"We booked this hotel because it does have a great location near the city center where you can visit the thermal baths and museums within walking distance. A plus to give it is there is a grocery store called Aldi right next-door where beer and wine and snacks and more are available. The room was spacious and clean and when we arrived early, the hotel accommodated us and got us into our room immediately. Be warned that room and bathroom lighting is dark. Unfortunately, our experience at the hotel was not pleasant. Two days prior to our reservation we tried to call the hotel to confirm our reservation and no one answered the phones, ending with a disconnection. Such lack of communication continued as once we were in our room and tried to call the front desk, we could not reach anyone without being hung up on several times. Our first request to the front desk was just to have two face towels provided as the hotel provided two large towels, only one face towel and a bath rug for the two of us. The staff accommodated us bringing us one more face towel. Great. from that time on the hotel seemed to run out of face towels and could not provide us to face towels. They told us they ran out of face towels. On our second day there when the maid was making one of the beds in our room she knocked over a glass of red wine located on the nightstand. The spill stained two of my bags and clothing, including a private pillow and pillowcase I had brought. The maid took my pillowcase and tried to wipe up the mess, but there was so much wine spilled that my little travel pillow case was not sufficient to wipe up all the wine on the floor and off of my suitcase (who the crap use the customers case to wipe up a mess ?) I grabbed the one face towel in the room to try to help clean up and of course it got soaked as well. The maid spoken no English so when I tried to tell her she needed to clean this up and repair my stained luggage, she just kept indicating with her hands that She didn’t understand. She called someone on her phone and then left the room without mopping the wine off the floor or cleaning the mess off my suitcases, leaving my travel pillow and pillowcase wine soaked. I washed up my bags the best I could, as well as my pillow and pillowcase and I reported the incident the next morning to the manager, who of course apologized profusely. I said someone needed to come mop the floor and at least replace the face towels and I still need two face towels. I reported this situation again to another manager who apologized and said he would bring up some face towels. Unfortunately, again when he came up, he brought more bath towel saying they were out of face towels. Housekeeping did come clean the room while we were gone the next day touring. But when we got back there were no face towels, there was still wine on the floor and the one wine soaked face towel I had used tto mop up the maid’s wine mess was still in the room. Even worse, I had washed out my pillowcase and my travel pillow and found that the maid had thrown them both on the floor after her cleaning. Really? She threw my travel pillow on the floor? Looked like a revenge thing to me because I had reported her to a manager. Finally, upon checking out I told yet another manager of my stained and wine smelling luggage and the difficulties we had faced with just trying to get someone to come up and clean up the wine mess the maid had it created and of course he profusely apologized. I requested that he comp the room for the last two days we had to deal with this and he said he could not do that. I told him I took photos and would publish them. One manager did agree to comp the one beer and the one sparkling water we took out of the mini fridge. Just be warned that service and cleaning of any kind at this hotel is bad!"
