Beverly Hills Suites

"Will not return! Breakfast was always cold even though eggs, bacon etc had just been put out. Tables cluttered and not cleared away. View from balcony was overlooking the block in front. Only view at night was seeing men standing their bathrooms having a pee due to the very poorly frosted glass windows! Had to have door cards replaced at least 5 times as they would not work. It was certainly nothing to do with them being near my phone as I was told. Trip switch tripped several times as electricity kept cutting off. Maintenance had to deal with twice and we dealt with it the other times. Not somewhere for those with mobility issues. Many steps and ramps. Only good point was the reception ladies were very helpful and dealt with our issues promptly."

"We are returning guests and have always enjoyed staying here, which made this visit very disappointing. This year alone we spent over £4,800, but the standard was far below what we previously experienced. Before booking the penthouse we were told the hot tub was not working but were assured spa passes would be provided as compensation. On arrival this was refused. Breakfast was consistently poor with no clean plates or cutlery on several mornings, and the food quality declined to mostly tinned options. The hotel also appeared severely short-staffed and the main bar was closed for days. During the second week a storm flooded the upper floor of the penthouse. Maintenance cleared some water but soaked cushions were never replaced, leaving the terrace unusable for the remainder of our stay. Overall, a very disappointing experience with multiple unavailable facilities and poor service."

"Love this hotel and stay here 3 to 4 times a year.Normally go that bit extra for the customer,but felt severely let down this time!Booked a seaview room but as the photo shows, obviously not what I gotI know everyone makes mistakes but it how you resolve them hotel was very poor but Hotels.com were absolutely brilliant!Booked up for June cos everyone deserves a second chance.Wont go into further details!"