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Latest travel info

Keep up to date with all the latest travel news and information.

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easyJet Holidays

Booked an easyJet holidays package? The team's here to help.

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Disruption hub

Need to manage your cancelled flight? We'll show you how.

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Contact easyJet


The quickest and easiest way to contact us is via our online chat. Our virtual chat advisor and live chat team are available 24/7 and ready to answer any questions or queries you may have.

 
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Manage booking

 

easyJet is a digital airline and the easiest and cheapest way for you to book or make changes to your booking is online or via our mobile app. Please be aware that additional admin fees may apply if you ask our Customer Services Team to do it for you. See our fees and charges.

Manage bookings
 
 
 

Voucher balance

 

easyJet flight vouchers can be used on any new booking you make. Once you've requested a voucher online, this will be emailed to the easyJet account holder that made the original booking. Visit this page to check the current balance of your voucher and learn more about them.

Voucher balance
 
 

Refunds and claims

 

If you need to submit a refund request or claim, or require support with an existing request, our virtual advisor will be able to help you.

Refunds and claims
 
 

Get in touch

 

If you'd like to speak to us about any of the services below, our dedicated teams will help you with your enquiry. To get you through to the right team, please choose one of the following options.

easyJet Holidays  >

Booked an easyJet holidays package? Get in touch with our team, who are here to help with all stages of your journey, from booking right through to your return home.

Special assistance  >

Discover how to request special assistance if you have a disability or reduced mobility

easyJet Plus  >

More information about easyJet PLUS subscription, benefits and to get in touch.

Flight Club  >

EasyJet Flight Club is a loyalty programme for our most frequent flyers.

Group bookings  >

Take advantage of group bookings at easyJet when you book with a group of 10 or more. Enjoy extra benefits plus a dedicated team to look after you.

Delayed and damaged bags  >

Report any damaged, delayed or lost bags and we’ll do all we can to help you.
 

Important webforms

 

If you'd like to speak to us about any of the reasons below, you can only do this by completing a webform. Please note that all fields are mandatory, unless otherwise stated.

 
EC261 Compensation Claiming expenses Bereavement Serious illness VAT invoice Insurance claim Claim a tax refund Data rights support
 

Chat to us

If you'd like to speak to us about anything else, the easiest way to get in touch with our Customer Service Team is through our chat service, now available 24/7.

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Frequently asked questions


How can I make changes to my booking?


What is your cancellation policy?


What is my cabin bag allowance?


What is my hold luggage allowance?


What travel documents do I need?


What are my options when my flight has been delayed or cancelled?


How do I check the status of my flight?


How do I check-in online?


What should I consider when flying with children?


What should I do if my bag has been delayed or damaged?


If none of the above answers your question and you'd still like to get in touch, see below. Please note - these methods of contact may take longer than using our live chat service.

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