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Key Terms for your easyJet booking

 

This is a summary of key terms when you book a flight with us. It does not replace our full terms and conditions.

 

1. Who you’ll be flying with

When you book your flight with us, your flight booking is issued by easyJet Airline Company Limited. There are three operating airlines in the easyJet group all of which offer the same service on board and throughout your journey. Your flight will normally be operated by:

  • easyJet UK Limited if your flight number begins EZY
  • easyJet Europe Airline GmbH if your flight number begins EJU
  • easyJet Switzerland S.A. if your flight number begins EZS

We’ll show any updates to your operating airline in our Flight Tracker or via our mobile app.

 

2. Making changes to your booking

You can change your flight(s) to another easyJet flight if you pay the Flight Change Fee plus the fare difference (if any) for your new flight. You can change the name of a passenger on a booking to someone else by paying a Name Change Fee. These are clearly listed in Fees and Charges.

Fees are lower for changes made more than 60 days in advance of travel. It’s cheaper to make changes on our website or via our mobile app (this must be done at least 2 hours before departure). Alternatively, you can speak to our Customer Services Team (at least 2 hours before) or visit our Customer Services Desk at the airport (at least 1 hour before).

It’s important that your name is spelt correctly on your booking confirmation and your boarding pass and that it matches the name on your travel document. If it is not, you’ll need to correct it as soon as possible. You can do this on our website, or via our Customer Services Team. We won’t charge you for this.

 

3. Cancelling your easyJet flight

If you cancel within 24 hours of booking, we will give you a full refund minus the Cancellation Fee (as listed in Fees and Charges).

If you cancel more than 24 hours after booking, we will not refund any of your fare. You may prefer to change your flight instead (see ‘Making changes to your booking’ above).

If you need to cancel due to serious illness or close family bereavement, please contact our Customer Services Team as soon as you can. Our team will review your case and we may offer you a flight voucher towards the value of a subsequent flight, to be used within six months. You may be asked to provide proof of these special circumstances.

If you cancel, miss or do not take a flight, this does not affect the other flights on your booking. You can claim a full refund of Government Tax (as listed in Fees and Charges) for the flight(s) you did not take. You can do this by contacting our Customer Services Team.

 

4. If we cancel or change your flight

We may need to change our scheduled flight times or cancel, divert or delay certain flights for safety, operational or other reasons. If this happens, we’ll get in touch with you as soon as we can using the contact details you provided. If you booked through a third party (e.g. a travel agent), they may be responsible for contacting you.

If we cancel your flight you can transfer to another available easyJet flight to the same (or a nearby) destination for free, or if you prefer you can get a full refund.

Depending on the circumstances of any cancellation or delay, you may also be entitled to necessary overnight accommodation and/or compensation under Regulation (EC) No 261/2004. For full details of your rights, please see Delays and cancellations.

 

5. Check-in, bag drop and boarding

Closing times for check-in, bag drop and boarding are clearly marked on your booking confirmation and boarding pass and must be adhered to at all times. Please check these before you travel.

You should check-in and print your boarding pass from our website or download your boarding pass on to our mobile app (if you are flying from an airport where mobile boarding passes are accepted) at least 2 hours prior to your scheduled departure time. If you change your flight or lose your boarding pass, you’ll need to re-print or download a new one.

If you are late, you may not be allowed to fly. If you miss your flight but arrive at the airport within 2 hours following its scheduled departure, you can transfer to the next available flight by paying a Rescue Fee (as listed in Fees and Charges).

 

6. Cabin bags and hold luggage

It’s important that you understand our Cabin bags and hold luggage policy before you travel.

On our standard fares, you can bring one cabin bag per person only, including hand bags and laptop bags. Due to limited locker space on board, we may put your cabin bag in the hold before you board. We also offer our Hands Free service if you’d like to drop off your cabin bag before security. Please ensure you always keep any valuables (e.g. cash, jewellery, laptops, phones), essentials such as medicine and travel documents with you in the cabin. These must not go in the aircraft hold.

Our standard fares do not include any hold luggage allowance and this must be purchased separately.

 

7. Loss or damage to your hold luggage

If we lose or damage your hold luggage and you report this to us at the arrival airport, we may be liable for the loss or damage. Our liability is limited to the financial limit set out in the Montreal Convention, which is 1131 ‘Special Drawing Rights’ - approximately £1,100. You can increase this limit to £2,500 only if you make a special declaration when checking in your luggage and pay a fee of £37.

We are not liable for damage due to defects with your hold luggage or due to your negligence (such as over-packing) or for items which we do not permit in the aircraft hold. Please also see our rules on Dangerous Goods.

As our liability is limited, you should always ensure you have sufficient travel insurance to cover the full value of your luggage and the belongings you’re travelling with.

 

8. Taxes, fees and charges

When you make a booking, the applicable Government Tax (as listed in the table in Fees and Charges) is passed onto you and is included in the total price you pay to us. In the unlikely event that the Government Tax increases after you’ve booked, we may require you to pay the excess to enable you to fly. If the Government Tax goes down, you’ll be entitled to a refund of the difference.

Other than Government Tax, easyJet bears the costs we incur in providing your flight (such as fuel costs, airport charges, maintenance services etc.). We don’t pass these third party charges onto you.

 

9. Denied boarding of you or your hold luggage

In certain circumstances we may refuse to carry you or your hold luggage, or cancel your bookings without refund or liability to you. Examples of when we may do this are if we have reason to believe that you:

  • have not met the identity and travel document requirements for your flight
  • have a medical reason why you cannot fly, e.g. you have recently had surgery or an infection, are pregnant beyond your 35th week, etc. (please see Medical conditions for further information)
  • have not notified us sufficiently in advance about your assistance requirements or we are unable to carry you safely (please see Special assistance for further information)
  • are under 16 years old and are not traveling with an accompanying adult
  • pose a risk to the health, safety or security of any person or our aircraft (e.g. are under the influence of alcohol or drugs, have been abusive, or have not observed our safety instructions)
  • have been or may be acting unlawfully

Please see our Help pages and our full terms and conditions for further information.