Your browser is not supported

To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge

Get Help

When you're on holiday

How to keep safe and well when travelling

One of the joys of travelling is experiencing new and different cuisines, cultures and climates. It’s important that you look after yourself and know what to do if something goes wrong.  

Our transfer partners have been carefully chosen based on the safety provisions they have in place, and these are checked by our team regularly.

When you book a shared transfer with us:

  • Infants (15 days to 2 years) are required to sit on an adults lap throughout the journey
  • Children between 2-15 years will have their own seat
  • 16+ years will be classed as adult
  • Children are not permitted to sit on the seats where there is no forward protection, i.e. those seats at the very front, located by the stairway and the middle seat in the back row
  • All passengers should make use of seatbelts where provided
  • Please don't try to get off the vehicle until it has come to a complete stop
  • Always ensure you are disembarking on to the pavement (not roadside)
  • Do not distract the driver whilst the vehicle is moving

When you book a private transfer with us:

  • As with a shared transfer, the same age specifications apply for seating arrangements
  • In some destinations the shuttle buses/taxis will have a child car/booster seat available, however as we include child car/booster seats as part of your luggage allowance we would recommend you use your own so you know it is suitable for your child’s age.We would always encourage you to fit the car/booster seat into the vehicle yourself.
  • All taxis will have seatbelts, please ensure all passengers use them

Please check you have all your belongings before getting off the bus or out of the taxi, in particular wallets, mobiles and tablets and airport/flight purchases.

If you are making your own arrangements to and from the airport, we’d advise you always use a licenced taxi. Before you begin the journey, ensure that you check with the driver about the price of your trip.

If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. You can call our On Holiday Support team on +44330 551 5160 and we can advise you on what's best to do.

There’s nothing quite like getting some warm sun on your skin, however too much can be damaging to your health. Depending on your circumstances, the amount of sun that is good for you can vary. Here are some sensible precautions to take.

  • Frequently apply high factor sunscreen and drink plenty of water to keep hydrated.
  • Remember to reapply sun cream after swimming.
  • Building up the time you spend in the sun gradually and avoid sunbathing during the hottest part of the day (11am-3pm).
  • In particular, make sure that babies are kept cool and protected from the sun.
  • Babies less than 6 months old should be kept out of direct sunlight.
  • Take extra care with children – use plenty of high factor sunscreen and make them wear a t-shirt and hat
  • If you’re in an area that’s prone to mosquitos, use insect repellent and during daylight hours spray your repellent on top of your sunscreen.

It’s surprisingly easy to become dehydrated when enjoying the local food and drinks in warmer temperatures.

We recommend that you drink plenty of fresh water (not from the tap) frequently throughout the day. Little and often is best. If enjoying some alcoholic drink by the pool during the day, it is recommended that you alternate with a glass of water to keep you hydrated during the warmest part of the day.

Travelling with children can be lot of fun, but it can also be a challenge, and so it’s important to be mindful of any risks that are different for children. Here are some things to think about to help your holiday go without a hitch:
  • Check your holiday accommodation is child-friendly and if you need items such as cots, high chairs and safety gates find out if these are provided.
  • It’s a good idea when you first arrive to check if there are any potential safety hazards where you’re staying or in the surrounding area. 
  • Whether in a hotel, apartment, villa, check the locks and closing mechanisms on the doors. Could children let themselves out?
  • Pay attention to any balconies, pools, water features etc. Anything they can climb, jump onto or into. Keep furniture away from the edges of the balcony and check for any large gaps that a child could get trapped in or get through.
  • Whilst lifeguards, security and hotel personnel are there for your comfort, safety and security, they are not there to supervise children. That responsible is always with the parent or guardian.
  • Ensure that any playgrounds, obstacle courses, slides etc. are age and ability appropriate for your child.
  • It’s a great idea to set down some rules with your child, e.g. never cross the road, go to the beach, get in the pool without a parent/guardian etc.  Agree that if separated you meet in an easily accessible and identifiable place, and that if they need a grown ups help to ask someone who works at the hotel, show them the uniform.
  • Children are more susceptible to the elements so if it’s the snow in the Alps or the sun in Tenerife, consideration needs to be given to their comfort and protection. Layers of clothing, high spf sun screen, hydration are just some of the considerations to prevent temperature related illnesses which can cause some real distress.
  • It is illegal to leave your children unsupervised in the room in many countries. Please ensure that your children are always appropriately supervised according to your circumstances.

We want you to have an amazing holiday with us, but it’s important to remember that crime can occur in any destination. 

If you are a victim of crime whilst on holiday, make sure you report the incident to the police as soon as you can. Not only will this help protect others, but it may also be a stipulation of your travel insurance policy. If you’re not sure how to do this, your hotel will be able to assist. 

If you need any support while you’re away, please don’t hesitate to get in touch with us. Our on-holiday support team are available 24/7 on +44 330 123 5025.