Marylanza Suites & Spa

"A lovely resort, but some big issues need addressing We recently stayed at the Marylanza Hotel and, overall, we had a mixed experience. The hotel itself is lovely, and we had a beautiful view overlooking the golf course. Our apartment was clean and tidy, and I think the hotel will be really nice once more of the rooms have been upgraded. Unfortunately, the biggest issue for us was the lack of air conditioning in our room. This seemed to be an issue for quite a few guests while we were there. We asked for it to be looked at several times over three days before eventually being given a fan. We were travelling with a 12-week-old baby, and our room was still around 30°C, which was extremely uncomfortable and stressful., and unfortunately the heat in the rooms really let it down. 6 people in a two bedrooms with no air con is sweaty!! The beds were okay — pretty standard for this type of resort — and the beautiful golf-course view was definitely a highlight. The food was okay. Some days were definitely better than others, but I suppose that can be expected with most all-inclusive resorts. Breakfast was never an issue, but I did struggle a little with the choice at dinner. I’m not a particularly fussy eater, but there just wasn’t a huge amount that appealed to me. There also didn’t seem to be enough choice for children — pizza and chips seemed to be the go-to most days!t. Snack bar was nice and your standard burger, chips etc but you could get a nice toasty here!! The other two restaurants I can’t comment as they were fully booked when we tried to use but they looked very nice. The gym is also not included in the all-inclusive package, which we found disappointing. It was an additional £35 for the week, I didn’t use it personally but my daughter said it’s definitely worth tha I also found many of the staff to be quite rude and, unfortunately, generally quite miserable, which did affect our overall impression of the hotel. Pool area is good! Although baby pool was closed due to a wasp issue, I can’t complain they closed it, better to be safe than not, one of my children did get stung still around the pool twice, from them in the grates. Location of hotel is really good!! We ventured out day / night and it takes around 15/20 mins to get to the main areas for beach / bars restaurants etc. We did enjoy our stay minus a few issues and there are definitely positives to Marylanza, and I think once the rooms are all upgraded and the air-conditioning issues are properly sorted, it could be a really lovely place to stay. For us, though, the lack of air conditioning, especially with a young baby, was a major issue and something that really needs addressing ASAP!!"

"Nice quiet Location free upgrade to hibiscus suite very clean hotel 2 bars pool bar and the lobby bar Very comfy beds and large walk in shower free upgrade does not include the use of the rooftop bar and pools for adult only. Drinks are branded and the vodka slush was great cocktails are pre made and not frozen. Cruz campo and Amstel on tap. Food selection was not really for us and we ate out a few times while there we had friends staying local to another hotel Pools 1 lively pool with music and games through the day and no ball games allowed or inflatables in this pool. The other pool you can use inflatables in both clean and warm and plenty of sun beds available throughout the day.. Smoking or vaping only allowed on your balcony or outside front of hotel Renovations works not really herd but music loud so never a problem. Our air con broke mentioned it to the rep who sent someone out to fix it. It does not work like an ice box but does make a slight difference Location was fine for us about 10 walk to the beaxh downhill and 15 to restaurants and bars Small shopping complex to the left of the hotel which has supermarket and H&M and sketchers shop along with 2 nice bars that serve very nice food if you fancy a change. I Can reccomend the strawberry daiquiri very good and fresh strawberry"

"We stayed at the Maryland Suites & Spa Resort and unfortunately our experience fell well below what we expected from the holiday we had booked and paid for. There were several issues with our accommodation, including problems with the air conditioning and a leaking shower. We also had concerns regarding the balcony furniture arrangement. Taken together, these issues affected our comfort and enjoyment of the holiday. We raised the problems directly with the hotel manager during our stay. To be fair to the hotel, we were offered the opportunity to move rooms. However, after looking at the alternative, this wasn't really a satisfactory solution. The air conditioning appeared to be the same, and the alternative room's outlook was towards an area containing bins and stored furniture. We therefore didn't feel that moving rooms would actually resolve the problems and would potentially have left us worse off in other respects. There was also construction/refurbishment work taking place outside the hotel, which further affected our experience. We were aware before travelling that some refurbishment was taking place, but we don't feel the information provided beforehand adequately reflected the extent or impact of what we actually encountered. TUI representatives were not continuously available at the hotel. When they were present, they were often busy with other guests or we were out trying to enjoy our holiday. For that reason, we raised our concerns directly with hotel management, who we reasonably believed were the appropriate people to deal with problems concerning the room. What has made the experience more frustrating is TUI's response since we returned. We subsequently complained and were told that no compensation would be offered, partly because the refurbishment had been mentioned before departure and because the other issues supposedly weren't brought to attention while we were away. That latter point is particularly disappointing because we did report the problems to the hotel manager during the holiday, and we were offered an alternative room as a result. The fact that an alternative room was offered itself demonstrates that concerns were raised while we were there. We appreciate that problems can occur at any hotel, and we also acknowledge that management did offer us another room. However, an alternative with what appeared to be the same air-conditioning situation and a view towards bins/furniture storage wasn't, in our opinion, a meaningful resolution. For anyone considering booking, I would strongly recommend checking exactly what refurbishment or construction is taking place at the time of your stay, what impact it may have, and getting any problems reported in writing while you're there. Unfortunately, based on the accommodation issues, construction and subsequent handling of our complaint, we would not choose to return."