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Refund requests


Our team are currently processing refund requests within 7 days, and this may take a few days to show as available in your account, depending on your bank. Please note that refunds are made to the account used to make the booking with us. Once you’ve submitted an online refund request, you can track the status of your request here.


For more information visit our Disruption Help Hub


 

Change your booking


Add hold luggage, sports equipment, or excess weight
Change flight times or routes
Change or correct passenger names


easyJet is a digital airline and the easiest and cheapest way for you to book or make changes to your booking is online or via our mobile app. Please be aware that additional admin fees may apply if you ask our Customer Services Team to do it for you. See our fees and charges.


If your flight is cancelled, you are able to manage your disruption online by selecting “manage disruption” in Manage bookings or on Flight Tracker.


Manage bookings

 




Chat to us


If you have a question, give our Chatbot a try. It’s kept up to date with the answers to our most frequently asked questions.

If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily.


  • You can check the status of your flight on our Flight Tracker up to 2 days before the date of departure.
  • For our Latest Travel Information click here.

easyJet is a digital airline and the easiest and cheapest way for you to book or make changes to your booking is online or via our mobile app. Please be aware that additional admin fees may apply if you ask our Customer Services Team to do it for you. See our fees and charges.


For more information on how we handle your personal data please visit our privacy policy.


View contact us form



Apply for EC261 Compensation

If your flight has been delayed by more than 3 hours on arrival or was cancelled within 14 days of departure you may be eligible to receive compensation

Claiming for expenses incurred

Claim for expenses you have incurred as a result of a cancelled flight, or a flight that was delayed over 3 hours

Track my claim

Once you have submitted your EC261 claim, you’re able to track the progress of your claim

Talk to us on Messenger

Book a flight; Check your flight status; and more

Refund of an inflight purchase

Submit a claim by completing our inflight refunds form

Queries relating to easyJet holidays

For queries relating to an easyJet holiday booking, please use our easyJet holidays contact form



 

easyJet is a digital airline and the easiest and cheapest way for you to book or make changes to your booking is online or via our mobile app. Please be aware that additional admin fees may apply if you ask our Customer Services Team to do it for you. See our fees and charges.

If you've submitted an online refund and would like to track its status, visit our refund help hub.


Call us

If you’ve submitted an online refund request and would like to track the status, click here.


Most of the information you need can be found on our website, but if you’ve checked this out and still need to call us, one of our Customer Service Team will be happy to help you.

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easyJet Plus cardholders

For more information and to get in touch, click here.


Flight Club members

For information and to get in touch, click here.



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