Infinity By Yelken Resort and Aquapark

"Please reconsider before booking here and do trust the low star reviews. Sadly this is not a 5* hotel, the images it may appear so but it certainly is not. Pros - Rooms are well decorated and the maid did clean our room daily. Reception team are helpful and support where they can. Bar staff - Do not really talk with you but work as fast as they can and appear to be non stop day through to night. Cons - Food is awful - I was close to food poisoning one evening. I reported this to a waiter who pulled it apart in front of me, laughed and says “you don’t like… ha” to then throw the food in the trolley bin and feel that’s ok. I took a photo of the waiter from behind so I could report who it was, only for him to then be fuming about this also. I reported the incident to guest relations who did apologise and offered to book us into the à la carte for the next 2 evenings, but sadly I didn’t want to risk it. After any meal I had, it was a trip to the bathroom very quickly after. Food Choice - My daughter can be a bit hit and miss with new foods but seriously struggled during the stay. Even fruit is limited to around 3 types. On one occasion she wanted her favourites which is strawberries - The pool restaurant was doing waffles, with strawberries, cream and chocolate sauce. I kindly asked if we could just have a small side plate of just strawberries and was refused… the hotel was 1/3 full at best due to going mid October and there clearly was not a big demand for the food, but we were still refused. After much back and forth, we finally got some strawberries, only by ordering 3 waffles without the drizzle, so my daughter could snack those off and sadly us to then commit to food waste by having to throw the waffles away…. What a complete waste? Chicken kebab, small and went back for another to just be given a few small slices without even a wrap…. As if I’ve had 1 and 2 isn’t allowed? Other mealtimes, it’s sadly not a fancy Turkish dine… very much all bland, yes as others say it’s cold and when it’s run out it’s run out…. Breakfast, no bread left with over 30mins left? I ended up meeting Harry who is a family member of the Casablanca restaurant in Kusadasi, we ended up dining here every evening after and venturing to other restaurants for a better breakfast in the mornings - thankfully these hosts left a good impression on mine and my daughters time away together. Poolside - If you want to risk breaking a bone or 2, no problem, the tiles are beyond slippery, as is the painted floor around the aqua park area. I think it was near 10 times in 5 days for the 2 of us where we nearly landed on our backs… this was just from walking too…. Not running. Beds - A thin blanket cover instead of a duvet or anything warm. Entertainment Team - Clearly do not enjoy working with Brits as they do not approach or even speak to you. On a rainy day, the music poolside was not even on, no games or anything to be done. The entertainment teams hired in do put on a good show I’ll give them that… but they’re not part of the hotel…….. I could go on and on but hopefully this is enough to make anyone reconsider booking. 2 star hotel at best. I’ve travelled to over 30 countries, stayed in dozens of all inclusive hotels and sadly this is the 1st and only 1 that I can safely say I will never go back to. Turkey itself is lovely, as is Kusadasi. But stay somewhere else!"

"Everything was wonderful because of dora. There are big pool, small pool also beautiful sea. On the other hand, food was delicious"

"The Hotel is very Good, i will come Again just becouse of dora. She made our Trip unforgettable :)))))))))))))))))))))"