Delays and cancellations

If your flight is cancelled you can transfer to another flight for free, or select to get an easyJet voucher that you can redeem at a later date by selecting “manage disruption” in Manage Bookings. 

For refunds you will need to contact our Customer Service team. We are currently experiencing extremely high call volumes at the contact centre and we are sorry for any inconvenience this may cause. Please note that refunds may be made to your original payment method(s) via multiple partial refunds (up to the amount of the total refund due). 

If you booked through a tour operator, travel agent or OTA, and you choose to manage your own flights then you will need to contact them to inform them of the changes you have made. Alternatively please contact your tour operator, travel agent or our ground crew to change your flights.

Overnight accommodation

To request overnight accommodation, log into Manage Bookings or visit our mobile app. 

If you’re unable to log onto the internet our Ground Crew will be able to help you at the airport.

We will always do our best to provide customers with overnight accommodation. In times of widespread disruption that’s not always possible so we may ask you to find your own accommodation.

In this case we ask that you look for accommodation, which is 3 stars or equivalent like Premier Inn, IBIS, Holiday Inn, Hotel Formule 1, Travelodge or Motel-One. 

If you choose to book more expensive accommodation when equivalent hotels within our suggested range were available, we will be unable to reimburse the full cost of the accommodation.

Please keep the VAT invoice to claim back your expenses.

Alternative transport to my final destination

If your flight has been cancelled, we will try to get you an easyJet flight to your final destination within 24 hours of your original flight. 

You can find available flights and transfer on our Flight Tracker or under Manage Bookings.

If there are no easyJet flights available to get you to your destination within 24 hours, you have the option to transfer to another airline, take a train, bus or hire a car.  

The alternative transport must be under comparable transport conditions to your destination and you will be entitled to claim reasonable transport costs back.

Please ensure you obtain an itemised receipt, for more information on how to claim back expenses or for further help please refer to our expenses page, alternatively, you can contact us.

Refreshment vouchers

Depending on your delay, your ground crew will be providing £3 or EUR 4.50 vouchers.

Flight delay of 2 hrs (flights up to 1500km) are entitled to vouchers.

Flight delay of 3 hrs (flights over 1500km) are entitled to vouchers.

If we’re unable to provide you with vouchers, we’ll reimburse you up to the same amount if you provide appropriate receipts. 

If the delay is longer than 5 hours you can change your flights for a later date subject to seats being available.

Alternatively you can cancel your delayed flight and apply for a full refund.  To cancel or change your flight please speak to our Ground Crew in the airport or contact our Customer Service team

Overnight delays - accommodation

If the flight delay means that you are not able to depart until the following day, our Ground Crew will arrange overnight accommodation for you.

Please wait at the airport to be given the details of the hotel and the transport available to get there. We will provide transport between hotels and the airport where possible.

If we’re unable to provide you with transport we will cover taxis, buses or local metro services to and from the airports, but we cannot cover unreasonable costs such as private limousines.

We will arrange where possible, for the hotel to provide you with an evening meal (excluding alcohol) and breakfast. If the hotel isn’t able to provide you with food, we will reimburse you up to £25 per person per day (EUR/ CHF equivalent).

Please keep all receipts to claim back your expenses. 

If your aircraft is diverted, we’ll do all that we can to get you to your final destination. Our ground crew will keep you up to date with alternative travel.

If for any reason we’re unable to arrange a transfer, we may ask you to make your own arrangements.

We’ll reimburse you for trains, buses or taxis, but we cannot reimburse unreasonable costs such as private limousines.

If your flight has been cancelled, diverted or delayed you may have incurred personal expenses that you now wish to claim back from us. You can claim back your expenses on our expenses page. 

To check what you are entitled to please read our notice of rights for delayed and cancelled flights. 

Please be advised that we will only accept valid itemised receipts or invoices on headed paper as proof of purchase. We cannot accept Credit Card receipts as proof of payment.

If your flight arrives more than three hours after the scheduled time of arrival, or is cancelled within 14 days of departure, you may be able to claim EC261 compensation. You can claim for compensation.

If the cause of your delay or cancellation is classified as an Extraordinary circumstance (like an air traffic control strike or bad weather) you will not be entitled to EC261 Flight Compensation.

To check what you are entitled to please read our notice of rights for delayed and cancelled flights.

You must apply directly to us to receive your compensation.

Once you have submitted your claim, you’re able to track the progress of your claim via our track my claim tool.

Please be advised that our customer services team will not be able to access any more information than we’ve provided on the tool or via email.

On any given day large numbers of passengers don’t show up for their flight. Filling our planes and minimising the number of empty seats we fly is one of the ways we can reduce the price you pay for your flight.

What happens if you are denied boarding

If you were denied boarding and you have access to the internet, please check manage booking where you can request a refund, change your flight to an alternative easyJet flight or an economy seat on another airline to get you to your destination if this gets you to your destination earlier than the next available easyJet flight.
 
If you are at the airport, please speak to one of our ground crew who will assist you with requesting refunds, alternative travel and how to claim for compensation. 

We will also pay for reasonable ground transfers, accommodation and food/drink expenses in line with our expenses policy until the next seat is available for you to continue your journey.

You will also be entitled to compensation under EC261. To check what you are entitled to please read our notice of rights for delayed and cancelled flights.

Reasons for overbooking 

Based on our historical data, we sometimes sell more seats on a flight if we know there is a high chance of customers not turning up.

There are also some occasions when we may have to reduce the number of passengers on board the aircraft because of weight restrictions or by operating on a smaller aircraft than planned.
 
We allocate seats in order of check in and give priority to passengers who need special assistance, easyJet Plus cardholders and any passengers who have paid extra for a specific seat.

On overbooked flights, either at Bag Drop or at the Gate, we always ask for volunteers who may be able to change their plans to give up their seat to enable everyone who wants to fly to get on board.

If you have booked with a travel agent or tour operator, please speak to them directly to manage your disrupted booking. If you make changes to your flights you must contact your travel agent/tour operator to let them know as this could impact your onward travel like transfers, hotels, car hire, and parking. easyJet is not responsible for these changes. 

If you have booked with easyJet holidays please speak to them directly to manage your disrupted booking.