ll beat it. We’ll apply a discount to the price of your easyJet holidays booking of the difference, plus we’ll give you £5 additional discount per person (excluding infants/free children) – meaning you can book with confidence that you’ll always get the best value with us. It's all part of our industry leading easyJet holidays Protection Promise.

Once you’ve booked, if you think you’ve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and we’ll be in touch.

We want you to be confident that your holiday is right for you. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our team before you book.

You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres).

You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to.

If you haven’t received this but you made a note of your booking reference, you can login to your account and view your booking, where you’ll also be able to see and download your travel documents (including your ATOL certificate). If you’re still having issues, please contact our team who will be able to re-send your documents to you.

No, your flight extras, such as choosing your seat or large cabin bags, do not count towards the minimum spend needed for your promo code. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday!

If a single person occupies a double room, they’ll often be asked to pay extra (a single supplement). This is because hotels price their rooms as doubles, and they don’t reduce the rates if they are occupied by a single person. 

If you’re booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room.

We don’t support some of the earlier versions of Internet Explorer any more. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. You can find out more using the below links:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

To make a payment, simply login to your account and view your booking. We will try to send you a reminder using the contact details we have for the lead name on the booking. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking.

As part of our industry leading Protection Promise, we’ve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. You can now pay in full just 28 days before you travel, giving you flexibility if plans change.

As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme.

Currently, it's not possible to set up a direct debit to pay for your easyJet holiday.

But as part of our Protection Promise, we’ve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. 

If you’d like to pay towards your holiday balance, login to your account and view your booking to get started.

Unfortunately not. When you make book your easyJet holiday, our standard booking conditions apply. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday.

As part of our easyJet holidays Protection Promise, if you haven’t paid your full balance and want to cancel your holiday 60 days or more before you go, we’ll return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. To find out more and get started, login to your account, view your holiday booking and follow the steps listed.

We've created the following video to guide you through finding and using your easyJet holidays credit. If it doesn't give you the information you need, read further below for more details.

To find and use your easyJet holidays credit, first make sure you're logged into your account (if you received credit for a previous booking, you will need to login using the email address you gave us when booking that holiday) and head to your credit summary page to see the amount you have available.

While staying logged in, once you’ve found the trip you’d like to book and have reached the payment page, you’ll be able to use your credit as payment towards your holiday. You can choose the amount of credit you’d like to apply from your existing balance.

Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login to your account using the email you used to book and view your booking. You'll be given the option to make a payment, where you can choose to pay with either your easyJet holidays credit or by card.

Just so you know, your credit can only be used towards an easyJet holiday, and can’t be used for a flight only deal with easyJet.

If you’ve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isn’t possible to convert this to a monetary refund. Within our credit terms and conditions, we state that ‘no cash alternative is available to the easyJet holidays account credit amount’. 

As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, but your departure date can be beyond this - you're able to book any holiday currently on sale on the easyJet holidays website! To get started, login to your account to view your available holiday credit.

Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this – so you can book any holiday currently on sale on the easyJet holidays website.

If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months – make sure to read the terms and conditions of the competition.

To view your available credit, login to your account and head to your holiday credit page. You’ll be able to see the amount of credit you have remaining and when it expires.

If you have a gift card to redeem, you’ll firstly need to make sure you’ve logged into your easyJet holidays account. If you don’t have one, you can sign up here.

Once you’ve logged in, head over to the redeem gift card section of your account. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit.

Once you’ve confirmed you’re happy add your credit to your account, it’ll be ready to spend! You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking – the choice is yours. Find out more on how to spend your credit.

If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. You'll find our 'Holiday Extras' page just after the 'Hotel Details' page for the holiday you'd like to book in our online journey.

Here's the section you need to look out for:

If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website.

If your question is about an easyJet flight voucher, unfortunately these can’t be used for an easyJet holiday right now, we're sorry about this. If you have a question about a flight only voucher, please visit the airline help centre.

I booked before 1st November 2022

I'm 28 days or more away from my departure date:

If you’re looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), you’re able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking.

