Xanthe Resort and Spa Hotel

"Our second time at Tui Blue Xanthe as we came last year and we loved it, we had an amazing room, but this year it was even better.💖 We loved every second of it.😍 Breakfast, lunch, dinner was very good. Especially the Italian restaurant was top class👌 many thanks for the Culinarium chef and our waiter. All the staff were amazing: all the bartenders, entertainment group, front desk staff and all restaurant team.❤️ Big shout of these guys: 🙌 Nermín, Mohamet, Berkan, Soydan, Meltem, Tony, Leo, Samet, Anil, Kenan, Bilal & Mehmet Umut, Ömer, Erkín, Yunus, Didik, Cengizhan, Ermine, Seref and all the chefs. Here you never get bored, lot of things to do at the hotel (swimming pools, beach and pool bars, darts, entertainments at the evening as live music and bingo-bongo) or you can just relax undisturbed or go outside of the hotel as well. Visit the beautiful Side where you can find lots of historical ancient temple of apollo ruins, shops and restaurants. It was lovely to see the cute dogs Homor and Mars again.🐶 Perfect hotel with the beach 🏖 on sight, the sunsets🌕🌝 are spectacular with an amazing view of the sun going down over the mountains. 🏔 ⛰️ We definitely coming back for 10 days next time. Eszter & Chris🩷🩵"

"I stayed in this hotel for two weeks over Christmas. The food in this hotel is fantastic and second to none. Such ahuge variety of local and world cuisine. All the staff in the hotel are excellent most speak English many also speak German The soundproofing between bedrooms could be better, but the standard of the rooms was good . During busy periods to sometimes difficult to find somewhere to sit with friends by the bar. There is a side room next to the bar which has some highly impractical furniture which really needs to be stripped out with compact seating to replace it. Overall, a very good hotel"

"I am writing to express my disappointment following our recent stay at your hotel, which we booked based on TUI’s strong recommendation and the excellent online reviews. Unfortunately, our experience fell far below the standard we expected from a five-star property. Room Quality & Comfort Our room was extremely small, and we were disturbed daily by noise from the neighbouring room, including their television and even their doorbell. The mattress and pillows were very uncomfortable and overly hard, which affected our sleep throughout the stay. When we raised these issues with reception, we were simply told to speak to Guest Relations, and the attitude felt dismissive rather than helpful. Closed Facilities & Misleading Information One of the major reasons we chose this resort was the facilities advertised by TUI—particularly the beach bar and waterslides. However, the beach bar was closed for at least four out of our seven nights. We were told this was due to “weather,” despite the rain only occurring early in the mornings. Other staff later told us it was due to staffing issues, which is misleading given that TUI clearly states on their website that the beach bar operates all year round. The waterslide was also closed for four days, again with “weather” given as the reason. Yet the conditions were perfectly suitable during the posted opening times. I repeatedly had to ask staff to open it. If facilities wind down toward the end of the season, this should be clearly stated by TUI. The TUI Rep offered no meaningful support and repeatedly told us we “should have read the small print,” even though the information on the app and website states these facilities operate year-round. This was both unhelpful and incorrect. Entertainment & Activities The entertainment was extremely poor. Evening activities consisted of paid bingo (€3) and a DJ. During the day, the only organised activity was one hour of darts. There was very little to do overall, which added to our disappointment. Food & Drink Outlets Another issue was the limited food options. Outside the main restaurant, the only alternative was the coffee shop, which offered mainly fancy cakes that were not to our taste. The gőzleme station was also closed on four of the seven days, again with “weather” given as the excuse even when the weather was perfectly fine. We also attempted to order items to our room through the TUI BLUE app, only to be told by reception that the app does not actually work for room service, which was never stated. Birthday/Anniversary Request Before our arrival, I arranged for something special in our room for my wife’s birthday and our anniversary. Although the restaurant table was decorated beautifully, the room had nothing at all. We were disappointed, especially after seeing other guests receive lovely room decorations for similar occasions. General Impression The indoor pool was excellent and never overcrowded, and we want to acknowledge the few staff members who went above and beyond for us. The hotel itself is exceptionally clean. However, overall we felt the resort was preparing to shut down early for the season. A staff member even told us that the pool bar and snack bar would be closing on 1st December. In our opinion, the hotel used light rain as an excuse to close facilities early. After speaking to another staff member, it became clear that this hotel caters more to other nationalities during the winter months rather than British holidaymakers, which again was not made clear by TUI. Final Thoughts We left extremely disappointed, and we feel that both the hotel and TUI misrepresented what would be available during our stay. This experience did not reflect a five-star standard in any way. I have photos and video evidence of the issues mentioned and would be happy to provide them upon request. We hope you will investigate this matter fully, as our holiday did not meet the expectations set by TUI or by the hotel’s advertised standards."