Iberostar Heritage Grand Mencey

"A very nice hotel with well-maintained grounds and friendly, attentive staff. The rooms are comfortable and everything is very clean. Overall a very pleasant stay and absolutely recommended!"

"Hello, my stay was from September 25th to the 29th, arrival was fine, the hotel is a beautiful 5-star, with some beautiful and well-kept gardens, lounges, and a cafeteria that looked very good, we arrived at room 284, it has already lost two stars, simple decoration and furniture in poor condition, bathroom with a bathtub and shower head that needs urgent renovation, the staff is very kind, the cafeteria is poorly stocked with a beer menu and very expensive wines, one of the nights I ordered a Spanish omelet and either the cook didn't attend class the day they explained how to make it or I can't explain it, it was impossible to manage to cut a piece and spear it to take it to your mouth, it all fell apart and also had no flavor at all, Mr. Mateo, an experienced waiter, didn't dare to ask me anything and smoothed over the mess as best he could. In short, you pay for a 5-star but they don't give you the service of one. Congratulate your staff for their politeness and kindness, for being up to the task."

"We celebrated our wedding anniversary at this hotel and the experience has been very good in all aspects, the hotel has a special charm because of its style. Especially the attention received from Isabel during the stay. We tried the tasting menu at the Papa Negra restaurant and it was delicious; Carlos served us very well and Chef Sergio came out to greet us and we congratulated him on the quality and presentation of the menu. We will definitely return."