Whatever you choose, it means you’ll be able to quickly and easily re-book a different holiday. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed.

If you’re just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query!

I'm within 28 days of my departure date:

Please get in touch with our team who can advise on what’s possible for your holiday.

I booked on or later than 1st November 2022

I'm 60 days or more away from my departure date:

If you’re looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), you’re covered by our industry leading easyJet holidays Protection Promise. This allows you to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking.

Whatever you choose, it means you’ll be able to quickly and easily re-book a different holiday. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed.

Remember, this option applies only to the first time you cancel a booking – if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. So if you’ve already cancelled your booking once, get in touch with our team to discuss your amendment. Our team can also help if you’re just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on).

I'm within 60 days of my departure date:

Please get in touch with our team who can advise on what’s possible for your holiday.

28 days or more from departure:

As part of our Protection Promise, you'll be able to make certain changes to your holiday online yourself, with no extra fees until 28 days before departure. Or you can get in touch with our team and make changes with a low flat fee of £25 per booking.

If your new holiday is cheaper following an amendment, your final balance will reduce. If you've already paid more than your new balance, you'll be refunded the difference in price to your original method of payment. If your holiday increases in price, you’ll need to make sure you pay the difference, including any change fees, by 28 days before you go.

27 days or fewer from departure:

If you’re looking to make changes 27 days or fewer from departure, the following will apply:

No refund or price reduction will be given for any changes made 27 days or fewer from departure.

Change fees correct as of 10 March 2023. Please note this is subject to change without notice.

I booked my holiday before 1^st November 2022

I’m 28 days or more away from my departure date:

If you change your mind about your holiday, we’ve got you covered. You're able to cancel your holiday online and we’ll return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday.

You can do all of this through your easyJet holidays account. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed.

I'm within 28 days of my departure date:

Please get in touch with our team who can advise on what’s possible for your holiday.

I booked my holiday on or later than 1^st November 2022

I’m 60 days or more away from my departure date:

If you change your mind about your holiday, we’ve got you covered. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, we’ll return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday.

This applies only to the first time you cancel your booking – if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. 

You can do all of this through your easyJet holidays account. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed.

I’m within 60 days of my departure date:

Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our booking conditions, our usual terms and conditions apply for cancellation. This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply:

• 59 days to 28 days: £60 per person (loss of deposit).
• 27 days to 14 days: 75% of your booking value.
• 13-0 days from departure – full charges apply.

If you would like to proceed, you can get in touch with our team.

What if easyJet holidays cancels my holiday?

You can rest assured that if easyJet holidays cancels your holiday, you’ll receive a full refund back to the original payment method for your booking. Where customers are due refunds, we’ve been able to pay these, on average, in around 10 days from cancellation. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. If we can provide your holiday in accordance with our booking conditions and you choose not to travel, cancellation charges, as set out in our booking conditions, will apply.

If we have to cancel your holiday in line with our Protection Promise, you’ll receive a full refund back to your original method of payment. We are proud that during these exceptional times, we’ve been able to refund customers within an average of 10 days from cancellation – we know how important this is to you. 

If we haven’t contacted you to let you know your holiday can’t go ahead, but you’re looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here.

We’re continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations.

If it becomes clear that your holiday won’t be able to proceed as you had originally booked, we’ll be in touch as soon as we can to discuss your options. As a first option, we’ll usually try to find you alternative flight or hotel arrangements, but this may not always be possible. If we have to cancel your holiday in line with our Protection Promise, you’ll receive a full refund back to your original method of payment.

As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, we’ll return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled.

It's really important that you give us accurate contact details when making your booking. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. Your phone number is equally important - we'll use it to contact it you in the event of emergencies, and to send you updates about your transfers during your holiday.

If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you.

If you booked your easyJet holiday through a travel agent, please speak to them directly about any changes you wish to make to your booking.

If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here.

It’s your responsibility to ensure that your party meets your destination country FCDO entry requirements. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply.

