Contact and Help

Refund requests

Our team are currently processing refund requests within 7 days, and this may take a few days to show as available in your account, depending on your bank. Please note that refunds are made to the account used to make the booking with us. Once you’ve submitted an online refund request, you can track the status of your request here.

For more information visit our Disruption Help Hub. 

For refunds in relation to a lockdown travel ban or mandatory hotel quarantine this summer, see our Protection Promise.

Protection Promise

We've made our market-leading Protection Promise even more flexible for travel this summer. So you can book with even more confidence, knowing that if plans change, so can your booking fee free anytime up to 2 hours before your flight. Find out more.

And if your trip is impacted by a lockdown travel ban or mandatory hotel quarantine this summer and you wish to change your plans, there are a number of flexible options available to you, even if your flight is still operating. Find out more.

With our market-leading Protection Promise you get:

• Freedom to Change
• Refund Guarantee
• Travel Restriction Protection

...see how you can book with confidence.

Change your booking

Add hold luggage, sports equipment, or excess weight
Change flight times or routes
Change or correct passenger names

If your flight is cancelled, you are able to manage your disruption online by selecting “manage disruption” in Manage Bookings or on Flight Tracker.

Write to us

If you’d rather write to us, please use the form below and we'll aim to get back to you within 28 days. If you need an urgent response please contact our customer services team.

Call us

If you’ve submitted an online refund request and would like to track the status, click here.

If you still need to call one of our Customer Service Team will be able to help you.

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