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Boarding and on board services

Boarding the plane

Your boarding gate will be displayed on the departure board in the airport. If you’ve downloaded our mobile app and enabled notifications, we’ll also try to send gate information direct to your phone (where available). You should make your way to the gate as soon as possible. Gates close promptly 30 minutes before your departure.

At the gate we use a queuing system to board customers. Customers who have requested Special Assistance in advance and are present at the gate will be boarded first. We then board in the following priority order:

  • Speedy boarding customers
  • Families with children under 5
  • All remaining customers.

You should make sure you’re at the gate before boarding begins to benefit from priority boarding. 

We’ll ask you to pre-board through the gate whilst we prepare the aircraft. That way we can get your flight away as quickly as possible.

We do our best to ensure that customers get on board the aircraft in order of priority, but processes at the gate or when transporting you to the aircraft mean we can’t guarantee this will always be the case. 

We usually board using both front and rear doors of the aircraft. Your boarding pass will usually tell you which one to use. Please also follow the signs at the gate and any directions from our ground crew.

If you need help getting on board and to your seat, please see Special assistance.

Returning items you've bought onboard

Using electronic devices on board

Special occasion announcement during flight

Wellbeing on board

Deep Vein Thrombosis (DVT)

Transfers and transit

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