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Special assistance

We work hard to make sure that everyone can have a comfortable journey, whatever their needs. If you have a disability of any kind, or your mobility is reduced and you need assistance, you must tell us at least 48 hours in advance of travel or we may not be able to provide the help you need. Departure and arrival services vary considerably depending on where you fly. These services are provided by the airport and not by us so it’s really important you check the airport’s website to see if they have facilities appropriate for your needs.

easyJet Special Assistance Explained

Special assistance explained in this short video. With easyJet we try to make travel as easy as possible, whatever your needs. Just supply us the right information at least 48 hours before you fly.

What assistance is available?

Letting us know what you need

Choosing a seat for passengers requiring special assistance

Travelling alone or with friends/travel companions

Extra hold allowance

Arrivals and departures

Special assistance on board the aircraft

Assistance for those who are blind or partially-sighted

Assistance for those who are deaf or hearing-impaired

Assistance for those with a learning or cognitive disability

Assistance for those with an epilepsy

Customers with disabilities from the USA

How do I complain if something goes wrong?

Travelling with a guide or assistance dog

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