Sural Hotel

"As a family of 4 we stayed for 5 nights which was just the right amount of time. The food was average at best and was rarely warm. I didn’t bother with breakfast for the last 2 days. Honestly, if you’re English, I wouldn’t recommend this hotel. We were the only English guests at the hotel, which normally I wouldn’t mind, but barely any of the staff spoke English, which was a challenge at times. The pool areas were fine and we never struggled to find a sun lounger. The water temperature was nice and the kids enjoyed the slides. The beach was okay with plenty of loungers, but nothing amazing. There isn’t much in the surrounding area apart from a few shops selling cheap football tops, although the hotel does have a small shop. We stayed in a 2-bedroom apartment which was dingy, small, and very run down. Overall, the hotel needs a major revamp as it feels very outdated compared to other hotels we’ve stayed in across Turkey. I wouldn’t recommend it and won’t be returning. At best, I’d rate it as a 3-star hotel."

"It was a wonderful holiday that we will remember for a long time. From the very first day we felt special and truly welcomed. The hotel is located in a beautiful place, everything was well maintained and very comfortable. The food was absolutely delicious, very varied and of excellent quality. Special thanks go to Ali and Mehmet from the lobby – they took the best care of us, were extremely kind and helpful, and their professionalism made our stay truly exceptional. We highly recommend this hotel and would love to come back again!"

"From our first day at the resort we quickly realised this hotel accommodates only for German,Russian and Polish guests. Everything we asked for felt like it was too much effort for them. Blank expressions, no smiles when we would go to the bars and walking around. My husband asked for a Strawberry Daiquiri at the pool bar and was told only cocktails on list.. but then see barman do one for a German guest! Not a great start.. I asked for 2 white wines at lobby bar to then be mocked about my accent. I asked for ouzo and sprite ,the barman took the absolute mick with the measurement even though I said it was enough,he flooded it over the sprite. Undrinkable ! When you did find a cocktail you liked, each time it would taste completely different...lol. So we stuck to the beer..safest option! There was a handful of staff during our weeks stay that were pleasant enough but otherwise, no interaction from staff.. smiles were just so rare! The cleaning staff we found were the most polite and smiley. And did a great job cleaning the hotel. Our rooms were spotless but the bedding...oh my! It was so small amd like a scratchy towel!! Had to turn the air con off so could keep warm whilst I slept.. My niece wore her jogging suit whilst she slept..in Turkey..lol We found the food nice enough but very repetitive. The grounds are very pretty and the walk to the beach is a delight. The beach itself was ok but sun loungers were a bit tired. Could do with updating. The entertainment wasnt the greatest unfortunately. The shop that sold all the t shirts within the hotel was great. The owner was very friendly and we bought from him often. He did some great deals for us. We made the most of our experience there but would definitely not return. We felt we were invisible as guests."