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Inflight Product Refund Form Inflight Refunds

Need to return something you bought on the plane? 

Inflight refunds

We hope you’re happy with your inflight purchase, but if you do need to return an item you purchased on board because it’s faulty, damaged or unwanted, then please follow the steps below:

  • Complete the online webform below and attach a copy of your receipt
  • Send us your unwanted or damaged item, making sure to include:
    • Your full name
    • The date of purchase
    • Your flight number
    • The reason for return

It’s important that you fill in the webform correctly - if we don't have accurate details for you, we may not be able to process your refund.

For any purchase made after 14 July 2022, you can access and download a copy of your receipt from our online portal. This will be available up to 2 years after the date of purchase.

Returns are subject to our returns policy, see inflight returns policy. Once you have submitted this form, please send the item(s) that you are returning to the address below. Please obtain proof of postage from your postal service when doing so and you will be reimbursed.

easyJet returns
Transeal Security Ltd.
Unit 4A
Star Road
Partridge Green
West Sussex
RH13 8RA 

Prepaid EAT.DRINK.SHOP vouchers

If there were any issues using your prepaid Eat.Drink.Shop vouchers, please fill in the webform below detailing the issue and attaching your confirmation email or your voucher PDF.

Inflight Returns Webform

The easiest way to get in contact with us about inflight purchases is by filling out the form below.

Please note - if you’re requesting a refund for, or need information about, a refund for anything else (such as easyJet flights, easyJet holidays or any other purchases like bags or seats), please contact the easyJet Customer Services Team.

1. Your Details

Departure airport
Arrival airport
United Kingdom (+44)

2. Your Address


3. About your purchase

Product purchased
Reason for requesting a refund
2000 characters remaining

4. Attach Documents

Please provide us with anything that might help us answer your question more quickly

Attachments can only be accepted in pdf, html, gif, bmp, jpg and png formats.

Total attachment capacity is 10MB