Flight voucher requests are normally processed within 7 days. Flight vouchers are valid for 12 months from the date of issue, (unless advised otherwise by us) offering you plenty of time to book a flight with us.
Only one voucher can be used per online booking. However, if you contact our Customer Services team, we’ll be happy to help you make a booking using multiple vouchers, but there will be a fee of £5 per person per flight.
Yes, you can use the voucher on the app to pay for new bookings, but this does exclude travel insurance and car hire.
If your flight has been cancelled and you were unable to reschedule, you can request a voucher via Manage Bookings or contact our dedicated team.
It’s easy. First, search for the flights you want to book, online or on our app. Once you reach the payment page, you’ll see the option to ‘add a voucher’. Enter your voucher code and then click ‘apply voucher’. If your voucher was issued by our Customer Services team, you will also need to enter the password they gave you too.
Your voucher value will then be automatically deducted from the total price of your booking. Any balance left over will be saved on the voucher, and can be redeemed next time, as long as you book before the voucher expires.
Check out our video, Vouchers explained, for everything you need to know about vouchers.
Flight vouchers are valid for 12 months from the date of issue (unless advised otherwise by us). You can check your voucher expiry date by entering your voucher code above.
Your voucher can be redeemed on any new booking (excluding travel insurance and car hire). If you’ve already booked a trip and would like to use to add bags or seats to the existing booking, please call our Customer Services team who'll be able to help
You can find your voucher details by searching for the term ‘flight voucher’, 'easyJet voucher’, or the booking reference of the disrupted flight your voucher was issued for.
Please also check your junk and spam folders. Vouchers can take up to seven days to be issued. We'll send the voucher details to the email registered on the booking.
If the vouchers were issued by our contact centre, anyone can use them as long as they have the voucher code, password and permission to use it from the voucher owner. For online vouchers, only the account holder the voucher belongs to can use it.
Unfortunately not. As flight vouchers are only issued for disrupted flights, they can’t be used for an easyJet Holiday. If you have an easyJet Holiday voucher, or credit, you can find out more information about how to use it on the Holidays Help Centre.