If you have an existing easyJet holiday, you can login to your account and view your booking. We’ve included links to essential reading to help you understand the health and entry requirements for your trip. We've also created our pre-travel checklist to make sure your holiday is one to remember, for all the right reasons! Please take the time to review all the resources we’ve made available.

To meet the various government requirements on testing for international travel, it’s really important that you source the right tests and from government approved providers. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements.

We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information.

As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. 

We want you to be confident that your holiday is right for you. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our team before you book.

You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres).

Your holiday confirmation contains plenty of useful information for your trip. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. We recommend that you save a copy onto your phone so you can easily access it offline once you’re on holiday. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them.

All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. If you haven’t received this, you can login to your account and view your booking, where you’ll also be able to see and download your travel documents (including your ATOL certificate). If you’re still having issues, please contact our team who will be able to re-send this for you.

Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. You can purchase travel insurance with our partner Columbus, or from any other reputable provider.

Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. Remember to take a copy of your policy with you, especially the emergency assistance contact number. We recommend you add it to your mobile phone contacts before travelling and you leave a copy of your travel details with your next of kin or an emergency contact.  

When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure).

If you need to contact us, we’ll always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. When at the airport, we may refer to your easyJet flight reference.

We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. Hotels could also be affected by building work or renovations. If we’re made aware of changes, we try to update our website as needed. 

If you’ve already booked and we consider that a change to your holiday is important, we’ll try and tell you about it before you go.

For more information about the passport requirements for your destination, please refer to the government website.

It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. Your passport needs to be in good condition and signed. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements.

If you’re travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. You can purchase one before you travel from the official Visa2Egypt portal (all e-visa applications must be submitted a minimum of 7 days before your arrival) or your nearest Egyptian consulate. These visas are valid for stays of up to three months. 

If you wish to get a visa on arrival, you’re able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. These visas are valid for up to 30 days. There’s no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. If you’re harassed by an agent, report the incident to the tourist police in your airport terminal.

If you’re travelling to Sharm el Sheikh (SSH) for 15 days or less, you’ll get a free entry permission stamp when you arrive. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts.

For more information, please refer to the latest FCDO advice for Egypt.

If you’re a British passport holder, you won’t need a visa for stays of up to three months. 

When you arrive, security checks are occasionally carried out on British passport holders who weren’t born in the UK. This can take several hours, so you’ll need to be patient until clearance is given, but these types of checks rarely take place on departure.

For more information, please refer to the latest FCDO advice for Tunisia.

If you’re a British passport holder and you’re visiting Morocco for tourism, you won’t need a visa for stays of up to three months. 

Make sure you get your passport stamped when entering Morocco. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport.

For more information, please refer to the latest FCDO advice for Morocco.

On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. Maximum total size (length + width + height) must be under 275cm.

Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. There’s no weight limit, but we do ask that you’re able to lift and carry your bag yourself.

Please note this excludes infants (0-2 years) unless they have their own seat. If you’re travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. You can find out more on our flying with children page.

If you’d also like to bring a large cabin bag on board (max. 56 x 45 x 25 cm, including any handles or wheels), you have the option to:

• Select an Up Front or Extra Legroom seat, which include a large cabin bag

Or

• Book a large cabin bag for your flight

Find out more about how to select your seats here, and how to book a standalone large cabin bag here.

Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. Your large cabin bag needs to fit in the overhead locker.

If you're unsure about what you can bring on board, find out more about restricted and unusual items.

If you’d also like to bring a large cabin bag on board (max. 56 x 45 x 25 cm, including any handles or wheels), you have the option to:

• Select an Up Front or Extra Legroom seat, which include a large cabin bag

Or

• Book a large cabin bag for your flight

If you’ve already booked and have a flight reference (you can find this by logging into your account and viewing your booking – this will usually start with a ‘K’), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. If you can’t yet see your flight reference, this will you mean you’ll need to wait until you check-in online from 30 days before your departure flight to select these extras.

Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. Your large cabin bag needs to fit in the overhead locker.

