"So lets start with the good.
The hotel is nice, clean and fairly modern. The rooms serve minimal purpose at the end of the day but the air conditioning needs some minor improvement. The food was great and the breakfast especially was of good choice and quality. The best bit though about the experience was specifically the restaurant and bar staff. Always happy to help and happy to converse in your own language. Isaac in the restaurant and Borja running the events were standout staff members. I saw that there were some comments in other reviews about a struggle for sunbeds but I never experienced this, we may have just been lucky as towards the end of our stay, there was a large influx of guests. FYI - The 45 minute rule was NEVER enforced and towels would remain on sunbeds until the guest returned. The location is excellent, 2 minutes and you are on the beach, another 15 minutes, you are on the main strip in Cala Millor. Plenty of local shops and amenities where required.
There are however some not so good points to make.
Depending on which Garden Room view you have, you are barely 8-10 yards from where the bar is along with all of the people sat drinking around that area. Thankfully, the sliding doors are of good quality and blocked a lot of the noise. It does however raise a couple of privacy concerns if you don't have the curtains pulled over.
The next few points are specifically around the hotels practices. Firstly, you will be lucky if you can secure a late checkout. Knowing that checkout was at 1200 and my coach transfer wasn't arriving until 1800, I enquired weeks before arrival, then at the point of checking in and then on the day before departure to find that there was no availability for a late checkout.
Secondly, upon checking out, quite literally one of the first things said to me was "We need to cut your wristband off, all inclusive ends at point of checkout but we will give you a voucher for lunch". To a degree I understand this, what I disagree with was that while spending the rest of the day at the hotel it was clear that new guests had arrived before check-in at 1500 and they had already been given their all inclusive wristbands. Therefore, it's clearly not a cost issue and pretty much meant that if I wanted anything other than lunch after 1200, I had to pay for it. That doesn't scream guest relations very well.
Lastly, the borderline harassment for hotel reviews. Three days into a Seven night stay, I was receiving emails to fill out a review/survey. I ignored this as I don't ever review something until it is complete. The worst bit though is that while I was quite literally sat eating dinner in the restaurant with a fork in my mouth one evening, a staff member laid two tablets on our table asking my partner and I to fill out a hotel survey. Even that was on night four from memory. Like, let me have dinner in peace! They did look to be from a third party company though based on the branding on their badge.
Otherwise, it's a nice hotel, I liked it. That said, I've marked it 3 out of 5 because of the lack of guest focus, no enforcement of sunbed rules and incessant request for surveys."
