Contact and Help

Refund requests

Our team are currently processing refund requests within 7 days, and this may take a few days to show as available in your account, depending on your bank. Please note that refunds are made to the account used to make the booking with us. Once you’ve submitted an online refund request, you can track the status of your request here.

For more information visit our Disruption Help Hub. 

Change your booking

Add hold luggage, sports equipment, or excess weight
Change flight times or routes
Change or correct passenger names

If your flight is cancelled, you are able to manage your disruption online by selecting “manage disruption” in Manage bookings or on Flight Tracker.

Chat to us

If you have a question, give our Chatbot a try. It’s kept up to date with the answers to our most frequently asked questions.

If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily.

• You can check the status of your flight on our Flight Tracker up to 2 days before the date of departure.
• For our Latest Travel Information click here.

For more information on how we handle your personal data please visit our privacy policy.

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Write to us

If you’d rather write to us, please use the form below and we'll aim to get back to you within 28 days. If you need an urgent response please contact our customer services team.

Call us

If you’ve submitted an online refund request and would like to track the status, click here.

Most of the information you need can be found on our website, but if you’ve checked this out and still need to call us, one of our Customer Service Team will be happy to help you.

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easyJet Plus cardholders

For more information and to get in touch, click here.

Flight Club members

For information and to get in touch, click here.