Hilton Prague

"I had a very negative experience with Hilton Atrium Prague. Due to circumstances beyond my control, I was unable to travel, and I informed the hotel about this situation multiple times. One day before check-in, I was asked to send an email — I did, but received no response. On the check-in day, I called and was told they hadn’t seen the email and to send it again. I resent it, but again received no reply. The next day, I called the reservations department once more, and once again I was told to send an email — which I did, and once again got no response. Despite being repeatedly told “send an email, we will get back to you,” I never received any response. Only after the check-out date did I receive a standard email with no understanding or willingness to help. If I had been clearly told from the beginning that no assistance would be provided, I could have at least arranged for my friends—who were staying in another room that I also booked and paid for—to use the room I had fully paid for. This process clearly shows a serious lack of communication and guest relations management. My impression is that if you have a request with this hotel, you will be delayed, ignored, and ultimately left without a proper response. Unfortunately, I do not recommend this hotel based on this experience."

"The hotel concierge service was wonderful! They responded to my email before we even arrived in the country and were able to book me on 2 day trips outside of the city Hotel is within easy 25 minutes walk to Old Town"

"Great breakfast and friendly service!"