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Accessibility on and easyJet mobile app

Accessibility on and easyJet mobile app

easyJet is passionate about making travel easy and affordable for all our customers including those who may have disabilities. In 2012, we set up a Special Assistance Advisory Group (ESAAG) - an independent committee of European experts, dedicated to providing strategic guidance and practical advice on the evolving needs of passengers requiring special assistance. This supports our cause “to make travel easy and affordable” for everyone. is an important part of this, it’s where most trips start. There’s plenty of information for passengers with diverse access needs within our help pages in order to make their journey with us as easy as possible. easyJet is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How accessible this website is

We are committed to ensuring everyone can access our website and app, including people with vision, hearing, mobility or cognitive impairments. We employ a standards-based approach to development, adhering to the principles and guidelines set out in the technical standard and strive to achieve conformance Level AA of the Web Content Accessibility Guidelines 2.1 (WCAG) - published by the World Wide Web Consortium (W3C). We do this alongside more ‘practical’ accessibility techniques through regular testing and consultancy using a range of users with diverse needs.

Non-compliance with the accessibility regulations

Whilst every effort is made to ensure that our website, app and information is as accessible as possible, there are certain areas where we know we can improve or have limitations that restrict the level of accessibility. One of these areas is colour contrast. We are aware that our orange branding is harder to read when used with other similar colours. We have taken every step to ensure that where possible the orange is paired with a suitably contrasting colour to improve the readability of our content.

Reporting accessibility problems with this website

Ultimately, the best testers for accessibility are our users. If you happen to experience any difficulty using our website, please let us know. You may also be interested in the website AbilityNet. Here you can learn how to personalise your internet browser to make websites easier to navigate, including

What we’re doing to improve accessibility

To help us ensure our website and app are easy to use, we are working with leading accessibility and user experience consultancies who have significant experience in web accessibility and designing websites that can be used by anyone, regardless of impairment or ability.

Preparation of this statement

This statement was prepared on the 14th December 2021. It was last reviewed on the 19th June 2023. This website was last tested on the 20th February 2024. The test was carried out by Shaw Trust Accessibility Services.



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