H10 Atlantic Sunset Horizons Collection

"What a fantastic experience. This is my second visit to this hotel ( although I do tend to book H10 group) my last visit was just at the end of COVID restrictions and still wearing masks.I have decided to write this review early because everything and everyone has just been fantastic since we arrived yesterday.I am here with my sister to celebrate her birthday and we got treats in her room ( thank you) I have raved about this hotel to her and it has so far been amazing managed to book all restaurants, shuttle bus and now looking at spa experience.I can not express how wonderful this hotel is.At end of holiday I will update but I think this review says it all if thinking about booking Oh and the staff are so so lovely and helpful.xx"

"First the positives. The rooms are spacious and clean. Beds are very comfortable and fridge is well stocked with drinks and a few snacks. Now the negatives, and there are many. All restaurants, including the main buffet hall and pool bar are booking only! There are zero snacks available and you are charged for ice cream, in an all inclusive! No pool side waiter service, and service in the pool bar is a joke. On an evening drinks are table orders only, I asked 3 separate waiters for a drink and was told theyd inform a colleague, an hour later and still no drink. Food in the main buffet is very basic, with very little choice, and again, getting a waiters attention is nigh on impossible. There are 3 a la carte restaurants, but never any availability and the Japanese restaurant only has 2 sittings times. There is zero atmosphere. No entertainment crew, no evening entertainment, no music around the pool, no engagement from staff at all. I intend to make a formal complaint to Jet2 as I cannot fathom how this hotel is classed as a five star, ive stayed in 3 star with better service and food availability. Definitely would NOT recommend"

"We had an amazing stay, the kids loved the water park and ‘trying’ to catch crabs and fish down at the rocks, entertainment was great, drinks and à la carte restaurants were great. We got the bus into Adeje and aqua land, the bus was very busy but was cheap and pretty straight forward. All the staff were amazing, and work non stop particularly Marcos Gomez and Elizabethe oliveria who were always so friendly and patient with our kids. Would definitely return :)"