If you’ve already booked and have a flight reference (you can find this by logging into your account and viewing your booking – this will usually start with a ‘K’), you can add extra bags or sports equipment on the easyJet website or via the app right away. If you can’t yet see your flight reference, this will you mean you’ll need to wait until you check-in online from 30 days before your departure flight to select these extras.

If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items.

On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). If you’re travelling with family or friends on the same flight and booking, you can pool your total weight allowance. No single item can weigh more than 32kg. Maximum total size (length + width + height) = under 275cm.

If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items.

Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. See the baggage allowance question for more details.

If you’re travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you.

For every infant or child you can take up to two of the following items on your flight:

• Travel cot

• Pushchair

• Double pushchairs

• Buggy

• Car seat

• Collapsible or non-collapsible pram

• Booster seat

• Baby back carrier

If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. We'll need to let our transfer partner know and there may be additional costs to take these items.

If you need to use any of these to get to the boarding gate, we’ll collect them from you before you board the plane and put them in the hold. They can then be collected at the baggage reclaim when you arrive.

If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. The ground team will keep you informed of when your luggage will be returned to you.

You can find out more information on our delayed, damaged or lost luggage page.

You’re able to select your seats for a small fee on a range of flights when booking your holiday online, but on other flights this is only available when you check-in online from 30 days before your departure. 

If you’ve already booked and have a flight reference (you can find this by logging into your account and viewing your booking – this will usually start with a ‘K’), you can select your seat on the easyJet website or via the app right away. If you can’t yet see your flight reference, this will you mean you’ll need to wait until you check-in online from 30 days before your departure flight.

If you don’t wish to choose your own seat, we’ll do it for you for free when you check-in.

If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. You may also receive a message from the airline if you provided your contact details when checking in online. 

If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away.

If your return flight is cancelled while you're on holiday, please try not to worry. We’ll do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. You can monitor your flight by using our flight tracker.

For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. 

You’ll need to have some form of identification on both domestic and international flights. All customers on international flights must have a valid passport and, where required, a valid visa.

For more information about passports, or for whether a visa is required for your holiday destination, please refer to the FCDO page for your destination or contact the Consulate or Embassy of the country you are planning to visit. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination.

It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. Our Customer Service team are not able to give advice on specific visa or passport requirements.

If you’re pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you don’t need to bring a medical certificate. Some seats on board the aircraft are restricted but we show you which ones when booking.

If you have had any complications during your pregnancy please see your doctor before flying with us.

Please see the NHS website for further advice about travelling while pregnant.

If you’re on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. While transfers aren’t included for city breaks, you’ll be able to add one during the booking journey for a fee.

You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here.

We have two different transfer options available: 

Standard transfer - this is a shared transfer with other travellers. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday.

Private transfer - this is a private transfer for you and your party. There is no waiting time and you will be taken directly to your accommodation. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle.

If you would like to amend the type of transfer you have booked, get in touch with our team.

If you’ve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email – you’ll also find the contact details for our transfer partner, so you can contact them directly with any issues.

For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email.

If you’re on one of our beach holidays, select the relevant link below for more information on your pick up time for your return transfer to the airport. Make sure you have your 7 digit easyJet holiday reference to hand. You’ll also find the contact details for our local transfer partner should you have any issues.

If you’re on one of our city breaks, click here to find out more.

• Bulgaria
• Croatia
• Cyprus
• Egypt
• Greece
• Italy
• Malta
• Montenegro
• Morocco
• Portugal
• Spain
  • Balearic Islands (Ibiza, Majorca and Menorca)
  • Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife)
  • Departures from Alicante Airport
  • Mainland Spain (excluding Alicante Airport)
• Tunisia
• Turkey

Unfortunately you won’t be able to. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security.

If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partner here or in your 72 hours to go email. Transfers run to a schedule, but can be a few minutes late.

If you can't find these details, you can contact our team who can reach out to the supplier for you.

If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe you’ll require an adapted vehicle, please get in touch with our team at the earliest opportunity. 

