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Leading the industry on sustainable travel


Our commitment

Flying is fantastic, it allows us to explore, relax and restore ourselves and it leads to amazing memories with old and new friends. But it’s time that we took responsibility for the effect flying has on the environment.

That’s why, for every single flight we operate, we’ll offset the carbon from the fuel used, by investing in projects that include the planting of trees or protecting against deforestation and renewable energies.

We believe it will make us the largest single investor in carbon offset projects globally. And even better, it will come at no cost to you, our customers.

We know carbon offsetting is not perfect, but right now we believe it’s the best way to address the carbon emitted from flying. It’s just part of our drive to become a more carbon neutral airline. We’ll continue to research and implement other ways to reduce emissions, such as removing weight from our aircraft or taxiing on one engine. We’re already championing the development of electric technology and will continue to do so.


We’ve been committed to reducing carbon emissions and efficient flying for a while now

  • We’ve reduced our carbon emissions by over one-third since 2000 and our aim is to bring this down further.
  • We introduced the Airbus A320neo aircraft back in June 2017 and in 2019 we took delivery of our first A321neo aircraft, which is our largest, quietest, most cost-efficient and most eco-friendly aircraft yet.
  • We aim to fill each flight so they’re efficient. This year the load factor was 92.9%.
  • To reduce fuel usage, we fly point-to-point routes rather than flying a customer to a hub airport and then on to their final destination.
  • Where possible we use only one engine when taxiing on the ground; and use climb, descent and landing techniques that improve efficiency.
  • To reduce weight and fuel consumption, we’ve introduced lightweight Recaro passenger seats and use electronic devices as opposed to paper documents.



What this means for you

If you choose to fly with us, you’re making an environmentally conscious choice. We’re the only major airline to offset the carbon emissions from our fuel on all our flights, domestic and international.

And when you do choose us. The cost of your flight won’t be impacted, neither will the performance of the plane itself or your overall safety.



Since November 2019, millions of customers have taken carbon neutral flights. This means we’re offsetting carbon emissions from the fuel used for these flights through the projects we’re investing in below.



How are we carbon offsetting?

We’ll pay to participate in the highest standard carbon offsetting projects, that meet either the Gold Standard or Verified Carbon Standard (VCS) accreditation. This means working with EcoAct and First Climate; companies that are globally recognised and respected for their standards of offsetting.

To find out more about these energy and sustainability consultancy services visit the websites below:



The carbon offsetting projects we’re investing in include:

Forest regeneration in South America and Africa

Forests in South America and Africa are a habitat for flora and fauna, able to absorb carbon dioxide from the atmosphere and help to control global CO2 emissions.

Due to high poverty levels among communities in the region there has been much deforestation for firewood and agricultural expansion.

The projects we’re investing in will help the government and local users to manage the responsibility of the forest. Making standing trees more valuable to local people by creating job opportunities and strengthening sustainable land-use practices that help protect the forest. The ultimate result will be the slowing and eventual halt of deforestation.

Solar energy in India

In India, fossil fuels are the primary source of energy, and coal accounts for 75% of the total energy consumption. The heavy reliance on fossil fuels results in the emission of carbon dioxide, methane and nitrogen into the atmosphere.

This project helps to diversify India’s energy mix, lessen the reliance on coal, and reduce the carbon intensity of the grid. The project is part of a large solar installation in Tamil Nadu with more than 820,000 solar panels which will eliminate the need to produce power using fossil fuels and cut around 350 kt of carbon dioxide annually.


In Uganda and Eritrea access to clean water is not always available outside of cities. People have to collect water from rivers and lakes (risking water-borne diseases such as cholera and typhoid) and then boil water by burning firewood to make it safer to drink.

This project rehabilitates broken boreholes to provide clean water to communities and also provides a funding mechanism to ensure maintenance of those boreholes. As a result, families no longer have to boil water, saving firewood and preventing carbon emissions. A fully functioning borehole providing clean water leads to better health and fewer visits to health centres. The time saved in wood collection means women and children have more time for work and education.

Looking ahead to the future

We believe flying should be a viable, eco-conscious choice that’s open to everyone.

  • We’re supporting Wright Electric who are working on creating an all-electric plane.
  • We’ve just announced a joint electric plane development project with Airbus.
  • We are working with Airbus and Safran to develop new technologies to reduce the carbon footprint of flying.
  • We’ll support the development of technologies necessary for hybrid electric and electric planes and champion advanced carbon capture technologies. We’ll use these technologies as well as sustainable aviation fuels (SAFs) as they’re available and commercially viable.
  • We’re working hard to reduce as much single use plastic as we can and for the last year we’ve been taking plastic out of our inflight food and drink products.
  • Wherever possible we’re:
    • Reducing the amount of plastic we use in general
    • Incentivising the use of reusable cups by offering discounts on hot drinks for customers who bring their own
    • Replacing plastic items with non-plastic alternatives, for example replacing plastic stirrers with wooden spoons

For more information check out our FAQs and take a look at the Sustainability part of our annual report.
View our carbon offset infographic.