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Track my refund request








TRACK MY REFUND REQUEST

Thank you for contacting us and for submitting a refund request
Due to the exceptionally high volumes currently being processed as a result of the Covid-19 pandemic, it is taking a little longer than usual to process your request. We are working hard to process your request as quickly as possible.
Please see below for the current status of your refund:
22
May
You will receive a confirmation email to let you know we have received your refund request.
30
days
You are currently here
What happens during this step?
We double check all passenger and flight information. We check the validity of any refund claims.
22
June
You will receive a follow up email about your refund request.
10
days
Next Stage
If your claim is successful, during this step:
1. We prepare the money to be transferred.
2. Our bank processes the payment.
3. Your bank receives the payment.
22
June
If successful, you'll receive a payment confirmation email
Your refund will come via the same method you used to pay for the booking.
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Thank you for contacting us and for submitting an online refund request
Due to the exceptionally high volumes currently being processed as a result of the Covid-19 pandemic, it is taking a little longer than usual to process your request. We are working hard to process your request as quickly as possible.

You don't need to do anything else at this time. Please do not contact us yet as we are still processing your request.

Thank you again for your patience and understanding.
22
May
You will receive a confirmation email to let you know we have received your refund request.
30
days
PREVIOUS STAGE
What happens during this step?
We double check all passenger and flight information. We check the validity of any refund claims.
22
June
You will receive a follow up email about your refund request.
Click here if you didn't receive a second email from us
10
days
You are currently here
If your claim is successful, during this step:
1. We prepare the money to be transferred.
2. Our bank processes the payment.
3. Your bank receives the payment.
22
June
If successful, you'll receive a payment confirmation email
Your refund will come via the same method you used to pay for the booking.
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Please contact our Customer Service Team on 0330 365 5000
Our contact centre is open 7 days a week, 06:00 - 00:00 (local time)

Please note that you have 12 months to claim a refund, so you may prefer to wait to contact us once our Customer Services lines are slightly quieter
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Thank you for confirming you have received your refund payment.
If you have any further questions you can contact our Customer Services Team here.

Thank you for choosing to fly with us. We look forward to welcoming you on board again soon.
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Have you submitted an online refund request?
Yes, I have
No, I haven't
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Did you receive an email from us after submitting your online refund request indicating we are aiming to address your request within 30 days?
Please double check your email inbox if you're unsure.
Yes, I have the email
No, I haven't
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What was the date that you received the refund request email from us?
Select the date below
Confirm
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Did you receive another email from us regarding your online refund request being processed?
Please check your inbox to confirm.
Yes, I have found the email
No, I haven't
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Did you receive any payment related to your online refund request from us?
Please check your bank account to confirm.
Yes, I've received payment
No, I haven't received payment
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Check to see if you are eligible for a flight voucher or refund
Use our Covid-19 and disruption Help Hub tool to check your eligibility
Go to the Help Hub
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Search 'easyJet Refund' in your email inbox
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You can find this date on the refund request email from easyJet
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Search for 'easyJet' in your email inbox
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Try searching for 'easyJet' or the booking reference number in your bank account.