While we can’t guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service.

What’s included in your holiday will often depend on the board basis you select – see below for more information on what’s included:

• Room only – any meals at your hotel aren’t included in your package.

• Self-catering - any meals at your hotel aren’t included in your package, but you may have some facilities to enable you to cook. Check your room descriptions carefully to see what’s included.

• Bed and breakfast – this includes your breakfast, but any other meals, snacks and drinks are payable locally.

• Half board – this includes two meals a day, normally breakfast and dinner.

• Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals.

• Full board – this includes three meals a day, your breakfast, lunch and dinner.

• Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals.

See below for more information around all-inclusive holidays.

If you want to get the best value from your holiday budget, an all-inclusive holiday is the perfect choice.

What’s actually included depends on the accommodation that you’re staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. 

The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. We may highlight that certain facilities are payable locally – you’ll have to pay to use these when you arrive. Some bars and restaurants may also not be free of charge.

Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season.

You can expect the following at an all-inclusive hotel:

• Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals.  Keep this safe as you may be charged a fee if it’s lost.

• Alcohol: drink responsibly when on holiday. Hotels may limit or restrict the service of alcohol according to local laws.

• Bottled mineral water: this is usually included in all-inclusive packages but can’t be guaranteed.

• Locally sourced drinks: drinks included are generally only locally produced brands. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated.

• Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited.

• Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home.

Selected hotels do ask for a refundable deposit when checking-in. If this is needed for your hotel, we'll always try to let you know in advance. This deposit amount is decided by the hotels directly rather than by us.

Tourist taxes may apply when staying in some cities or countries.  Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel.  The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. Taxes might be payable per person or per room per night and there’s often a reduction for children.

To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. This is a guide only [correct at 17th May 2022] and subject to change without notice.

Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately.

You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Your hotel reception can confirm the times to you when you arrive. 

These check-out times will apply even if you’re departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. If this is available for your holiday, you’ll be offered the chance to do so on our ‘pick your extras’ page of our booking journey. If this isn’t available, you can speak to your hotel directly on arrival.

You can make requests for your hotel when booking your holiday online. Once you get to the Extras page of our online booking journey, you can select the requests that you’d like to add to your trip - please note that your hotel can’t guarantee that your request will be provided.

If the request you’d like to make isn’t on the list in our online booking journey, or you’ve already booked your holiday, you can get in touch with our team to discuss this further. 

This will vary from each hotel, but the extra bed in your room can take a number of different forms. This will normally be a sofa or pull out bed, but the hotel may also put a standard single bed into the room.

We’d recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room.

Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply.

You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. You can contact your hotel directly for further information.

If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. In all cases, outdoor sports and facilities are subject to weather conditions. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment.  Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities.  

It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK.  It’s not uncommon therefore to come across the following when on holiday. 

• Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. They don’t mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting.  Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please don’t feed birds or cats or other wildlife.

• Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience.

• Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. Hotels may reduce the services and facilities available to reflect the number of guests staying at the time and local weather conditions. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. 

• Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. If you’d like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance.

• Building work: There’s a possibility that building work may be taking place as resorts and hotels continue to develop. If we believe this is likely to have a significant effect on your hotel we’ll try and tell you at the time of booking or, if you have already booked, you’ll be contacted before departure if there’s time.

• Electricity: Depending on your location, there may be blackouts. Please be patient if this happens.

• Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. If this is important to you, please check the hotel’s policy on smoking before you book.

A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if they’re pet friendly.

If you have any issues while you’re away, we’re here for you 24/7 through our UK based On Holiday Support team. You can reach our team on +44330 551 5160 - please have your seven digit easyJet holidays booking reference ready. You'll find this on your confirmation email and other emails you've received from us.

It’s important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home.

If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. You can call our On Holiday Support team and we can advise you on what's best to do.

