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Contact and Help

Refund requests


Our team are currently processing refund requests within 7 days, and this may take a few days to show as available in your account, depending on your bank. Please note that refunds are made to the account used to make the booking with us. Once you’ve submitted an online refund request, you can track the status of your request here.


For more information visit our Disruption Help Hub


For refunds in relation to a lockdown travel ban or mandatory hotel quarantine this summer, see our Protection Promise.


Protection Promise


We've made our market-leading Protection Promise even more flexible for travel this summer. So you can book with even more confidence, knowing that if plans change, so can your booking fee free anytime up to 2 hours before your flight. Find out more.


And if your trip is impacted by a lockdown travel ban or mandatory hotel quarantine this summer and you wish to change your plans, there are a number of flexible options available to you, even if your flight is still operating. Find out more.

With our market-leading Protection Promise you get:

  • Freedom to Change
  • Refund Guarantee
  • Travel Restriction Protection

...see how you can book with confidence.

 

 

 

Change your booking


Add hold luggage, sports equipment, or excess weight
Change flight times or routes
Change or correct passenger names


easyJet is a digital airline and the easiest and cheapest way for you to book or make changes to your booking is online or via our mobile app. Please be aware that additional admin fees may apply if you ask our Customer Services Team to do it for you. See our fees and charges.


If your flight is cancelled, you are able to manage your disruption online by selecting “manage disruption” in Manage Bookings or on Flight Tracker.


Manage bookings

 



Coronavirus – COVID 19


The health and wellbeing of our passengers and crew is our highest priority.

 

We would like to reassure customers that our existing policies and procedures are in line with the guidance provided by the World Health Organisation (WHO) and EASA. We remain in regular contact with the authorities and will amend our procedures if and when required if guidance changes.

 


 

Chat to us

We’re sorry but our chat service is currently unavailable and we apologise for any inconvenience this may cause.
Why don’t you try our Chatbot located at the bottom of this page?

 

Our ‘Help’ pages can provide lots of information, see our section above called ‘What would you like to know?’ for any frequently asked questions.

  • You can check the status of your flight on our Flight Tracker up to 2 days before the date of departure.
  • For our Latest Travel Information click here.

easyJet is a digital airline and the easiest and cheapest way for you to book or make changes to your booking is online or via our mobile app. Please be aware that additional admin fees may apply if you ask our Customer Services Team to do it for you. See our fees and charges.


For more information on how we handle your personal data please visit our privacy policy.

 



Write to us

If you’d rather write to us, please use the form below and we'll aim to get back to you within 28 days. If you need an urgent response please contact our customer services team.

View contact us form



Apply for EC261 Compensation

If your flight has been delayed by more than 3 hours on arrival or was cancelled within 14 days of departure you may be eligible to receive compensation

Claiming for expenses incurred

Claim for expenses you have incurred as a result of a cancelled flight, or a flight that was delayed over 3 hours

Track my claim

Once you have submitted your EC261 claim, you’re able to track the progress of your claim

Talk to us on Messenger

Book a flight; Check your flight status; and more

Refund of a boutique purchase

Submit a claim by completing our boutique inflight refunds form

Queries relating to easyJet holidays

For queries relating to an easyJet holiday booking, please use our easyJet holidays contact form



 

Call us

If you’ve submitted an online refund request and would like to track the status, click here.


If you still need to call one of our Customer Service Team will be able to help you.

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easyJet is a digital airline and the easiest and cheapest way for you to book or make changes to your booking is online or via our mobile app. Please be aware that additional admin fees may apply if you ask our Customer Services Team to do it for you. See our fees and charges.


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