Sural Hotel

"We choose this hotel every year and enjoy it every year. Many of our acquaintances and friends came by our recommendation. The season is pleasant, the sea is gorgeous, and the hotel itself is gorgeous by our standards. Service is top-notch. Number cleanliness. Deliciousness and abundance of food. Again, this is according to our preferences and impressions. A gorgeous green and well-kept area of the hotel. The BEST beach, we went and compared it in different directions. Entertainment at a decent level."

"I stayed there from October 4th to October 11th. It was with a group I met in Brussels Airport. I had a beautiful large single room with a balcony. Also coffee or tea in the room. Every day a fresh bottle of water in the room and the entire room cleaned and fresh sheets every day. There is also air conditioning. The hotel is so big that I had to walk quite a bit to get to my room, but I liked that, so I got my steps in 🤭. Beautiful swimming pools, bar, and shows and music every evening. The food is great both inside and outside, and there is plenty of choice. Friendly staff. Nice location too, and not far from the beach with a nice path to walk to it among the palm trees and greenery. This is a recommendation to stay there."

"Bad reviews about Tui and Ltur are out: We are at the Süral Resort Side! The hotel is run-down and dirty! Black mold Black mold in both pools! Cat feces in the building by the elevator where the stones are. Mattress protector stained. Verdigris on the fixtures. Room is noisy, so you cannot sleep. It is raining inside the facility. The food is partly lukewarm. Plates, cups, and glasses are dirty. Cats are outside behind the food service area at the beach bar and are being fed there. One bottle of water in the minibar! In-room safe costs 1€ extra per day. Only beer and wine at the beach bar. Everything else up at the hotel. No cocktails, no iced coffee, no prosecco, no ice cream. NOTHING! Only far up at the hotel! The pools are the worst with all the black mold! In the evenings, you sometimes cannot find a place to eat. Waiters are unfriendly when you finally just sit somewhere, only because they have not laid out their silverware yet. Tablecloths are out if you come later. The plates are then usually wet too and sometimes food from the previous person is still stuck to them. We had to change rooms at 11:30 PM at night because the cleaning staff sprayed some kind of agent that gave us a headache and nausea, even though we tried to sleep with the balcony door and room door open. Terrible! The water in the facility is sometimes so full of chlorine that my eyes burn after showering! The loungers at the beach and the pools are old, dirty, and broken. They are already warping. Slipping hazard everywhere. It leaks when it rains in the building passageway. The sunshades are full of dirt on top. The tower by the slides is held together by rust. Furniture, doors, walls, everything is worn out and old! The little cats are defecating right in the middle of the lobby... Speechless! We would like to depart or change hotels. We even have a confirmation from the Sueno Beach Side, but Tui is refusing us the change because we booked through Ltur. BUT TUI IS RESPONSIBLE! Ltur is a subsidiary! There is no Ltur contact person! We will sue for our money and our wasted vacation days in Germany at Tui, i.e., Ltur, because the conditions here pose a massive health risk!"