We pride ourselves on being a modern holiday company. We know when you’re away, your time is precious. For this reason we won’t have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. Instead, if you’re on one of our beach breaks, we’ll be on hand at the airport to meet you and get you safely on your way to your hotel. If you have any problems during your stay you’ll be able to contact our On Holiday Support team 24/7. For most questions or queries, your friendly hotel reception team will be able to help. 

If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. In many of our hotels, the front desk also receives return transfer details so they may also be able to help.

If you’ve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email – you’ll also find the contact details for our transfer partner, so you can contact them directly with any issues.

For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email.

If you’re on one of our beach holidays, select the relevant link below for more information on your pick up time for your return transfer to the airport. Make sure you have your 7 digit easyJet holiday reference to hand. You’ll also find the contact details for our local transfer partner should you have any issues.

If you’re on one of our city breaks, click here to find out more.

• Bulgaria
• Croatia
• Cyprus
• Egypt
• Greece
• Italy
• Malta
• Montenegro
• Morocco
• Portugal
• Spain
  • Balearic Islands (Ibiza, Majorca and Menorca)
  • Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife)
  • Departures from Alicante Airport
  • Mainland Spain (excluding Alicante Airport)
• Tunisia
• Turkey

If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partner here or in your 72 hours to go email. Transfers run to a schedule, but can be a few minutes late.

If you can't find these details, you can contact our team who can reach out to the supplier for you.

Selected hotels do ask for a refundable deposit when checking-in. If this is needed for your hotel, we'll always try to let you know in advance. This deposit amount is decided by the hotels directly rather than by us.

Tourist taxes may apply when staying in some cities or countries.  Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel.  The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. Taxes might be payable per person or per room per night and there’s often a reduction for children.

To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. This is a guide only [correct at 1 March 2023] and subject to change without notice.

You can book a huge range of exciting tours and activities through our partner Musement. You can find out more about what they’ve got to offer here.

Don’t forget – if you or easyJet holidays cancel or make any changes to your holiday, you’ll need to speak to Musement directly about any tours/activities you have booked. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. You can do this by:

1. Visiting the dedicated website 
2. Giving them a call on +44 191 750 4022
3. Emailing them at support-ej@musement.com

easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement.  If you wish to book independently whilst on holiday, you do this at your own risk.

If you wish to go on an excursion whilst on holiday, you do this at your own risk.  We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully.  Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. 

Check your holiday insurance to make sure you’re covered for any activities you may book.

• If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet).

• Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor.

• Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road.  If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped – such as hiring a car, taking a taxi or using public transport.

• Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured.

Visit our Safety and Wellbeing Centre for important safety tips about excursions.

Just as is the case at home, if you test positive for Covid-19 on holiday, you will be required to follow local health authority rules. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160.

There are a number of sources to give you the latest travel information. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. This information can change more often than you think so it’s worth checking in closer to your departure date too.

The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling.

Make sure you take a look at our customer safety and wellbeing centre, which we’ve built to give you the reassurance that our team of experts have made your holiday as safe as possible. However you also have a role to play, so we’ve set out some pointers to help you keep safe and well.

You’ll find more information about safety considerations:

• When choosing your holiday

• Before you travel

• When at the airport

• When you're on holiday

• While out and about

• At your accommodation

• While having food and drink

• While at the pool or beach

• When coming home

We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards.

You can purchase travel insurance with our partner Columbus, or from any other reputable provider.

Remember to take a copy of your policy with you, especially the emergency assistance contact number. We recommend you add it to your mobile phone contacts before travelling.

Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. You can apply for a GHIC on the NHS website.

Leave a copy of your travel details with your next of kin or an emergency contact.

Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while you’re abroad. 

If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. Please ensure that your server understands what you are asking for.

If you’ve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. We’ll aim to respond to your complaint within 28 days.

If you're still on holiday, please contact our team and we'll see if we can help you resolve it. It’s important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home.

If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJet’s responsibility. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you won’t be eligible for compensation.

To make your claim, please fill in our EC261 compensation claim form.

For compensation related to an issue with your issue with your easyJet holiday, please see the question above regarding 'How do I make a complaint?'.