Marylanza Suites & Spa

"Our family holiday was completely ruined by what can only be described as a catalogue of failures from start to finish. We travelled as a family of four, including our autistic son, expecting a relaxing break. Instead, we spent most of our holiday complaining, chasing staff for help and feeling like we were the problem rather than paying guests. Our nightmare started the moment we entered our first room, which smelt of raw sewage. We reported it immediately, only to be fobbed off with promises that it had been fixed. Each time we returned, the smell was back. This went on for two full days. The hotel's solution? Keep sending maintenance to flush the drains. Eventually, reception reluctantly agreed to move us, but there was no genuine apology. We were simply told to accept the only room available or continue living with the smell which was expected in Tenerife, apparently. The second room was supposedly an "upgrade" in the newly renovated H Block. We had requested a ground-floor room because my wife has mobility issues, but once again our needs were ignored. We were told there was no alternative. Our concerns about relying on the lift proved justified because it broke down twice during our stay, leaving us wondering how accessible this "upgrade" really was. To add insult to injury, the H Block boasts a rooftop pool. Naturally, we assumed guests staying there could use it. Instead, we were bluntly told it would cost an £40 per person, per day. After everything we'd already endured, not even a small gesture of goodwill was offered. Reception also proudly sold the room to us because of its "fantastic views". That couldn't have been further from the truth. The view was more like a prison exercise yard because of a tall green metal fence. It was almost laughable hearing staff describe it as one of the hotel's selling points. The room itself was full of baffling design choices. The bathroom had a glass sliding door with gaps either side, offering no privacy whatsoever because there was a mirror opposite the toilet. The shower soap dispenser didn't work as the bottle was too small for the dispenser. What should have been a memorable family holiday turned into a stressful exercise in constant complaints and poor customer service. When a hotel can't even provide a clean, odour-free room, ignores accessibility concerns and offers no meaningful apology or compensation, it shows exactly how little it values its guests. I would never return, and I certainly wouldn't recommend this hotel to anyone expecting a relaxing or enjoyable holiday."

"I stayed in the swim up room for 4 nights and it was fantastic and it’s actual elevated on the first floor. Fab food, spacious renovated room and all in all a fab experience. I live in Barbados and I was very impressed…"

"We have just returned from a fantastic stay at Marylanza Suites & Spa and wouldn’t hesitate to recommend it. The hotel was spotlessly clean throughout. The staff worked tirelessly every day to keep everything looking immaculate, and it really showed. Every member of staff we encountered was friendly, welcoming and always happy to help. The location was perfect. It’s far enough away from the busy areas to be peaceful and relaxing, but only around €5 in a taxi to either Los Cristianos or Playa de las Américas. Directly opposite the hotel is a small shopping centre with a fantastic supermarket, H&M, several other shops, restaurants, bars and cafés, which was really convenient. The on site spa is very impressive and is also open to residents and locals. We used the gym, enjoyed the spa facilities and treated ourselves to a massage, all of which were excellent. These are at an additional cost but represent great value for money. The food was another highlight. The buffet offered plenty of choice at every meal, with chefs cooking fresh meat, fish, omelettes and pancakes to order. The Mr Whippy ice cream machine was a huge hit, and the chocolate fountain on a few evenings was a lovely touch. We also really enjoyed lunch from the pool snack bar, which went down a treat with us and our teenagers. The drinks selection was excellent too, with branded spirits including Smirnoff, branded beers such as Amstel and Cruzcampo, lovely cava available throughout the day, plus water and soft drinks on tap. Our suite (E201) was fantastic. It was incredibly spacious with a lovely view over the golf course. While some people may find the décor a little dated, everything was exceptionally clean and very well maintained. The room had two wardrobes, a huge bathroom, a kitchen with a breakfast bar, and a large balcony complete with sun loungers, table and chairs. We loved being able to keep drinks cold in the fridge and make coffee in the room despite being all inclusive. The shower pressure was also excellent. There was plenty to keep families entertained, with lots of activities for younger children. Although we were travelling with older teenagers, everything looked really well organised. Activities included a Total Wipeout-style inflatable in the pool, a walk-on-water challenge, foam parties, archery and various games. There were also pool and table tennis tables available. The absolute standout feature for me was the hotel’s no reserving sunbeds before 10am policy. This was brilliant! No early alarms or rushing out with towels to claim a bed. An attendant removed any towels left unattended before 10am, meaning everyone had a fair chance. You could still sit around the pool before then, just not reserve beds. I honestly wish every hotel adopted this policy, it made for a much more relaxing holiday and a lie in 🙏 The pools themselves were lovely, well maintained, and the water quality was checked at least once a day. The only slight negative I would say, is that we were told we could have a meal in one of the hotels 2 bookable restaurants at the hotel, but when we went to book on our first day, there was no availability for the whole week?? Not sure what that was all about. Surely there should be availability for everyone to go once during their stay? Anyway we weren’t overly bothered as our kids weren’t too keen on the menus. Overall, we had a wonderfully relaxing holiday and thoroughly enjoyed our stay. Marylanza Suites & Spa exceeded our expectations, and we would happily return. I wouldn’t hesitate to recommend it to anyone considering staying here."