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We are receiving a high volume of calls right now, for the latest information on flights to countries impacted by the recent quarantine list please click here.


Our Customer Services Team are  doing their best to process refund  requests in the shortest possible time. 


If you’ve already submitted an online refund request and would like to track the status, click here.

 

For more information visit our Disruption Help Hub

 

 

 

Change your booking


Add hold luggage, sports equipment, or excess weight
Change flight times or routes
Change or correct passenger names


If your flight is cancelled, you are able to manage your disruption online by selecting “manage disruption” in Manage Bookings or on Flight Tracker.


Disclaimer: Please be aware that changes done via our Customer Service team might incur additional Fees and Charges

Manage bookings

 




Coronavirus – COVID 19


1st June 2020


The health and wellbeing of our passengers and crew is our highest priority.

 

We would like to reassure customers that our existing policies and procedures are in line with the guidance provided by the World Health Organisation (WHO) and EASA. We remain in regular contact with the authorities and will amend our procedures if and when required if guidance changes.

 

We understand the uncertainty many customers may be facing and so any easyJet customers who wish to change their travel plans can now transfer their flights to alternative dates and/or an alternative destination without a change fee up to 14 days before travel. If the new fare is higher customers would only be required to pay the fare difference. This waiver applies to both existing and new bookings until further notice. No credit is given if the new fare is lower. Change fees and any new fare difference may apply for changes made at a later date. Customers can make changes to their booking online via the Manage Bookings section on easyJet.com or on the mobile app. Standard terms and conditions apply to all changes.

 

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For more information on changing your flights or your options if your flight has been cancelled , please click here to see our Coronavirus Frequently Asked Questions 


Please click here for more information around travel restrictions.

 


 

Chat to us

Unfortunately the chat function on our website is not currently available due to the high demand as a result of the Covid-19 pandemic. We are sorry for any inconvenience. We advise customers to visit here for the latest information and manage their bookings online. Customers can call our call centre if they need to speak to an adviser although the call volumes are higher than usual at present. 
 

For more information on how we handle your personal data please visit our privacy policy.

 



Write to us

If you’d rather write to us, please use the form below and we'll aim to get back to you within 28 days. If you need an urgent response please contact our customer services team.

View contact us form



Apply for EC261 Compensation

If your flight has been delayed by more than 3 hours on arrival or was cancelled within 14 days of departure you may be eligible to receive compensation

Claiming for expenses incurred

Claim for expenses you have incurred as a result of a cancelled flight, or a flight that was delayed over 3 hours

Track my claim

Once you have submitted your EC261 claim, you’re able to track the progress of your claim

Talk to us on Messenger

Book a flight; Check your flight status; and more

Refund of a boutique purchase

Submit a claim by completing our boutique inflight refunds form

Queries relating to easyJet holidays

For queries relating to an easyJet holiday booking, please use our easyJet holidays contact form



 

Call us

If you’ve submitted an online refund request and would like to track the status, click here.


If you still need to call one of our Customer Service Team will be able to help you.

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