"This is one of the hardest reviews to write, there’s so much good but there is also some bad. I’d read reviews before I arrived and was apprehensive, however, on arrival I was pleasantly surprised. The reception area is very modern and looks impressive. Welcome wasn’t exactly friendly , 2 ladies behind the counter were busying themselves so the other would check me in. Anyway got checked in given a room key and a few directions. On arrival to the room I noticed it wasn’t a bed , but a sofa bed. Straight back down to reception for a room change. This time I saw another lady, who didn’t question this and gave me a new room. On arrival to that room , it still had the guests belongings in it, so back down again and she was surprised, offered apologies and another room allocated. 3rd room all ok . Room pretty basic, over looking the front of the hotel , but obviously had a new bathroom fitted which was very smart with an amazing walk in shower. Did notice only 1 plug socket that can be used in the room. No tea and coffee, previous reviews stated you had to pay for a TV remote but was one in my room . Safety box in room but I didn’t use this.
On check in you have to leave a €1 deposit for a token for use at the bar ( including tea n coffee). I get the plastic beaker by the pool area but evenings in the bar would be nice to have a glass for wine. There are always queues at the bar, but the bar staff are great and you really don’t wait long at all and there is a strict 2 drink policy , which I think works, others may not. I suggest the staff in the evening bar should have help as there’s a lot for them to do.
The pool area really is a highlight for this hotel , the grounds are amazing and there is plenty of sun beds, a majority are set and the back doesn’t move so can become uncomfortable, and I noticed , and copied people were also having a chair by the bed as they couldn’t lie flat all day.
Now, the worst this about the hotel .. The FOOD. I’d read some pretty good reviews on the food , but wow. I had 1 decent meal and that was roast pork night. Always served with like frozen Veg and chips or round slices ( round chips !) The children section is far superior, with a choice of 3 pasta’s, burgers nuggets etc . I ate from here 3 times , and I’m not a fussy eater. Breakfast was same daily apart one day it’s fried eggs, next scrambled and so on.
Wi-Fi is payable at the hotel, which I paid for 2 days at €8 , worked great by the pool, not so great in room or the bar , kept dropping out..
Unfortunately, the worse thing about this hotel , is some of the guests . It is sold as a budget all inclusive and it shows. Some are feral , continuously drunk , shouting trying to compete with other groups. Was relief when one group went, but unfortunately got replaced by a worse group , witness to drunk women shouting at each other about a bloke. You looked around and saw people’s disbelief at their behaviour.
The hotel has massive potential, and looks like they have made a great staff , reception , bar toilets by bar and restaurant all done to high standard. As mentioned before, my bathroom was amazing . It looks like maybe the hotel is trying to improve its image, and it’s doing a good job so far. The hotel is spotless throughout, room serviced every day , clean towels it no clean sheets.
I think if you book to go here, you have to remember it’s a budget all inclusive so will come with a few downsides, but in all the hotel is ok. The staff as a whole are polite and hard working . Would I return , No as long as they stick to being a budget hotel, but I do like the obvious improvements they have made."